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• BlackBerry Smartphones windows 7 does not recognize the device

  I was connected my 8330 for a desktop XP for a long time.  The sw of the device is v4.5.0.175.  I recently got a new Lenovo T410 laptop, running Windows 7.  I downloaded the software (version 5.0.1) DM and checked my camera SW is updated, but the laptop is still not recognize that the device is connected (via USB).  I tried all ports USB on the laptop and also followed all the steps detailed in KB13146, with no luck.  I find nothing in any of the forums that refer to Windows 7.  Can anyone help solve this problem?

  Hi and welcome to the Forums!

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails
  KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. I can attest that DTM does not indeed a BB under Win7... mine is exactly so.

  I hope that something it is useful!

  See you soon!

• BlackBerry Smartphones Internet + bbm does not

  Hello, I got a blackberry curve 8520.

  I had a BB bolt on my network O2 provider.

  I contacted them on this matter and they said everything was working fine.

  Thus, the only problem, there may be, it's something wrong with the phone.

  I heard the you must have something similar at the top of your screen or capital GPRS. On the other hand I have gprs in low case. is that what the problem is because I did all the service the customer with o2 said.

  I created a router host table. I also put at the service of data in the network for on settings, but nothing.

  I even restarted the phone and still nothing.

  I really, really need someone help on this. As I am very angry about what does not work as I paid for the bb bolt on and I don't get the service.

  Thank you

  NIC parmenter (parmazan16

  The parameters you need must be pushed to your phone by O2. I would suggest calling again - if they are sure that the BB add on has been activated and you phone through them they can increase in Blackberry for support

• BlackBerry smartphone touch screen does not work, 2 phone... Torch = junk

  It's my 2nd my first Torch torch touch work stoppeed and ATT sent me another...

  Now this torch touchscreen stopped working, so far, I did a reboot hard and soft...

  now I can do a factory reset or downgrade...

  IM starting to think that the torch is undesirable.

  Well, I talked to ATT tech support and I actually finally got through to BB and they open a case and gave me a number of good ticket for 3 days...  The first tech support was a dunce and she told me that 7 hours was taken long to upgrade software, so she told me to unplug and re install...  That solves nothing, only bricked my torch, even though she was right about one thing 7 hours is far too long, but it does not solve anything...

  then I recalled in support of BB using my ticket number... and here I actually spoke to somebody who knew what he was doing...  We connected through desktop remotely, and he guided me...

  He told me to never update device software when the software asks you to update...  I told him, I was getting a white screen and it says App Error 200...  He told me that we have a clean wipe and install everything new facility...  He has directed to the site from ATT and I DL the latest peripherique.246 software...  Then after it DL'ed I installed;...

  then he had me to connect the device again AND GO INTO PROGRAMS CAN record B\LACKBERRY

  then find charger, here, he had me select the apps I would like to, and then click Next...

  then after 5 minutes it finished loading, he then told me to wait another 10 minutes for the device to reboot and then my torch works!

  If anybodys touchscreen doesn't work more or torch is made of bricks, I highly recommend doing this procedure...

  I called BB again and had them send me an email for accurate insrucions, so I recorded in case this happens again... Here it is...  Keep in mind first you need access to the ATT site will link you to the site Web de Blackberry and then DL file then open and install and do the following...

  Check that the device client software is installed on their computer, or it won't work.
   
  1. click on the start menu
  2. go in my computer
  3. go in: C:/Program Files/Common Files/Research in Motion/Apploader
  -If its 64-bit windows, it will be C:/Program Files(x86) /Common Files/Research in Motion/Apploader
  4. double-click on "loader.exe" (it may be called "loader" according to windows settings)
  5. a window opens saying "welcome in the application loader wizard." Click next
  6 next, where it is written 'Connection' to ensure that either "USB - PIN:" or "USB - PIN: UNKNOWN" appear. ""
  7. click on next. It take a while to connect to the device and then view the Application selection screen.
  -L'application selection screen will be a list of application control.
  -Items that are checked will be installed, if they do not already exist on the device.
  -Items that are not checked will not install, and if they already exist on the device they will be deleted.
  8. ask the customer to scroll through this list and check all applications they know they would like on their blackberry.
  9. once everything looks good, click Next.
  10. click on the Advanced button.
  11. make sure that 'remove all previously installed applications' and "Delete all application data" is checked.
  12. click Next.
  13. If loader.exe asks you if you want to automatically back up and restore data, select "do not automatically backup and restore."
  14. click Next and then finish
  15 advise the customer that this process can take anywhere from 20 to 40 minutes, and everything they do during this time is to ensure that the blackberry is connected. The first time that their blackberry starts after this process, it will stay on the screen of the hourglass for about 10 minutes, nothing to worry about.
   
  Once the client can see the home screen of their blackberry, they're OK disconnect.
  The customer will have to re - turn on their radio, they can do so by going to manage connections > select Mobile network

  Sincerely,

  Sarah
  BlackBerry customer support
  Research In Motion Limited
  Tel:
  NA toll free: 1-877-255-2377
  UK toll free: 0808 100 7466
  Europe: + 44 1753 558400
  Around the world: + 1-519-888-6181
  E-mail: [email protected]
  Web: www.blackberry.com

• BlackBerry Smartphones clerical error: does not recognize internet connection

  When you use Blackberry Desktop, I get an error message when I run a module, e/g, synchronization, I need to be connected to the internet.  The dialoge box asks if I want to cancel or restart.  New attempt to strike does not change the result.  I am connected and B Desktop does not recognize the connection... This also happens with the module used to move data to another blackberry or other pda.  ??? Help!

  Hello

  Sorry, it has not worked for you,

  I am pleased that you are running.

  We will solve this thread, you can

  Open another if you need anything whatsoever.

  Thank you

  Bifocals

• BlackBerry Smartphones red LED does not

  My bright red LED message does not at all. How doi switch on? Please be specific to the topic where the icon or other path lie, thank you... (you wish that I did not leave the ATT store to talk to me in this unit!)

  The LED may blink for several reasons... the a main notification messages.

  To change a profile of notification on a BlackBerry smartphone using BlackBerry® Device Software 6.0, follow these steps:

  1. On the BlackBerry smartphone home screen, click profiles.
  2. In the notification profile list, click on change sounds and alerts.
  3. Click on sounds for the selected profile.
  4. Click on the application to change. Example: Messages Messages, calendar or level 1.
  5. Make the changes.
  6. Open the Menu and click Save.

  In step 4 above, click your messages and a corresponding email account, you will see the function of Visual alerts, the value IT for the red LED flashes when you receive a message.

• BlackBerry Smartphones camera works does not suddenly

  Hi all

  I tried to take a picture yesterday to find that when I select the camera on my phone, I have just a white screen and the camera icon is gray shaded and cannot be hired?

  I always get the flash and geo tagging icon / scene mode icons and I am able to use them simply not capture icon.

  I had a range of different messages arrived saying that another application is using the camera etc and when I select video camera I get the message "the camera is use by another application, cannot start the video camera viewfinder."

  I ran the self test (which was a bit pointless) and he has just confirmed that the camera was not working.

  I tried to pull the battery with the phone on, but that does not solve anything.

  At my phone plugged on charge last night and when I woke up this morning and turned on I checked the camera again and it seems to work!

  I could take a picture and then I just got the blank screen again and were not able to make it work again since.

  I have not recently added all the apps or made any changes to the phone and it seems to have happened completely at random, as I did nothing extraordinary.

  I would really like to solve this problem without having to delete and re install the OS if possible but its is not in good shape.

  BlackBerry Torch 9800

  6.0 bundle 2647 (v6.0.0.600, platform 6.6.0.223)

  Look forward to any help that anyone can provide.

  Thanks for the tips, but for some reason any 9th / 10th (I lost count) battery pull I've done seems to have done the trick.
  Left the battery for an hour and the camera has been authorized since!
  Appreciate your response and good advice

• BlackBerry Smartphones my "BOLD" does not work from... Help, please

  Hello, I have a Blackberry 9000 "BOLD" device. last day, when I changed my SIM card & put the battery on the starting point, is not starting at all.

  When I put the battery, the red light is on during approximately 10 seconds (without flashing, right now) then after a few seconds the white screen comes with the loading circle... and then set turns off and the red lights again.

  Its like light - red > white screen > light > white screen >...

  I tried many times, but it does not solve. I removed the battery for hours more, also same result. I connect it to the pc with USB, but it does not and PC also does not find the device. BlackBerry Desktop Manager failed to connect with him. How to fix it... Please help me... I have a lot of data in it. In any case, I have to start for once...

  The red light still flashes? Do you see anything on the screen?

  Try to reload the software on the BlackBerry using the article below.

  KB10144 - how to force detect the BlackBerry smartphone using the Application Loader

  Thank you

• BlackBerry smartphone App World does not connect to the App World Server

  • Carrier - Verizon
  • Curve 8330
  • OS 5.0.0.230
  • App World 1.1.0.23
  • BIS

  After loading App World on my curve, the program will load, but does not connect.  I get the error "BlackBerry App World is had problems to connect to the server BlackBerry App World.  Check your network connections, and then try again. "My network connects aren't working very well and all the other programs have NO problems to connect to their servers.

  Uh, Yes?

  but really, nevermind.  the last reslease for app world works fine.

• BlackBerry Smartphones my PC does NOT recognize my Blackberry Curve 8330 at all!

  I'm at the end of the roll, trying to figure out this question. My Blackberry Curve 8330 just will be not recognized my Vista PC running at all.

  Here's what I know:

  -My phone was purchased new may 9. It's the Verizon service, so what matters.

  -My phone has a microSD inside memory card.

  -(Home and car chargers) USB charge cords work to charge my phone. I see the icon taken directly to the left of the battery and it stays there until I have unplug the unit.

  -I tried different USB cords to connect my phone to the PC and nothing works. When I plug in, the phone displays the icon card very briefly and then disappears. Nothing appears in the device for the USB slots Manager, either.

  -All USB slots are the same, even those at the back of the computer.

  -Other USB devices (iPod, for example) work very well.

  -Ce How - to guide: http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...

  I uninstalled Desktop Manager and installed the USB/Modem drivers (as it says). Those that I have used is worm. 4.7. still nothing. I restarted the computer and still nothing. This solved nothing. (Even used such 4.5 recommended in this thread, and it does not, either.)

  What exactly should I do to get my PC recognise the Blackberry? I can't do some of the things I want to do until this issue is resolved. Because the USB port works to load, then I think that it must be my computer, but where the conflict is and how to fix it, I don't know.

  Any help would be appreciated. Thank you!

  Believe it or not, this problem has been resolved by the simplest of ways - simple up to what I feel embarrassed!

  Know how they say when he's broke to book on I have and it works? Well I hate to be energetic on electronics, but I hit just the USB cable in the port of the BB curve. Then it started working like a charm.

  All that stress and all I had to do was show some muscle.

  After that it would not recognize the device in Windows as a mass storage device. This has been fixed by the backup of the memory card on the PC to save my pictures then insert into the BB and put in shape. At that time I also found instructions online to change the drive letter of the mass of the F: BB storage device a letter less used to resolve a conflict.

  My BB Curve is perfect now and all we needed was the strength to fix. Again, I can't wait to beat him and mistreating my electronics but sometimes it works!

  In conclusion, please don't make me feel too embarrassed lol.

• Encryption of blackBerry Smartphones memory devices does not turn off

  I want to use blackberry protect but since I got my phone there a small lock next to the checkbox to disable encryption so I can't turn it off. I upraged to os7.1, but the problem remains. Can someone help me?

  Hello and welcome to the community!

  I'm not sure about the correlation between the encryption and the BB Protect... you jumped from one to another at whiplash speed in your post... do not understand.

  But, nevertheless, if encryption is active and locked, then the most likely answer is that your device has a COMPUTER Board policy that requires encryption is active. You can check the existence of a COMPUTER policy via this method:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  If you're on BES through your company or otherwise, you have to stop now and talk to your BES admins, because they are in control of it on your device policy.

  If you are not on BES, then somehow you got a device that once stood on BES, and who gave you sanitized it not properly before give you the device. You can now clean, but it will be totally destructive. Therefore, please begin by reviewing the Backup link in my sig auto on this post and make sure you have a full and complete backup.

  Once you have a backup, you can do this to clean your BB of the it policy:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Subsequently, when you restore, DO NOT make a full restore... rather just do a selective restore of the databases you need (e.g., contacts, calendar, messages, etc.) and more precisely to avoid any database that have nothing to with COMPUTER policy, business, etc.. If you restore those, they will dutifully restore COMPUTER policy and you will be right back where you started.

  Good luck!

• Bug in blackBerry Smartphones: 9790: Wikitude does not and can not be upgraded

  Bug: 9790: Wikitude does not and can not be upgraded

  Priority: Low (assuming that no one will use Wikitude now anyway)

  Severity: low

  Note: I understand that this is not an application of RIM, but it is an application preinstalled in BlackBerry Bold 9790, so please take care of this. I tried to document the issue as much as possible.

  I can not re - test, simply because I don't know how to install the old version. So, these are the steps that I went to join bugs:

  (1) have a 9790 Bold with the BlackBerry OS 7.0 as it was officially sold

  (2) Upgrade Bundle 2466 (7.0.0.609 Platform 9.16.0.77)

  (3) fully upgrade all official software from RIM AppWorld (Protect, Facebook, etc)

  (4) to set the phone to use location services

  (5) launching Wikitude

  YOU CAN SEE:

  Wikitude starts and appears the window ' Version is no longer supported. " Please update"and the OK" "button.

  6) click on the OK"" button.

  COMMENT: Wikitude closes and opens the browser with the URL:

  http://blackberrydl.Mobilizy.mobi/Wikitude.jad

  Two buttons appear: 'Download' and 'Cancel' and box "application Set permissions."

  (7) check them "Set application permissions" box (same end-test result is observed with this box unchecked)

  8) click on the Download"" button.

  You can observe: window: "Wikitude: Wikitude GmbH contains a module called Wikitude.» A module with this name already exists in the application "Wikitude". If you continue "Wikitude" will be replaced by Wikitude:Wikitude GmbH. proceed? »

  Buttons 'Yes' and 'No' appears.

  9) click on the Yes"" button.

  Observe: Download process begins, download file with a size of 4366 KB

  You can observe: after the success of downloading a new window appears with the message 'Error' and 'Ok' and 'Détails' buttons

  10) click on the button "Details".

  You can watch: new window with the message "Invalid COD" appears and buttons "OK" and "copy".

  11) click on the OK"" button.

  You can observe: the window is closed and "Wikitude" application is not installed.

  Thank you! Problem solved. Here's what I did:

  (1) Wikitude uninstalled

  (2) installed from AppWorld Wikitude

  Result: Wikitude runs successfully

  (clear the cache of the browser and try to download browser do not work)

• BlackBerry Smartphones 8830 battery does not load

  8830 does not load even after 12 hours of charging.  I can't find new battery in any store, I tried Verizon, Best Buy and Radio Shack.  Any ideas?

  I saw at BestBuy, maybe not your battery.

  You can buy another battery to another carrier, Tmobile or ATT as well.

  Get the 88XX - green (lime) (C - X_2) - 900mAh<--is that="" the="" color="" of="" your="" present="">

• BBM blackBerry Smartphones and Internet does not

  I've had my blackberry for almost 2 years now and my bbm and suddenly started Internet doesn't work don't not 2 nights ago, ive tried resteting my phone and it still does not, when I try to send a message or someone trying to send me one, it just all just with a cross and I can't connect to the internet. What should I do?

  Hello _vics

  If you got the recording message please try these two steps to see if this helps:

  1 send your Service book

  • KB02830 Send the directories for the BlackBerry Internet Service

  2 - do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back.

  Try it and tell us.

  Prince

  ________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones appeal pending does not

  Call waiting does not work on my BlackBerry Storm 9530. When I go into the Application phone-> Options-> General Options, I don't have a call waiting option.  I don't have it anywhere.  Was on the phone with Verizon and the phone is set up correctly.  They escalated this issue to BlackBerry Support, but has waited more than 1 hour on hold and charge has stuck.  Anyone have any ideas?

  FYI, the standby options are not anywhere on the storm.  I called Verizon again this morning and the rep knew what she was doing.  She removed my phone system, had me remove the battery, wait for 30 seconds and put the battery in.  After the reboot, enter * 228 and send and which fixed the issue. I should have known that the first rep I spoke with yesterday was very uncertain of his knowledge of the storm and had to put me on hold several times looking for questions before me to BlackBerry support.