BlackBerry smartphones HELP! with an unknown icon!

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• BlackBerry smartphones help with my bbm, please

  Greetings...
  Broke my old style of bb, got a new and a larger memory card. I downloaded the latest version of bbm and then restored contacts back... but still not able to send and receive messages. Help please and thank you...

  Hi there and welcome to the forums,

  There are a few quick things you can try:

  1 check to make sure that your phone can receive data. Since you are the Sprint, when you look at the upper right of the screen, it should say 1XEV. If it is not capitalized (i.e. 1xev), you should probably call Sprint and let them take a look at all the settings on your account.

  2. go to Options > Advanced Options > host Routing Tables, press the BB Menu key and select Save now. This will help save your BB on the BlackBerry network.

  3. go to your e-mail settings, log in (if necessary), press the BB Menu key and select Service books. On the next screen, choose the option to send Service directories.

  4. follow steps 2 & 3 with a battery pull if it still does not work.

  That should do it, but if not, then the next step would be to contact Sprint without worrying to make sure that your BB has been implemented properly on their end.

  Good luck and we keep abreast!

• Oh the blackBerry Smartphone help me, I had a lot of problems with my brand new BB bold 9870

  Hi all

  I thought about putting in place BB is so simple, just as it should. I read step by step how to install etc email account, but to set up my e-mail account does not work, my BBM will not work, I can not send or invite message to the other members of BBM surveys, I can't open my social network. If my email set up doesn't work not does not matter but please help me at least my BBM work, can someone send me BBM message, just to try. He thought Blackberry smartphone, that's really smart?

  Hello

  I answer you yet once here. Due to a problem with BIS, you should deal with this problem. Call your network for more information on this.

• Unknown symbol of blackBerry Smartphones help

  I tried to open a link via Twitter yesterday when my phone got no signal. I was offered the chance to record the request until at the latest. I now have a symbol with the browser icon and a '1' next to it on my phone, but I am unable to find a way to locate the saved link and remove the icon from my home page.

  Is anyone able to help out?

  Hello and welcome to the Forums of Support BlackBerry.com.

  It's a push browser message if it is blue.
  If it's yellow, it's a WAP push message.

  1. open your main message folder.
  2. press the Menu button (on the left of the trackball).
  3. click on view files.
  4. click on browser Push (or WAP Push Messages) messages.
  5. read or remove the messsage.

• BlackBerry smartphones HELP! problems with text messaging? for blackberry bold 9900

  I just got the phone today and I have a problem!

  On text messaging, I try type but it comes up with a long, narrow bar instead of a rectangular shape, and I don't see what I'm typing!

  Then I go back and I CAN see, but it goes back!

  I can't delete texts and I can't see all of the messages with each person.

  AND. My Network DOESN'T work?

  Help, please!

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

• BlackBerry smartphones help serious necessary with BB 8520 required: (.)

  Hello

  IM new to these forums and a very new user for BlackBerry Smartphones.

  Well, cut to the Chase, today, my best friend give me a BlackBErry 8520 purple Royal as it comes to order the new BlackBerry Storm 2.

  My companion didn't tell me his password of deivce, discovered that I had to wipe my incoming express unit in a wrong password 10 times. After that, insert sim, put in place a free Wi - Fi, bluetooth, date & time etc, and thought id let me girlfriend know my news.

  It turns out that ive been many text to my contacts to sims, although none of them has been sent successfully, this makes google searches and I diverted to here, and how people bought BB on the black list on Ebay, or as much as sending and having the same problem.

  I also have the same problem, but my phone has been used by my friend perfectly for 5 months? Oh and I CAN use the internet and email, and windows live Messenger, I can't use my apps like Tumblr, myspace or facebook.

  I also have 'edge' at the top right of my receipt of phones, and all Blackberry users that if sims saved on the phone, mine is not? What can I do to fix this?

  I have no message configuration setting, and I do not know how to enter manually? If I can use the SIM card internet? Surely its registered and 150% is not on the blacklist...

  Please any help would be really appreciated and all advice will be taken, I will not go back to my Nokia5800 XpressMusic

  Thanks in advance... Thomas

  You must call your operator and ask about the add-on data Plan BlackBerry to your account.

  Simple as that.

• BlackBerry smartphones help on my 9650

  Pls help my phone hangs and sometimes its White wallpaper with error info nd will restart my device... I'm tired pls help

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• My new Bb 8330 Says JUM error 513 blackBerry smartphones help me

  Help, please... This is my first bb and im new on this, I don't know what is happening, I tried to download something for my bb 8330 for the Desktop Manager and it asks me the password and I entered the wrong password and now my screen went all white and it says JUM ERROR 513 and under him It says RESET. Only option I have is to click just the reset but then it just keeps going back to the same screen. Help, please! What is going, and what can I do to get my phone back to how it was? Thanks in advance

  forget to mention!

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3
  

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• BlackBerry Smartphones Facebook app has no icon "favorite places".

  My wife has a BB Torch, and we do not find the "Favorite places" icon on the Ribbon or banner of the Facebook app.  I pressed the menu button and control options, but there is nothing in there.  I tried to check the updates from the front but it was leaving tick check automatically.  GPS location is enabled in system properties.  Any suggestions?

  Hello RobWalker001,

  Sorry to hear about your problem.

  I suggest to uninstall the Facebook® for BlackBerry® smartphones application and then reinstall on www.BlackBerry.com/Facebook for the BlackBerry® browser.

  I hope this helps. Nice day.

• BlackBerry smartphones help help, thanks

  I can't reinstall my bb Apps in my bb9800 please I need help with this. I deleted it accidentally

  Hello and welcome to the community!

  To reinstall your applications, see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  For more information, registration keys, see this KB:

  • KB18646 How to locate and enter the license key for an app purchased through BlackBerry App World

  If not, please provide exactly what is happening... 'can't reinstall', has nothing to really to diagnose. If you try the above, please provide accurate results of each stages, with specific characteristics, including the content accurate and complete this error messages.

  See you soon!

• BlackBerry Smartphones help please error 552 more being not recognized by computer on 8520

  Hello

  I was wondering if someone could help I have tried everything to fix the error 552 on my curve 8520 but nothing works, and now the phone will not connect to my laptop, I tried apploader now it says device current is updated, office says unable to connect to the device (from the outset) software and the phone does nothing except sitting on a white screen with "software reloading 552" written on it.

  Could someone please help?

  Hi Davidemmy2

  Welcome to the Forums of the BlackBerry Support

  As your device does not detect that you can try the Application loader to force detection of your device to load the operating system, please see the Knowledge Base Article:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  But remember, in this process, you will lose all data in your device, I hope you have your backup.

  Further information: KB18751 : error "Reload Software: 552" appears on the smart phone BlackBerry.

• BlackBerry smartphones help on bluetooth

  Hi I'm new to the Forum of support I am owner of a 9300 and all works well, it is just that I have canoe receive all type of files via bluetooth to other devices, but I'm able to send files with other devices. my encryption is disabled also wen connect another device I disable encryption iin the properties of the device too. but still I am not able to receive files. instead some a / v remote service begins... but no receipt of file... CUD smbady help me

  Hi and welcome to the Forums!

  See this KB:

  • KB05409 Transfer a file using Bluetooth technology between two BlackBerry smartphones

  Replace the instructions appropriate for your other device instead of the transmitter unit KB section in the KB. Unless you're on BB OS 6, do not jump 'BT help to receive' step on the BB receiver... nothing will transfer if you do.

  Good luck and let us know!

• BlackBerry smartphones help on 9320 BB curve?

  Hi all! I just bought my first BB yesterday. as mentioned earlier it's a curve 9320. And I have NO idea on how to work things. so, I would really appreciate the help.

  First of all... I also have an ipod so I have itunes and a whole bunch of songs on my itunes playlist. so, I installed the BB desktop software and read that I could transfer my reading list. When I clicked on sync music it says this:

  "Your media cannot be synchronized. Your support has storage of identification to media sync. "examine usind a media card with your device.

  can someone please tell me a method step by step on how to add music? and find out about what a multimedia card is?

  second of all... me and my brother both got the curve BB 9320. When I scanned it his bbm barcode, it worked then, said 'pending approval', but he did not get any warning about how to accept me as a contact on bbm. If someone could also please tell me a step by step on how to add AND method to accept contacts on bbm?

  Thank you very much. This is my first blackberry, so everything is pretty confusing to me, I would be eternally grateful for the help!

  Thanks again

  A card is a memory card that allows you to save files including pictures, music, etc.  You must use a card large enough to hold the amount of music that you want to synchronize.  It is a microSD card and the device supports up to. 32 GB card.  Be aware that you cannot transfer music from itunes.  Music protected by DRM will not ln any device other than an ipod.

  Like bbm flr, you should make sure that at the. CJU have all two BlackBerry data plan with your carrier.

  John

• BlackBerry smartphones help me

  can someone help me my blackberry strom isn't the top flashes a fire and then the red light comes on and it keeps doint this

  I recommend that you try to update the software on the phone.

  http://us.BlackBerry.com/support/installpc.jsp

  If you get stuck, then force detect the BlackBerry smartphone using the Application Loader
  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB10144

• BlackBerry Smartphones, connecting with a new SIM card

  My old phone screen broke so I transferred the unused data Bold 9900 of my daughter, and besides my old SIM card. I get the screen asking me my Blackberry ID. He doesn't like MY id, I tried to reset the password and still not set.

  Any ideas how to reset the BBRY sign in?

  rross055 wrote:

  I transferred my daughter unused Bold 9900 and besides my old SIM card data. I get the screen asking me my Blackberry ID.

  Hello rross055

  Welcome to the Support Forums

  He does not ask for your ID BlackBerry but the BlackBerry that is already associated with this feature on our BlackBerry we can add or associate a BBID at once, that you're the second user so please follow this KB, afetr a security wipe you can use your own ID BlackBerry on this device.

  KB28225 : BlackBerry Smartphone must be wiped before transferring the security property