BlackBerry smartphones help with my bbm, please
Broke my old style of bb, got a new and a larger memory card. I downloaded the latest version of bbm and then restored contacts back... but still not able to send and receive messages. Help please and thank you...
Hi there and welcome to the forums,
There are a few quick things you can try:
1 check to make sure that your phone can receive data. Since you are the Sprint, when you look at the upper right of the screen, it should say 1XEV. If it is not capitalized (i.e. 1xev), you should probably call Sprint and let them take a look at all the settings on your account.
2. go to Options > Advanced Options > host Routing Tables, press the BB Menu key and select Save now. This will help save your BB on the BlackBerry network.
3. go to your e-mail settings, log in (if necessary), press the BB Menu key and select Service books. On the next screen, choose the option to send Service directories.
4. follow steps 2 & 3 with a battery pull if it still does not work.
That should do it, but if not, then the next step would be to contact Sprint without worrying to make sure that your BB has been implemented properly on their end.
Good luck and we keep abreast!
Tags: BlackBerry Smartphones
I have a BB Bold 9900 and must open my backup files in urgent BBM!
I can easily open the file history through Excel on my laptop, but I can't open the backup files, and it is these conversations that I need.
The files appear like this for example...
for example. BBM-(12-08-31-10-53).bak
I also need to open the history files stored in Whatsapp, once again, I can't open these files.
Any suggestion would be appreciated..! Thank you!
Hi pellosmith and welcome to the community of BlackBerry Support Forums!
BBM and BlackBerry smartphone backup cannot be opened and read on your computer. These files are intended only to restore the BlackBerry smartphone or the application itself.
I thought about putting in place BB is so simple, just as it should. I read step by step how to install etc email account, but to set up my e-mail account does not work, my BBM will not work, I can not send or invite message to the other members of BBM surveys, I can't open my social network. If my email set up doesn't work not does not matter but please help me at least my BBM work, can someone send me BBM message, just to try. He thought Blackberry smartphone, that's really smart?
I answer you yet once here. Due to a problem with BIS, you should deal with this problem. Call your network for more information on this.
I was wondering if someone could help I have tried everything to fix the error 552 on my curve 8520 but nothing works, and now the phone will not connect to my laptop, I tried apploader now it says device current is updated, office says unable to connect to the device (from the outset) software and the phone does nothing except sitting on a white screen with "software reloading 552" written on it.
Could someone please help?
Welcome to the Forums of the BlackBerry Support
As your device does not detect that you can try the Application loader to force detection of your device to load the operating system, please see the Knowledge Base Article:
KB10144 : How to force detect the BlackBerry smartphone using the Application Loader
But remember, in this process, you will lose all data in your device, I hope you have your backup.
Further information: KB18751 : error "Reload Software: 552" appears on the smart phone BlackBerry.
Info on the device:
Carrier: 3 three - Indonesia
App & free space:
Memory used: 225.6MBFree memory: 288.1 MB
Signal: define the EDGE (3-5bars)
BRI packet: comprehensive unlimited Service
WiFi: Connected to my home router (download up to 1, 3Mbps) BB icon beside the Wifi icon
1. for some reason, I can't see most of my friends Avatar. They cannot see mine either. It is almost 3 weeks now. Only less of 10 people to contact my BBM.
2 when I have a chat with my friends, is only activated without bearings D and R. BBM friend shows that those who score very well (we are in the same operator).
3. the most funny thing, now I can't have a conversation with my auto added as a contact. BB from my friend who can do just fine...
4. backup of the BBM remotely always showing "Please Try again later." "You're currently being registered with the BBM Service." I can't restore my contacts like this...
5. I currently have 4 BBM groups. 90% of the time, the BBM application does not show the Group tab. They just disappeared. Even if I still can receive notification that my friend downloads/comments a picture in these groups.
6. the software of BBM surveys eating so much CPU usage. Near 11hours per day.
I have to complain twice to my operator, they said I have to wait 3x24hours. But it makes no difference at all.
Any help will be appreciated...
Thanks in advance,
You have exhausted all the options I can think. You can call RIM at 1-877-255-2377 to see if something can be done.
I just got the phone today and I have a problem!
On text messaging, I try type but it comes up with a long, narrow bar instead of a rectangular shape, and I don't see what I'm typing!
Then I go back and I CAN see, but it goes back!
I can't delete texts and I can't see all of the messages with each person.
AND. My Network DOESN'T work?
Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.
IM new to these forums and a very new user for BlackBerry Smartphones.
Well, cut to the Chase, today, my best friend give me a BlackBErry 8520 purple Royal as it comes to order the new BlackBerry Storm 2.
My companion didn't tell me his password of deivce, discovered that I had to wipe my incoming express unit in a wrong password 10 times. After that, insert sim, put in place a free Wi - Fi, bluetooth, date & time etc, and thought id let me girlfriend know my news.
It turns out that ive been many text to my contacts to sims, although none of them has been sent successfully, this makes google searches and I diverted to here, and how people bought BB on the black list on Ebay, or as much as sending and having the same problem.
I also have the same problem, but my phone has been used by my friend perfectly for 5 months? Oh and I CAN use the internet and email, and windows live Messenger, I can't use my apps like Tumblr, myspace or facebook.
I also have 'edge' at the top right of my receipt of phones, and all Blackberry users that if sims saved on the phone, mine is not? What can I do to fix this?
I have no message configuration setting, and I do not know how to enter manually? If I can use the SIM card internet? Surely its registered and 150% is not on the blacklist...
Please any help would be really appreciated and all advice will be taken, I will not go back to my Nokia5800 XpressMusic
Thanks in advance... Thomas
You must call your operator and ask about the add-on data Plan BlackBerry to your account.
Simple as that.
During the last day when I pass or receive a phone call and my phone is NOT on the speaker, an icon appears in the upper right of the screen next to the volume level. This icon is a box with a diagonal line from the top of left right at the botto. below the line is blue and above, it is black. This icon disappears when my phone is on speaker. Anyone know what it is?
When a call is in progress on the BlackBerry smartphone, an additional icon appears next to the volume indicator.
The extra icon is an indicator for the feature enhance call Audio available with BlackBerry Device software 4.3 and later versions. Functionality enhance call Audio is designed to allow smartphone users BlackBerry adjust the sound quality over the earpiece of the BlackBerry smartphone.
My Curve 8520 not long ago and fear I'm kinda a dinosaur techno so please bear with me! Wonder if anyone can help with this.
While browsing the internet my "slider" has suddenly stopped working. My "cursor" - the small black arrow - is still there but when hover over an area of research for example and "click on" my trackball that nothing happens, even if the little hand symbol appears on a link if I "click" the trackball that nothing happens. I discovered I can press return when the hand appears and it goes on the link, but this is unnecessary when only the arrow appears.
Any assistance received with gratitude
Its the kind of thing that could possibly be fixed by a battery pull.
With the BB powered, remove the battery and keep it for a few minutes. Let us know how you go.
Pls help my phone hangs and sometimes its White wallpaper with error info nd will restart my device... I'm tired pls help
Hello and welcome to the community!
I recommend that you try to start safe mode:
- KB17877 How to start a smartphone BlackBerry in Mode safe
It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.
If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.
But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.
You may also use these tips:
- KB10144 How to force detect the BlackBerry smartphone using the Application Loader
- KB27956 How to recover a BlackBerry smartphone from any State
Good luck and let us know!
Hi all! I just bought my first BB yesterday. as mentioned earlier it's a curve 9320. And I have NO idea on how to work things. so, I would really appreciate the help.
First of all... I also have an ipod so I have itunes and a whole bunch of songs on my itunes playlist. so, I installed the BB desktop software and read that I could transfer my reading list. When I clicked on sync music it says this:
"Your media cannot be synchronized. Your support has storage of identification to media sync. "examine usind a media card with your device.
can someone please tell me a method step by step on how to add music? and find out about what a multimedia card is?
second of all... me and my brother both got the curve BB 9320. When I scanned it his bbm barcode, it worked then, said 'pending approval', but he did not get any warning about how to accept me as a contact on bbm. If someone could also please tell me a step by step on how to add AND method to accept contacts on bbm?
Thank you very much. This is my first blackberry, so everything is pretty confusing to me, I would be eternally grateful for the help!
A card is a memory card that allows you to save files including pictures, music, etc. You must use a card large enough to hold the amount of music that you want to synchronize. It is a microSD card and the device supports up to. 32 GB card. Be aware that you cannot transfer music from itunes. Music protected by DRM will not ln any device other than an ipod.
Like bbm flr, you should make sure that at the. CJU have all two BlackBerry data plan with your carrier.
I can't reinstall my bb Apps in my bb9800 please I need help with this. I deleted it accidentally
Hello and welcome to the community!
To reinstall your applications, see this KB:
- KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone
For more information, registration keys, see this KB:
- KB18646 How to locate and enter the license key for an app purchased through BlackBerry App World
If not, please provide exactly what is happening... 'can't reinstall', has nothing to really to diagnose. If you try the above, please provide accurate results of each stages, with specific characteristics, including the content accurate and complete this error messages.
See you soon!
Hey, my wife's friends are nice, but I can't be in their discussions... I have 2 bb Torch 9800. For no apparent reason about 3 months ago the bbm contacts exchanged between them without any reason. I've been in contact with my phone provider, and they are perplexed and said that it is a problem of bb... How can I get the bbm is switched back to good phones?
I tried to remove and reinstall applications, same old contacts...
Note: I share the same e-mail address on both phones, this could be and question? When I got the phones of MTS, a few years ago, they said it was very good and quite work very well to the top until there are a couple / few months.
Hello and welcome to the community!
Sharing the same e-mail address is no problem... e-mail systems is generally accessed from multiple customers, and the application of enamel on the BB is just another type of e-mail client.
But, if you meant that you share the same BBID on both devices, then it indeed is probably the cause of the problem. It is inadvisable to associate a BBID to more than a SmartPhone BB. Strange things can happen, including the tangle of BBM contacts, as has happened to you.
Since BBM7, BBM contacts are not stored on the device itself... on the contrary, they are stored "in the cloud" with the BBID. Before BBM7 (indeed, "a couple of years"), the BBM contacts were stored on the device itself and therefore would not mingle if a BBID has been shared between several BB devices.
Here's what you need to do:
- Decide which of the two devices will retain the existing BBID
- Manually clean the BBM contacts to reflect only what desires this device
- On the other BB, you need to prepare by making a full backup of the device, because the "fix" will wipe
- See the link in my sig auto on this post for instructions to complete backup
- Once you have this backup, you should separate this another BB the BBID existing and create a new brand for the single device
- KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
- Once this is done, you can switch to manually re-create all BBM contacts on the 2nd device (no, there is no way to automate this process for you)
Help, please... This is my first bb and im new on this, I don't know what is happening, I tried to download something for my bb 8330 for the Desktop Manager and it asks me the password and I entered the wrong password and now my screen went all white and it says JUM ERROR 513 and under him It says RESET. Only option I have is to click just the reset but then it just keeps going back to the same screen. Help, please! What is going, and what can I do to get my phone back to how it was? Thanks in advance
forget to mention!
Check the steps below for OS - upgrade
Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.
Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.
Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:
- Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
- Open BlackBerry Desktop Manager.
- Double-click on the backup and restore.
- Select backup to perform a full backup or select Advanced to make a backup of specific databases.
- Choose a location to save the backup file, and then click Save.
To perform a clean installation of the BlackBerry Device Software, do the following:
- Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
- Double-click The Application Loader icon.
- Click Next to start the installation process.
- Type your BlackBerry smartphone password, if prompted, and then click OK.
- Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
- Click Advancedand then click the check box next to delete all already installed applications.
- Click on Next.
- Click the check box next to do not automatically back up the application during the process of loading data.
- Clear the check box next to the backup and restore applications installed wireless.
- Click Next > Finish.
- Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.
Hi everyone I have a question. I'll send this to the Japan and currently using Blackberry Curve. The other day I noticed there was a notification update for BBM so I downloaded any for BBM. And later, I discovered that I had a newer version (not sure) BBM and came with the BBM voice. On my friends list, I only have my husband living in the United States, and when he saw my recent activity, he thought that I have a new friend in my friends list and I tried to invite this person voice BBM to discuss. As I've mentioned before, my husband is the only person on my list, so I invite anyone, but on his phone, he sounded like he appeared like that. He believes that I sent the voice BBM invite someone. He also said that later, when he checked my list of activity, the invitation was missing, so he thinks that I removed it to hide from him. Imagine all these things that he told me and I had no idea. In any case, I want to know if there is anyway I can find out how to check the last date of download BBM to prove that I invite anyone, but I downloaded this day here. Also, if anyone has an idea why its BBM, it appeared, I asked someone, let me know, too. Or suggestions will be much appreciated!
He thinks I'm a liar. I hope someone can help...
Welcome to the Forums of the BlackBerry Support
I want to know if there is any way I can find out how to check the last date of download BBM to prove I didn't invite anyone, but I downloaded this day here.
On your home screen to go to Options > device > application > BlackBerry Messenger > highlight it > press Menu > View Properties > on this screen under details section, you will find when you installed this version or the recent which is located in your device.
Hi everyone I have a question. I'll send this to the Japan and currently using Blackberry Curve. The other day I noticed there was a notification update for BBM so I downloaded any for BBM. And later, I discovered that I had a newer version (not sure) BBM and came with the BBM voice. On my friends list, I only have my husband living in the United States, and when he saw my recent activity, he thought that I have a new friend in my friends list and I tried to invite this person voice BBM to discuss. As I've mentioned before, my husband is the only person on my list, so I invite anyone, but on his phone, he sounded like he appeared like that. He believes that I sent the voice BBM invite someone. He also said that later, when he checked my list of activity, the invitation was missing, so he thinks that I removed it to hide from him. Imagine all these things that he told me and I had no idea.
Voice call is a function allowing the BBM user establish a voice call on a WiFi ONLY with BBM contacts out there, you can make a voice call only to those who are in your BBM Contacts.
As you mentioned that you have only ONE contact in your list of contacts i BBM; e your husband in this situation, it is not possible to place a call on any unknown, unless it is already in your contacts list. But... It's only you who know your contacts list or to confirm.
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