BlackBerry smartphones help with my bbm, please

Greetings...
Broke my old style of bb, got a new and a larger memory card. I downloaded the latest version of bbm and then restored contacts back... but still not able to send and receive messages. Help please and thank you...

Hi there and welcome to the forums,

There are a few quick things you can try:

1 check to make sure that your phone can receive data. Since you are the Sprint, when you look at the upper right of the screen, it should say 1XEV. If it is not capitalized (i.e. 1xev), you should probably call Sprint and let them take a look at all the settings on your account.

2. go to Options > Advanced Options > host Routing Tables, press the BB Menu key and select Save now. This will help save your BB on the BlackBerry network.

3. go to your e-mail settings, log in (if necessary), press the BB Menu key and select Service books. On the next screen, choose the option to send Service directories.

4. follow steps 2 & 3 with a battery pull if it still does not work.

That should do it, but if not, then the next step would be to contact Sprint without worrying to make sure that your BB has been implemented properly on their end.

Good luck and we keep abreast!

Tags: BlackBerry Smartphones

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