BlackBerry Smartphones how I respond to e-mail

If someone sends me an email and I hit the reply button, I'm allowed to type my response, but the only choice I have when I want to send, "Save draft" or DELETE.  When I read the FAQ, it indicated that I must go to the individual name who sent me email, hit dial and then send.   Before resetting and updated my BB software, I could answer without problem.  Is there a setting I'm missing somewhere?   Chuck

Hello and welcome to the community!

I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

(1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

(2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

(3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

I hope that will move things again for you! If not, then you should try remove and re-add your BIS lines for these accounts.

Tags: BlackBerry Smartphones

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