BlackBerry Smartphones how I respond to e-mail

If someone sends me an email and I hit the reply button, I'm allowed to type my response, but the only choice I have when I want to send, "Save draft" or DELETE.  When I read the FAQ, it indicated that I must go to the individual name who sent me email, hit dial and then send.   Before resetting and updated my BB software, I could answer without problem.  Is there a setting I'm missing somewhere?   Chuck

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Hello and welcome to the community!

I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

(1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

(2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

(3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

I hope that will move things again for you! If not, then you should try remove and re-add your BIS lines for these accounts.

Tags: BlackBerry Smartphones

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    email_dc wrote:

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    email_dc wrote:

    1.

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    email_dc wrote:

    1.

    2.

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    With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

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    • If you do not have access CMIME, continue deleting
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    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

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    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

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    Step 1

    ----------

    All the books of office service remove the BlackBerry smartphone.

    1. in the start screen on the BlackBerry smartphone, click Options

    2. click on Advanced Options

    3. click on maintenance book

    4. in the list of service books, select the desktop [CMIME] service book

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    6. in the list of service books, select the desktop [CICAL] service book

    7. display the menu and select Remove

    Step # 2

    ----------

    If installed desktop manager with option integration with "Blackberry Enterprise Server or BlackBerry Desktop Redirector" then it could happen. If either of the e-mail or redirector settings is displayed, BlackBerry Desktop Manager to uninstall or change the configuration of the BlackBerry Desktop Manager to support the BlackBerry Internet Service.

    In your PC Go to Control Panel -> click on Add/Remove Programs -> select Blackberry Desktop Manager -> click on Change/Remove -> click on modify-> then select the check box for Enterprise Server/redirector instead check the box next to Blackberry Internet Service.

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