BlackBerry smartphones, I can't receive e-mail

I just bought a Blackberry 8330. I have created email Blackberry without any problem. I have a Sympatico account that I put in place, and I am able to send e-mail from him but he will not receive any. Does anyone have any suggestions as to why it will not receive? Thanks in advance.

Honestly, if she received one of the ways, then it works fine.

These emails also download on your PC for Outlook?

There is a setting in Outlook to "Leave Messages on server".

For MS Outlook 2003 (another version are similar, you just need to find the setting):

Outlook > tools > e-mail accounts > view or change existing > next.

Select the e-mail account > change > additional settings.

Advanced tab > leave a copy of Messages on the server

Select this check box.

  • You will need to make this change for each Outlook e-mail account, you have.

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones cannot send or receive e-mails on my blackberry curve 9320

    Hi, for the last 2 days that I couldn't send or receive e-mail on my phone, I contacted vodafone and they were not able to help. I would also add that when I click on OPTIONS - SECURITY - the SECURITY STATE INFORMATION my 4 email accounts appear, could be the problem, please help if you have a soloution.

    Kind regards

    Hello and welcome to the community!

    With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) Remove and return Service books

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider to support formal... consider that you pay for your services and official support and now they seem not to be to deliver. They have even the power to escalate your case officially until BlackBerry if they can't solve it, but you have does them not you fob off the coast with things like "it seems" good on our end... they are responsible for the provision of services to you, you pay for it.

    Good luck!

  • BlackBerry smartphones, I can't receive picture on my my friend:(pourquoi??) bbm

    Hello someone can help me.

    why I can't receive pictures on my boyfriend bbm

    I can send pictures of him, but I don't get something from him to me,

    Help

    I already know what happened to my phone-_-

    I have the answer to my problem phew >.

    That's all just because my phone is still at the 7 OS and I upgraded a while back to OS 7.1

  • BlackBerry Smartphones cannot send or receive e-mails from 10/23

    Lost all connectivity e-mail to my e-mail account on Roadrunner (socal.rr.com).  Tried to validate my account from the smartphone and also on the Blackberry site.  The email validation fails - has provided no further details.  Have made several unsuccessful attempts to validate the account and have checked that I provided correct email account information.  Also have restarted the unit several times.  Don't know what I can do.  He had to deal with that.

    You can try to delete the email, removing the service books so that e-mail, then put in place again.

    Another idea, if you use a password to connect and the service has two factors optional security, go to that and the new.  Alternatively, if you use the method of the two factor, shut it down and test.

  • BlackBerry Smartphones is no longer receive e-mail... impossible to connect to the server to update my password

    I have a Curve 8520.

    Carrier Movistar

    I received an email telling me that I had to update my password of my email that I was no receiving email any longer... I can't connect to the server to do this...

    Please help I need it for work

    Hello EmmaG3845

    Welcome to the Forums of the BlackBerry Support

    Leave a PC browser trying to access the e-mail account if necessary change your password for this e-mail account, restart your device, and then try to update this e-mail account on your device.

  • I can't receive e-mails with attachments - what is happening with this?

    For some reason, I can't receive e-mails with attachments.  Can someone give me a help?  I use Windows Mail and McAfee total protection.  I checked passwords, amil servers, file size blocks, etc.  Nothing has worked.

    Bruce - I thank you for your help - sitting mail as spam on the ISP server, so I changed the settings.  UGH!  Was not wrong, and now it works fine!  You are kind and helpful, and I thank you for your advice.

  • Hotmail account: I can't receive e-mail from addresses that are not already in my contacts list

    I can't receive e-mail from addresses that are not already in my contacts list, for example the library.  My account has been hacked recently, and I have informed Windows CE.  I then installed Avast security.  Since only known e-mail senders spend their emails.  Help, please.

    • Error messages
    • Recent changes to your computer
    • What you have already tried to solve the problem

    It seems that Avast is blocking messages from anyone not in your contacts list (much too tight fixed).  Disable the function of checking email and see if that solves the problem.  If so, run it without the option of e-mail enabled - it does not really help as long as you take normal precautions (as not to open attachments from people you don't know / trust and things like that).  If you don't know how to disable this feature, contact technical support Avast (I do not use the product so I don't know how, but it's probably under Options or something like that).  If this does not work, try to go to Microsoft Security Essentialshttp://www.softpedia.com/progDownload/Microsoft-Security-Essentials-Download-131683.html where I know that this problem is not happen and see if that solved the problem.

    I hope this helps.

    Good luck!

    Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • BlackBerry smartphones I can send, but not receive files via bluetooth

    I had to wipe my curve over the weekend, and before that I did, I transferred files (pictures and ringtones) on my desk.  Now, I can't get back them on the curve!  What I am doing wrong?  Obviously, I have a ton more photos and mp3 files on my computer that did not need to be transferred, but when I click "receive using bluetooth", I don't know how to refer the file to the desktop I want transferred back.  Help!

    Hi and welcome to the Forums!

    See this KB:

    • KB05409 Transfer a file using Bluetooth technology between two BlackBerry smartphones

    Replace the instructions appropriate for your other device instead of the transmitter unit KB section in the KB. It is on this other device (PC, I guess) you must start sending once you asked the BB to receive.

    Good luck and let us know!

  • BlackBerry smartphones I can make calls but cannot receive anything?

    Sunday night my friend tried to call me, but my phone never rang, and when he sent me a text message telling me that I called my phone from the home line. And when I called him a busy signal? but I can still make calls phone just can't receive them. As the title of the post is. Nobody knows what is happening, or it's never happened to you? I have never dropped my phone in a place dry or wet area also and on the battery litmus paper is red, but which does not affect the phone or just the battery?

    in any case if someone has or has had the same problem and knows what it takes to this topic please answer as soon as POSSIBLE.

    Thank you

    Nick

    OK, your phone is a Blackberry 8130, in any case, go to the store and ask to solve the problem, if they have no solution, ask to change device

  • BlackBerry smartphones, I can't access my e-mail account on my Bold 9780

    Can you please help me.  I have connected my Bold9780 to my PC and I learned there was an upgrade of the unit and that it would take time.  I turned it off and my computer crashed (power failure). At first everything seemed ok, the upgrade seems to have been successfully installed.

    However, I can't send or receive e-mails now.  I tried to reconcile and all, nothing happens.  If I try to access my email via the settings that I just get a message saying "your camera has a problem connecting to the internet" and I gave RETRY or CANCEL I retried load times without success.  The phone and SMS work very well, but I can't access all the apps either as it is just says 'server not found '.

    Is it possible to come back to my email or I'll have to go back to factory reset.  I'm an ODP and not very technical which makes it the most annoying for me too!

    Kind regards

    Pat PAO

    Hi, Pat.

    Of course, you can retrieve your email service and we will help you with it.  First of all, let's get the service books sent to your phone once again, just in case that's the problem.  From your home screen, go to Options > device > advanced system settings > host Routing Table or Options > Advanced Options > host Routing Table, depending on what operating system your phone is running.  Once on the host Routing Table, press your menu button and select Save now to have the service books sent to your phone.

    Try this and post back with your results.

  • BlackBerry smartphones, I can send emails but not receive everything?

    Hey guys n gals.

    I'm new to Blackberry and to be honest I'm not the most technical person in the world!

    I recently got a blackberry pearl 8100.  have allowed the bolt on with 02 etc.

    I can send emails, but I can't receive all - would appreciate any help you can give me

    Thank you

    Hi guys,.

    EU thanks TI tri - turned out there was a firewall in place that blocked all my emails to come through.

    for those who don't know, here's what to do: -.

    go to options, security options, firewall and uncheck the box for BIS

    see you soon

  • BlackBerry smartphones I want to restore the mail that is missing!

    Hello

    Help me!

    I want to restore the mail which is missing, because I did not know that after the passage of 30 days, email is eliminated.

    Are there methods to restore it?

    I use BB to the Japan.

    I visited a few special restoration contractor, but I can't find anything.

    I am involved because I wonder that there may be some methods.

    (I forgot to get back to the top)

    Hey sakimono21,

    Welcome to the community of BlackBerry Support Forums.

    Thanks for the question.

    My apologies, without a backup there will not be a way to restore e-mails.  You have e-mail messages saved on your computer or your webmail?  If you do, you can send to yourself and they will be received on the BlackBerry smartphone.

    Let me know if you have any other questions.

    See you soon.

  • Canoe of blackBerry Smartphones to send and received email on verizon storm 2 9550

    My BB 9550 verizon so far cannot be sent or received by e-mail. XL axiata (BIS). OS v5.0.0.1082. Try to complain in the XL Center and customer service says that the BlackBerry smartphone has boredom, which is true? In the service book, notice is rejected CMIME. several times I try send the maintenance of the device address, delete DM and send the book service once again, but so far is EVEN. NO CONFIGURED MESSAGE SERVICE. YOU WILL ONLY BE ABLE TO SAVE AS A DRAFT. Who's wrong? Provider XL Axiata or smart phone BlackBerry?

    Re: Disabling BES of the handheld

    08/05/2009 20:34

    After his contacts on the PC, I'll make sure that you have installed 4.7 DTM and go to the command line

    type: cd c:\program files Research in motion\apploader enter

    type: enter loader.exe /resettofactory

    This should remove the policy from IT previous of the device and wipe the device then you can resync everything back to the device.

    Thank you so much for: http://supportforums.blackberry.com/t5/BlackBerry-Curve/Deactivating-from-BES-from-the-Handheld/td-p...

    It is very useful for my trouble.

    Thanks for you all.

  • BlackBerry smartphones I can't text messange picture messages more.

    I can't get the images by text messange messages more.

    cuse165 wrote:

    I can't get the images by text messange messages more.

    Hello cuse165,

    Please read this article. Cannot receive messages MMS on a BlackBerry smartphone

    Thank you.

    Good luck!

  • BlackBerry smartphones, I can't in my sms and email messages

    It's happened several times, somehow my BlackBerry won't let me enter my e-mail or sms and shows me a message that says: Eception exception: DSSMA: State not valid (5): 10

    What should I do to stop what is happening?

    Please I need your urgent assistance.

    Thank you very much

    Hello and welcome to the community!

    There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

    Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    If it doesn't boot properly, then you need to try Safe Mode:

    • KB17877 How to start a BlackBerry smartphone in safe mode

    There may be a code updated to the value of the carrier - check out them through this Portal:

    The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

    Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

    • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

    The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

    Good luck and let us know!

Maybe you are looking for