BlackBerry smartphones impossible to update the applications after returning from deployment

I really send an SOS to you all, but right now I need help.  I've just returned from a seven-month deployment and was not able to use my new 2 "BOLD" for the duration of my output.  I forgot my answer to the question on my security question and impossible to reset my password.  Who should I contact to get a discount to re-set for my account?

Hi and welcome to the forums!

If you are referring to the security password to unlock your device, you will not be able to recover it or changed it. You will have 10 attempts to open it and then our device will perform a security wipe.

If you are referring to your selection of the site password BIS forgotten password. You will receive a PIN message with your password.

If your device does not work, use the attached link to get all the necessary information and then call your operator.

Thank you

Bifocals

KB10385 Several attempts to enter a password prompt a warning that data will be erased from the BlackBerry smartphone

KB04665 NSE, MEID, ICCID, IMEI, IMSI, PIN and SIM

Tags: BlackBerry Smartphones

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