BlackBerry Smartphones in place of 9700 9780 (not mine) and my emails don't go out

Hello, if anyone can help - please... my 9780 has broken a little so I took my old friend 9700. Using the desktop software I switched phones... EVERYHING works fine expect for sending mail (I get the mail, I have a Gmail account just can not meet). and for some reason I can't open docx attachment more.

Also, I try to access my BB account and it wont let me even though I know that the password is correct (I have reset to the first cause, I thought I was mistaken)

Thank you!!!

Hello and welcome to the community!

liatshor wrote:

My 9780 has broken a little so I took my old friend 9700. Using the desktop software I switched phones... EVERYHING works fine expect for sending mail (I get the mail, I have a Gmail account just can not meet).

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

(1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

(2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

(3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

liatshor wrote:

and for some reason I can't open docx attachment more.

What happens when you try? An error message? Something else?

liatshor wrote:

Also, I try to access my BB account and it wont let me even though I know that the password is correct (I have reset to the first cause, I thought I was mistaken)

Unfortunately, just "my BB account, I can't say who the dozen or possibilities, it could be... can you elaborate?

Thank you and let us know!

Tags: BlackBerry Smartphones

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