BlackBerry Smartphones inter-regional (EU / NA) pin2pin questions (can send but not receive)

I use a fully unlocked T-Mobile 8900. When it was brand new, I registered it with Fido in Canada with the BIS. It worked perfectly. I have canceled my service with Fido; had them remove my PIN their system; and moved to West Africa.

In West Africa, I am subscribed to BIS pre-paid with a local carrier.

Fido uses the North American servers BIS. West Africa using European servers BIS. This seems to be important later.

The symptoms of the problem are:

(1) my service will alternate sporadically 'EDGE' and 'edge '. Even when it's on "EDGE", I sometimes do not have a real data connectivity, as if I'm trying to send service books they sometimes will not come through, emails will sit in my Outbox with a cute clock small beside them, and the browser expires during the loading of a page. However, most of the time I'm on "EDGE" and I can send data very well. Of course, when I have that 'edge' I cannot send or receive data.

(2) when I have "EDGE", I can send and receive BBM messages with absolutely no problem for people on my contact list using the same BIS server like me (Europe). However, for these contacts who use the server in North America, I can send, I get the "D" next to the check mark, but I don't you not an 'R' when the message has been read and I cannot receive messages BBM, at all, ever.

Does anyone know how to interact the BIS servers in different regions and where the problem might be? Somehow, it seems that the North American servers BIS do not know that my device is registered on the European server, so that they are not of my messages on the European server, to send to my device. However, the European server knows that my friend in North America are registered on the server in North America. This explains why my messages to them, and why I would get a "D and it also explains why I would not get an 'R' or no response from my friends (which require data to be passed back from their devices to mine)." Another good indicator that there is a problem on servers interacting with each other, it's that in my early days in West Africa, so that I was still using my Fido service (and therefore remained on the North American servers), everything worked perfectly.

Naturally, the support for my career in West Africa do not have a clue what is happening.

I, of course, did a battery pull, sent to the service books and incidentally even wiped the device. No luck. Ideas?

Hello

Yes, the BB PIN messages between regions are sent to different servers of RIM.

Your business must do a test, find it doesn't work and then drop a deal with RIm to fix it.

Unfortunately, there is nothing you can do as it is a problem of RIM (I had a user with the same problem: Australia, Ireland)

Tags: BlackBerry Smartphones

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