BlackBerry Smartphones Messages disappear

Hi all

I'm having a problem with my email. It is a Rogers email account

The e-mail is received by my blackberry fine, but when I open outlook on my desktop messages then disappear on my Blackberry?

Any thoughts? Thank you

So, to get this right, for example, watch you emails on your BlackBerry... received, view blah blah.

You open Outlook on your computer, and all your emails on your BB disappear?  Quite bizarre.

I would like to say that IF, once you open your Outlook on your computer that recently sent emails stop coming to your BB, then this is a setting in Outlook, you have not configured correctly. See below.

So, what's your problem?

IF you use Outlook to download your email on your desktop PC, Outlook is probably "remove" mail from your email server when it downloads on your PC.

There is a setting in Outlook to "Leave Messages on server".

For MS Outlook 2003:
1. Outlook > tools > e-mail accounts > view or change existing > next.
2. Select the e-mail account > change > additional settings.
3. Advanced tab > leave a copy of Messages on the server
4. check this box.

* You will need to make this change for each Outlook e-mail account, you have.

Other versions of Outlook have a similar setting, although it can be found in a slightly different place of the: Advanced settings.

Tags: BlackBerry Smartphones

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