BlackBerry Smartphones my 9800 Torch guard tries to restart unsuccessfully.

Out not the case, I noticed that my phone restarted itself without initiating me a reboot.  The progress bar makes about 60% or so the screen will Dim and start the reboot process.

I might add, the phone was working fine all day today inside my house without damaging the environment of water.

You are able to reboot your device in SafeMode as shown in KB17877?

I guess, because it is taken in a reboot cycle, when you connect to the desktop software it does not have a stable connection to reinstall your software?

If this is the case, remove the battery and keep it off when you connect to the desktop software. You will get a pop up that the device cannot connect and there should be buttons retry, update and cancel. Select Update and you will then be able to reinstall the latest version of the device software.

When the load progresses, you will see a step that says "waiting for initialization of the devices '. At this point, insert the battery and recharging must complete.

Tags: BlackBerry Smartphones

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