BlackBerry Smartphones needed help for my Blackberry storm 2

Hi, I need some help... I'm new to Blackberry and for Christmas had a Blackberry Storm 2, SIMFREE.

All works well wait I can't send or receive personal e-mail or MMS. I contact my network provider and spend more than 1 hour on the phone and nothing helps.

When I access internet - Blackberry internet service, it says 'Existing users' and ask you a user name and password but it will not regconsied, it says that my device is not registered at my network provider say it is, and so I'm stuck.

Also I can not send Multimedia messages or receive neither.

Remember that you pay your carrier every month for them to provide you with a quality service.

Contact them again and ask them to set up your account properly.
Once that is done, go here and create a new BIS account.
https://bis.EU.BlackBerry.com/HTML?brand=Tesco

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