BlackBerry Smartphones Newbie needs help [STORM 9500]

Hi people.
I recently got a new BB Storm 9500 my plan of operator and now I'm learning how to customize him completely.
Right now I'm having two problems.
I can't update the software. I'm in the course of the new BlackBerry Desktop Software downloaded from the official website of BlacBerry but everytime I try I get the same message. An unexpected failure. It always happens when the software tries to access the ROM of the device.
I changed and re-changed almost all the options of Setup in the software but I can't find the solution.
Someone had this problem?

Another problem I have is the financial problem.
Here at the Brazil data plan is quite expensive. Without Wi - Fi on the device, it is very difficult work with internet on the mobile phone.
So, find a trick to add to BlackBerry to access wi - fi networks?
Or have a way to connect to an internet connection PC hollow?

Thanks for help.

Without more details, it will be difficult to determine what is happening with your upgrade, but if you follow the directions in this link below, which has the latest newest 9500 OS out, you should be good.

http://www.BlackBerryForums.com/General-9500-series-discussion-storm/203092-latest-OS-9500-4-7-0-237...

These guidelines do not use Desktop Manager, you will see.

The 9500 has no WiFi, and even with WiFi, you would need your operator BlackBerry data plan to enable all the BlackBerry service has this push email RIM, browser, etc..

Tags: BlackBerry Smartphones

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