BlackBerry Smartphones not all embedded images are displayed in the email

Hello, I have faced this problem in my Blackberry 9900 where I can see only one image in the body of the email (embedded). The original e-mail that was sent to me has two JPEG images embedded, but in my email of BB, I see one. However, if I check the same e-mail in Outlook, I can see two images. I have activated following things: 1) Enable HTML email) 2 Download Images automatically as I tried to get pictures, but it won't help. Please advice that I use my BB for my business purpose, and this is the cause of the pain. Appreciate the help! Version information: BlackBerry brand & model: 9900 7.1 Bundle Network Mobile 1149 (5.1.0.276 platform v7.1.0.342): 1010 G next

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The first step in troubleshooting is almost always a hard reset. If you are unsure, remove the battery while the device is turned on. Wait at least 30 seconds. Place the battery back in and then check back the e-mail.

If the hard reset solves the problem, then you have a job to do to try to find correlations of detective.

What is happening on an e-mail account and not others?

Is there something different about the images that don't charge against images that do?

Can you reproduce the problem when sending messages with attachments picture of yourself?

A few possibilities,... I wonder...

The problem could be just some temporary problem with the software of the device that will be corrected with a hard reset. I have

You use a legacy BlackBerry. Old software. BIS no doubt. Be prepared for the result that there is no solution.

The issue could be a problem between BIS and the personal account. Maybe it is intermittent, maybe not.

If the problem is specific to an account, the solution could be to use a different account.

Tags: BlackBerry Smartphones

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