BlackBerry Smartphones not available attached to open or download

We bought two 9800 Torch phones and both have the same problem.  Word, Excel and PDF files all open them very well on devices.  However, to receive e-mails with attachments, but the phone does not give free air or download the attachments options.  If you forward the message to the device, the attachment will be still attached.  The problem is intermittent and I have not been able to systematically identify as I received several emails with attachments with success.  Emails that will not give the options of attachments also do not have the little paperclip on e-mail messages display icon.  Again, hen this exact email is sent the attachment will arrive.

BES version 4.1.7.19

Both users had no problems on previous devices with multiple attachments, open every day.

First see if it's updated.

KB13589 - how to upgrade the vendor.xml and device.xml files

Then, restart the service of attachmnet.

Also what it is running as?

Tags: BlackBerry Smartphones

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