BlackBerry Smartphones phone locked

How can I get my phone unlocked? When I turn it on there is a white screen and says "Reload Software: 513"... If you know who I can reach to make it unlocked or can help please let me know... Thank you Kelli

KB13003"JVM 513" error message appears on the BlackBerry smartphone

From a PC, you can install any bundle of BONES to a BB via this procedure:

Note that although written for "reload", it can be used to upgrade, downgrade, or recharge - it depends on the OS package you download and install on your PC. You can even use a different OS package carriers simply insert, between steps 1 and 2, the deletion, on your PC, a file named PROVIDER. XML. remember that you remove from your PC, no matter what other packages devices OS BB as having more than one installed on the PC can cause conflicts with this procedure.

If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

Good luck and let us know!

Tags: BlackBerry Smartphones

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