BlackBerry Smartphones photo ID on the storm?

Is there a way to get the ID of picture working with information from the appellant on the storm, as in the other BB?

Yes, even as other devices of BB with an operating system that allow caller photo ID.

Address book > open your contact > Menu > Edit > move > add an IMAGE.

Good luck.

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry smartphones my questions on the Storm 2 9520

    Hello everyone I do not have a Blackberry but I intend to update my phone soon and get a (I currently have a Nokia N95 8 GB). I looked through the list of Blackberry models, and the 9520 that I fell in love was the Storm 2 9520. I will probably get one, but I have several questions that I couldn't find clear answers on google. I'm picky about details on a phone, so I want to know everything before get you it. Here is the list of things that I had on my mind:

    -J' read that this phone records videos in 3gp format and not mp4. I'm a little worried about that, because I feel 3gp is less intense than mp4 by Windows (Win 7 user here). For example, 3gp, I filmed with an old phone years ago don't even open correctly in most players and no audio. So, is the format the phone records in playable correctly in Windows (Linux too)?

    -J' I always rename my pictures and my videos after taking. With the 9520, you can click a button or menu entry to rename an image / clip immediately after making it? Or they be saved with a name only automated, and you need to open your file browser and navigate to the file to be renamed?

    -A curiosity, I got on the touch screen if it is based only on the detection of heat or by pressing physics too. What I've seen, the heat detection is used when you lightly touch the screen and select the stuff / drag, while only pressing is used actually click. I'm curious because I could use my phone outside in the winter when I have leather gloves, and the screen can not detect my body energy then. Of course, it is difficult to use any phone with gloves, but I sometimes do to some extent

    -Use the charger micro-usb port, or another port? I know that some devices that use USB for charging and connection to the computer, which is a method that I prefer in general. No problem if it is not, just curious.

    -In the specs of the phone, it says maximum 8 GB micro-SD cards are supported. Someone can confirm that more cards are inconsistent and do not work (16 / 32 GB ones)?

    -J' read on a website that the only way to configure e-mail is to have a Blackberry Enterprise Server (do not exactly know what what). But you need to register with Blackberry using a classic IMAP / POP email account (like gmail or yahoo mail)? And besides, you need to register with any Blackberry service to use 3 G internet supplier or to use messenger (YIM MSN and AIM)? I'm guessing not, but always ask to be sure.

    -J' heard some phones have this limit / problem, so just to be safe: can put you MP3 transferred from your computer as ringtones? Or do you need to download them online from special services, as I heard some phones force you to?

    -J' read on several websites that there are complications with the installation of applications via the data cable. That's how I install most of my programs of others on phones. So if I have a jar or jad file on my desktop, is there no possible to install it via data cable unless I have an additional file with it? Same question for no java Blackberry applications.

    -All Web sites mention that the OS 5 web browser does not support flash on web pages (which I find quite sad). However, I can still play the files flash directly from my phone so I just open the swf file?

    -Can you play audio files in ogg / wav format? In addition, it can play video ogv, avi or mpeg?

    -Can I download themes for it that change the icons and colors of the menus? I guess the definition of custom screen (independent of the subject) shouldn't be a problem. Also, is there a free software that allows you to create your own themes and exporting it to the phone via data cable?

    -Are there also a front-facing camera for 3G video chat?

    -J' read on the differences between the 9520 and 9550 and that the 9550 has a frequency of additional network, sure it can work. Everyone says that you can not use a Blackberry in America if you buy it in Europe, in particular the 9520. Is this true? And the more vital than the 9520 9550 compatibility?

    -OS 6 will come to the 9520 too? Some sites say it won't, while than others whether in devices that it will support an update. Hope very much it will be

    -Finally, this could be a sensitive issue and I don't know how poorly seen on it is here. But it's easy to unlock / debrand the 9520? I would like to get the latest versions of firmware and do not have the limited phone.

    Someone mentioned the provider to branding is not done for commercial reasons, but in order to keep the compatible phone (and shouldn't even be illegal to debrand). So I think it should be ok.

    Yes, they are a lot of questions that may seem ridiculous. I got this phone for several years, so I want to know all about it. Thanks to all those who can help you meet them, and keep up the good work with phones

    Hi and welcome to the Forums!

    Wow! You do your job, I admire that! I'll answer what I can...

    MirceaKitsune wrote:

    -J' read that this phone records videos in 3gp format and not mp4. I'm a little worried about that, because I feel 3gp is less intense than mp4 by Windows (Win 7 user here). For example, 3gp, I filmed with an old phone years ago don't even open correctly in most players and no audio. So, is the format the phone records in playable correctly in Windows (Linux too)?

    3GP is the native video recording format. All you need is the codec on your PC to read. I downloaded a free transcoder and it not only transcode avi (and other formats) for me, but also to put the codec appropriate in what I can play natively without transcoding. QuickTime, I think a codec were also held. There are plenty of audio and the recorded video.

    MirceaKitsune wrote:

    -J' I always rename my pictures and my videos after taking. With the 9520, you can click a button or menu entry to rename an image / clip immediately after making it? Or they be saved with a name only automated, and you need to open your file browser and navigate to the file to be renamed?

    Hmmm... haven't really tried to do... worst case, of course you can rename them later.

    MirceaKitsune wrote:

    -A curiosity, I got on the touch screen if it is based only on the detection of heat or by pressing physics too. What I've seen, the heat detection is used when you lightly touch the screen and select the stuff / drag, while only pressing is used actually click. I'm curious because I could use my phone outside in the winter when I have leather gloves, and the screen can not detect my body energy then. Of course, it is difficult to use any phone with gloves, but I sometimes do to some extent

    In fact, storm BBs use two detection of heat as well as the physical press. It's called SurePress technology. Heat detection determines where on the screen you touch and then physical pressure activates the 'click' somehow. The entire screen is great physical button, whose activity is determined by your finger on the screen position when you press. As such, I doubt it'll work with gloves on at all. I know, on the ski slopes, I remove my glove to do something with my 9550.

    MirceaKitsune wrote:

    -Use the charger micro-usb port, or another port? I know that some devices that use USB for charging and connection to the computer, which is a method that I prefer in general. No problem if it is not, just curious.

    On the BB, a port for all functions. Micro USB for charging and attached USB data transfer. When connected to a PC with the drivers installed, the BB will be time load (from the USB port of the PC) as well as allow the transfer of data.

    MirceaKitsune wrote:

    -In the specs of the phone, it says maximum 8 GB micro-SD cards are supported. Someone can confirm that more cards are inconsistent and do not work (16 / 32 GB ones)?

    Technically, the BB model is unrelated to the size of the SD card, it supports. It is rather a function of the OS level that the BB is running according to the instructions this KB:

    • KB05461 Formats supported by the version of BlackBerry Device Software of card MicroSD

    MirceaKitsune wrote:

    -J' read on a website that the only way to configure e-mail is to have a Blackberry Enterprise Server (do not exactly know what what). But you need to register with Blackberry using a classic IMAP / POP email account (like gmail or yahoo mail)? And besides, you need to register with any Blackberry service to use 3 G internet supplier or to use messenger (YIM MSN and AIM)? I'm guessing not, but always ask to be sure.

    What this site is fake. If you happen to be in a business with BES (or purchase hosted BES) environment, you can indeed have the enhanced features that allow only to BES. But, through BIS (Blackberry Internet Service), you can interface more all connected to the internet e-mail services. See this:

    You mus, t, however, Subscribe to the level of the appropriate of your carrier data plan to activate the true PUSH email function bis.

    MirceaKitsune wrote:

    -J' heard some phones have this limit / problem, so just to be safe: can put you MP3 transferred from your computer as ringtones? Or do you need to download them online from special services, as I heard some phones force you to?

    I've never tried it myself, but I'm sure you can define file types to be ringtones to several media.

    MirceaKitsune wrote:

    -J' read on several websites that there are complications with the installation of applications via the data cable. That's how I install most of my programs of others on phones. So if I have a jar or jad file on my desktop, is there no possible to install it via data cable unless I have an additional file with it? Same question for no java Blackberry applications.

    Applications can be installed via the data cable as long as they meet the necessary criteria to make according to this KB:

    • KB15172 How to install applications using the application loader tool in BlackBerry Desktop Manager

    If you have the .jad file, which can simply be copied on the BB and then executed on the BB to install the application.

    MirceaKitsune wrote:

    -All Web sites mention that the OS 5 web browser does not support flash on web pages (which I find quite sad). However, I can still play the files flash directly from my phone so I just open the swf file?

    Support no BB FLASH at the moment.

    • KB13156 Support for Macromedia Flash for BlackBerry smartphones

    MirceaKitsune wrote:

    -Can you play audio files in ogg / wav format? In addition, it can play video ogv, avi or mpeg?

    You can find all media information of compatibility via this KB:

    • KB05482 Media types supported on the BlackBerry smartphone

    MirceaKitsune wrote:

    -Can I download themes for it that change the icons and colors of the menus? I guess the definition of custom screen (independent of the subject) shouldn't be a problem. Also, is there a free software that allows you to create your own themes and exporting it to the phone via data cable?

    Yes, you can download themes (I have to admit no experience with this...) I found no need to use themes that I need my BB to feature what I need... themes he dressed simply in my humble OPINION). I have no idea on how to create themes.

    MirceaKitsune wrote:

    -Are there also a front-facing camera for 3G video chat?

    N °

    MirceaKitsune wrote:

    -J' read on the differences between the 9520 and 9550 and that the 9550 has a frequency of additional network, sure it can work. Everyone says that you can not use a Blackberry in America if you buy it in Europe, in particular the 9520. Is this true? And the more vital than the 9520 9550 compatibility?

    This issue is not that I consider as responsible. Everyone has their particular circumstances they need to meet. The features of the search machine and the frequency ranges of carriers that you want to run. Then choose the device that fits your specific needs.

    MirceaKitsune wrote:

    -OS 6 will come to the 9520 too? Some sites say it won't, while than others whether in devices that it will support an update. Hope very much it will be

    Without no doubt... but this isn't an authoritative answer. And you will not be able to receive replies by authorities here. Basically, upgraded the specs for OS 6.0 here:

    With the series Storm conspicuous by their absence, I consider any current to be candidates for the OS6.0 storms. But it is indeed in my humble OPINION.

    MirceaKitsune wrote:

    -Finally, this could be a sensitive issue and I don't know how poorly seen on it is here. But it's easy to unlock / debrand the 9520? I would like to get the latest versions of firmware and do not have the limited phone.

    Someone mentioned the provider to branding is not done for commercial reasons, but in order to keep the compatible phone (and shouldn't even be illegal to debrand). So I think it should be ok.

    Hmmm... release information can be found here:

    But I'm not sure of your premises. You seem to be saying that you are locked in your level of update of carriers, as long as your BB is blocked. This is false. Unlocking is simply the function to allow your BB run on a network of different carriers... at the level of the BONE is irrelevant to that. You are free to use the carriers released OS for your specific model BB... There is just a tiny thing that you need to follow. But unlocking is not necessary to do so. There's nothing illegal or anything about unlocking. But it is useless unless and until you want to reverse your BB to another carrier.

    MirceaKitsune wrote:

    Yes, they are a lot of questions that may seem ridiculous. I got this phone for several years, so I want to know all about it. Thanks to all those who can help you meet them, and keep up the good work with phones

    Anything stupid on your questions at all... took a while to write the answers and I regret that I have not all of them for you.

    Good luck and let us know!

  • BlackBerry smartphones, you can do the storm (or "BOLD") work with sprint?

    I was wondering if it was possible to get a storm or "BOLD" and unlock or other and operate fully with my sprint account?

    never messed with phone unlock or using different with another carrier? If possible what should I do?

    You can unlock a storm or "BOLD" device and then use it with any network GSM/EDGE, like Orange, AT & T or T-Mobile.

    but these models are not compatible with the Sprint network. Here is the complete list of compatible with the Sprint network devices:

    current generation:
    Pearl 8130
    Curve 8330
    Curve 8350i
    Curve 8350i no camera

    previous generation:
    8830 world Edition

    older generation:
    7130e

  • Attachments to the e-mails of blackBerry Smartphones can not open the Storm

    My office has MS Exchange and emails are using Outlook. I receive e-mail messages on my phone that are sent through the Blackberry Desktop Redirector program.  Emails cross, however, I can't open attachments in e-mail on my phone.  He's saying "this type of attachment cannot be seen on your device."  The attachment is a Word document created on a Word 2003 program.  PDF and Excel files will not open either.  Word to go and sheet to go appear in the applications folder and appear to be installed.  I can't get email attachments to open.  Is this a result of the Blackberry Desktop Redirector program?  My office uses a system of e-mail MS Exchange (Outlook).  If the redirector is the problem is it another way to get emails from Outlook and open the attachments?  I love this phone, but I need to be able to view the documents that are attached to emails.  Any help would be appreciated.

    redirector does not support attachments

    redirector is an old dinosaur of a program with so many limitations

    DTM to uninstall, reinstall using the option of personal e-mail to remove the redirector

    on your BB go to advanced options options-service books and remove books 2 service called DESKTOP

    then you integrate your email through OWA/BIS

    http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB03133&sliceId=SAL_Pub...

  • Problems of blackBerry Smartphones photo transfer from the memory of the device to media card.

    My BB has hundreds of photos on the device's memory, so I can't transfer, then to the PC (T Mobile "expert" told me) unless I have move to the media card. How it happened, I don't know. So, looking through this great forum I found the answer from a guy with a link to ID of Article: KB05478, I'm sorry, I couldn't find the post, but I photocopied it. Thank you, whoever you are.

    BUT there is no command 'move' on my BB, so I can't move the photos from the memory of the device to the media card.  I can, however, move them individually. Needless to say, there are 100 pictures, which will have for ages.  Is there another method?

    Thank you very much.

    P.

    Yes, this is what he means.  It is at the same time.

    The best thing to do in the future is to get a camera configuration always save the photos to the media card / media card.  The photos on the memory device, if ever, the device is corrupted or fails you will lose all your photos.

  • BlackBerry Smartphones without attachment in the transmission of emails

    When sending emails with attachments, attachments do not go through.

    No idea why?

    Hello and welcome to the community!

    Here's a knockout who deals with this error:

    • KB10509 E-mail messages with attachments sent from the BlackBerry smartphone are received without the attachment

    I hope that it contains something useful! There are also several existing threads on this site, which discuss exact error... your opinion of those who may prove useful, and a search of this website, by using the error message, error code or symptom, should reveal all the existing threads that are applicable to you.

    Good luck and let us know!

  • BlackBerry Smartphones Google sync on the blink?

    Hello

    I just deleted google sync app to my BB and took the advice of RIM here to allow syncing of my BB calendar with my google calendar - http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB24204&sliceId=2&cm...

    However, despite advice it is certainly not true that "contributions sent the BlackBerry smartphone are synchronized with the calendar based on the web in a few seconds." I saw an entry on gmail after 10 minutes and I'm still waiting for the others.

    Is there a known issue with this? I have no problem with the network at all.

    Thank you

    Luke

    If please try reebooting your phone and connect to your google calender after 5 minutes.

  • BlackBerry Smartphones Photo, video and iTunes can be transferred to my Storm

    I was wondering if anyone can give me an idea of why the ability to select the synchronization of these elements is grayed out? There is a notice on the bottom of each tab that says: "feature not available; No media present card.

    I have a lot of free space on the device, but I have to install a memory card before saving the files on the storm?

    Any help is greatly appreciated.

    CMB

    You must activate the media storage to USB on your Blackberry first.

    Options > memory > select Activate/mass storage USB mass storage (I forgot the name of the real parameter).

    After that, you should have no problem.

  • BlackBerry smartphones broken image in the media, photos, images icons

    Peripheral is installed last BB Desktop Manager and Roxio BB9000 to manage image files that initially, I got 5 photos loaded into the BB9000 and could see very well in the media, photos, images, I then took 2 pictures with the camera BB9000 and saved. They came very well in all the images in media, photos, I then used Roxio, launched from the BB Desktop Manager to remove these 2 photos of the BB9000 and everything seemed to be fine as Roxio showed the 5 original images as present in the home, user, file photo when I disconnected the BB9000 and accessible Media, photos, images There are now 5 images and 2 broken icon thumbnails. Then I activated the mass of home media, Options, memory, I then connected the BB9000 via USB (to stop BB Desktop Manager at this point) and open the disk (in my case G:\) in Explorer. I clearly see 5 images in the original folder and each of them can be opened through Explorer. Then I unplugged the USB cable and this time there are 4 icons image shattered by the media, photos, images, while the 5 original images are still all there. An image has been duplicated (called trail.jpg) and if I delete one using the BB9000, probably both will disappear but for the moment, did nothing. If I select one of the broken image in media, photos, images icons and select Remove, a prompt appears "the selected file is read-only. Are you sure you want to delete? ». By selecting Yes, does nothing. The image remains a broken image icon. How does it evolve?

    This seems to be that the actual image file has been removed, but the bbthumbs.dat file still has the image in his thumb nail index.

    With the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart.

    After the reboot, give him five minutes to rescan the media card.

    Now, see if the thumbnail image broken remains.

  • BlackBerry smartphones can not find the video I downloaded on my Storm!

    Finally, I thought I had this thing figured out.

    I downloaded my movie on my computer, hooked up to the storm and copied to the card carrier. Then I have medication and dropped the video in the videos folder.

    When I disconeected and went to watch isn't showing the title of the video on my Storm. I'm so aggrivated with this thing, I am seriously considering taking it back. I know that the video file is cause when I look under the heading memory I can see where the file took several evidence GB of space.

    Please help before go me insane here!

    Thanks in advance!

    There are two additional things, you can try (these usually resolve most of these problems).  First, pull the rear support card, wait a minute and reinstall.  It might just not have read since the time of the first media card and loading, be aware that if you have downloaded the movie in full (i.e. several GB worth), it will take some time for the phone to load it (probably on the order of about 5 minutes).

    If this does not work, the next thing to try is a battery pull - while the phone is turned on, remove the battery, wait 15 to 30 seconds, and then reinstall it.  The phone will take a few minutes to start up.

    These things will be hopefully get you operational return!

  • BlackBerry Smartphones after switch of the device to the same model, BB missing Apps (like cards and password keeper)

    I had problems for a long time with my keyboard on my BB Bold 9900, so finally I was given a used to toggle Bold 9900. I have used the functionality of the switch device of BlackBerry Desktop (v7.1) software and was off and running on my 'new' "BOLD". Finally, I noticed that the cards and password keeper are missing on my new phone. I did a lot of digging through our corporate HelpDesk, phone call from mobile provider support, and if Google search (incl. various BlackBerry support forums). Nowhere is that I found a solution that worked.

    A number of sources did the download card www.blackberry.com/ but that results in a message of "Opinion sorry, your device does not meet the system requirements that are needed to support BlackBerry Maps."

    When I look in the Applications tab of BB Desktop Software, BlackBerry Maps is not listed (is not password keeper).

    Two of my phones are running OS 7.1 Bundle 2840. Carrier SaskTel (part of the network of Bell Mobility).

    Any ideas?

    From what you describe, something is not right when you installed/updated / switched devices. Thus, a clean reload of the OS would be the right thing to do. The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry smartphone how to install the new language? == > french

    By mistake I delete all my blackBerry Bold 9900 formulations.

    Rest than English.

    I would add yet another language ==> french example...

    In desktop software, I don't have in Applications: "Language and support of entry" to choose...

    Hello and welcome to the community!

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
    • Use this KB to help you choose the good alternative OS to include the language you want:
      • Article ID: KB05305 Location of support for BlackBerry smartphones

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue. During the process, when it presents you with the screen of the things Application Loader to install on your device, make sure to develop options and select all items that relate to your desired language.

    Once the operating system is loaded, you can proceed with the activation of the language you want and restoring your backup (on the device).

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry & Smartphones Photos Contact names ceased to show (9650)

    Hello:

    Earlier, I added photos contact to all my BBerry Contacts.  It worked perfectly for quite a while.

    But the last 2 weeks (or more), when I get a call I get no resources and no contact photo.  Just the number, which, if I don't recognize, I'm going to ignore.

    (The reason why I have the names and photos is so I don't have to memorize numbers.  )

    The contact photos are always in my contacts list, so nothing happened to them.  And ss as much as I know I haven't added new applications.  So I'm puzzled as to why they would suddenly stop showing when I get a call.

    Anyone know how I can make them work properly?

    I covered this Council and google for an answer and not found anything.  Thank you very much in advance...

    Hello

    I would recommend to check if you have encryption enabled on the BlackBerry smartphone or press card. Go to the Options-Security Options. If it is enabled, disable it and try again then take out the battery.

    Thank you

  • Wipe data security blackBerry Smartphones - how to restore the mail application?

    Feature: BB Torch 9800.

    Provider: t-mobile.

    I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

    I did a Wipe of security under option.  Now, my Mail app icon is gone.

    If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

    1. how to restore the Mail app?

    2. is it possible to do a hard reset of the device to factory default as a new phone?

    3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

    Thanks for your help!

    Hello and welcome to the community!

    email_dc wrote:

    1. how to restore the Mail app?

    With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) Remove and return Service books

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

    email_dc wrote:

    1.

    2. is it possible to do a hard reset of the device to factory default as a new phone?

    There are several methods (which, BTW, no I believe to be useful to your situation):

    • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
    • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
    • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
    • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

    email_dc wrote:

    1.

    2.

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