BlackBerry smartphones please help - Firmware update

Similar Questions

• BlackBerry smartphones please help me update my BlackBerry Curve 8520 to OS4 for OS5

  "Error: ' this BlackBerry® Device Software Update includes new features and improvements to the BlackBerry® solution and, as such, is only available for users with a BlackBerry subscription. "To learn more about the BlackBerry® service, please visit www.blackberry.com/service."

  I try to upgrade and will not work!

  If you do not have an active BlackBerry data subscription on the device, you will need to disconnect all internet connections from PC, unplug the DSL cable or wireless connections.

  Then, run the manual upgrade with desktop software.

• Phone and blackBerry Smartphone installation last firmware update starts

  Info on the device

  Carrier: Bell

  Model: BlackBerry Bold 9780

  OS version: 6... something

  I have BlackBerry Protect and made a backup yesterday (July 30, 2012)

  Apps and free space

  A battery pull fix your problem?  After trying to install the latest update, which continued to install after 4 hours, I pulled the battery.

  When you write your question

  How can I get the load to the top of the screen to access my phone?

  My phone had OS6 installed at the time it was released. Today, I decided to update to the latest version of the OS6. I downloaded the update through my device, and then click the button install. There is a prompt message warning that the installation can take 2 hours or more. After 2 hours, I started the monitoring device and noticed that there seems to be a pattern to the load up screen. 1 loading screen screen 2) black with LED light red 3) the load screen and then ends with a bright white screen 4) back to the black screen with LED Red 5) repeat this pattern.  I waited another hour to see if there was no change in the situation, but nothing. So I did a hard reset (battery pull). After waiting 5 minutes, I put the battery in and now I get this screen load pattern.

  How can I pass the loading screens to access my phone again?

  How do I erase and reload my camera?

  If I erase and reload my camera, can I recharge my BlackBerry protect the back upward?

  I would greatly appreciate any help or advice on this matter as soon as POSSIBLE!

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry smartphones please help me

  HY,

  Translation by Google:

  Everything began to be replaced by an old mobile Blackberry Curve 9300 for a new 9300
  Initially, I connect my old laptop to perform a backup.
  I connect the new and restored with the old backup.
  And starting problems:
  Initially I have found all my applications, after a ride on this forum B and am active Blackberry option. I thought that I had on my old laptop...
  But I'm still all of the missing Blackberry universe.

  I connect my Blackberry Desktop, it tells me I can do an update from 5.0 to 1419 Pack Update pack 6.0 1879.

  But the problem and not the update bug.

  Following error message:

  An update to the Blackberry Desktop software component must be installed before proceeding. I'm okay then after seconds qqs:

  An error occurred during the update of your software
  The list of applications on your device is have been downloaded.

  However, I take things and I have zero reset my laptop with a factory reset.
  I past either directly through the laptop and the laptop tells me that there is no update available.
  So at the moment no update my software.

  Then I try to reopen a Blackberry ID session and still the problem:

  I know that my email user, I maintain the Blacberry ID confirmation email, but I forgot the password.
  I requested a new password, he asked me the secret question. I answer and it crashes with the following messages:

  You have reached the maximum number of authentication attempts with your credentials. For security reasons, this feature has been blocked for 15 minutes.
  or else
  You have reached the maximum number of authentication attempts with your credentials. For security reasons, this feature has been locked. If you have forgotten your password, use her you forgot your password feature to select another.

  What should I do?

  Please help me!

  Hello and welcome to the community!

  You have a lot of questions... so it is difficult to separate. I'll try both, I think I can identify:

  Please see this post "sticky" for useful information about your situation BBID:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-world/how-to-regain-access-to-your-BBID/TD-p/25467...

  I hope that this information will be useful to you.

  With respect to the update/reload of your operating system, the easiest way is on a PC (you can't do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones ARM11: Touchscreen firmware update failed

  Please I need urgent help.

  I have connected my 9520 Storm to my computer and blackberry desktop manager told me that I had an update. So I decided to update. During the update process, when he says to connect my camera to the JAVA virtual machine comes up with the following error.

  ARM11: Touchscreen firmware update failed

  Device error: 302

  Has no task: INPUT_SYS

  Files:

  Line: 0

  SP = 0X1784EAF0

  LR = 0X16119DD9

  PC-0X16118A90

  I tried to reinstall the operating system of all possible ways. From loader.exe, Office Manager, but I find myself coming back to this same error message.

  Please, I need emergency aid. Please...

  Hello SmoothRider,

  Thanks for the reply but I was able to get the ot to start work. I had the phone screen has changed, and immediately I put in the battery, that I was asked to reload the software I did and tadaaaa... It worked all fine again. I guess that the error had something to do with the material for the screen.

  Thank you

• BlackBerry Smartphones Please HELP, my 9860 is nuked...

  Hi everyone, after the upgrade 2 apps yesterday my app world must restart, everything was air normally, but... When you try restarting my bb to finish a constant in the screen start (where the bar appears) and about 20% load, reboot again.

  When I connect to my mac, a show of window that need repair, but when I click in the button repair, then show me a message which said «cannot repair your device blackberry.»  ' not found software for your blackberry device, please check again later.

  Please help me, I can't do anything...

  Thanks in advance

  Finally I did it.

  The fundamental problem is Blackbery Desktop Software for Mac, it is not 100% compatible with blackberry support cause can never fix my bb.

  Solution for me:

  1 - install windows with bootcamp (not VM, a lot of problems with the USB ports)

  2 - Download Device Software for 9860 and BDS... obiusly for victory.

  3. connect the devices "WITH BATTERY", very important.

  4 - click on "Update".

  5 take a chance for the BB server answer... and give you good news about your software.

  6. install and all you want to do for the recovery of your bb.

  Please, RIM, GIVE the SUPPORT of United States FOR THE MAC USERS... SUPPORT REAL.

  Thanks to all to try to help me. !

• BlackBerry smartphones, please help me! I want to cry already... :(

  my blackberry has frozen, it does not work, the keyboard does not work. It is not no matter what signal, I can't receive any more text messages and phone calls! He just spent 30 minutes ago. I delete a theme then reboot happens and now it doent work. I keep the battery and still nothing happens it's just open, but the keys does not work... Please help me! I don't know what to do already... Please!

  It's for good. I love my phone and it makes me really sad... Please help me... What do I do?

  Please try this, your device in Mode safe start:
  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877

  Now, to ensure a stock THAT RIM BlackBerry Theme is selected. and try to restart the device.

• BlackBerry smartphones please help me I can't live without my BB

  My BB Curve 8520 White Watch screen says App Error 523 and then at the bottom of this, there are highlighlighted Reset in black, by clicking on it, the phone restarts and do the same again. I removed the battery several times. Please help me

  Hey dubem747,

  Take a look at this help article to solve your App Error 523.

  "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

• BlackBerry Smartphones please help me with my BB Storm 2

  Hi fellow messengers,.

  I'm having a problem with my BB browser. My unit is BB Storm2 9550.  My browser does not work everytime I visit a particular site. He tells me that I am currently on a service plan that requires a WiFi connection. However, I am connected to Wifi. Wifi works really well. My friends are able to browse using the connection with their own phones. He also tells me that I am connected to Wifi, but my browser tells me that am not.  I only feel it now and its bothers me for two days. Ive tried another wifi spot, but then I always get the same problem.

  The strange thing is that whenever I'm

  in my FB app (via my social BB connection), and then I decided to press the option that says go to FB Mobile, there is no problem. I know what his FB mobile, it works only if you are connected to WIFI. And Yes, it worked for me. But, when I go to the browser and type the domain, www.google.com, it never worked...

  Please help me solve this problem.

  Thank you!

  Just checkin, OK?

  My dear sweet companions experts have been berating me for a long time wandering on several of my links... (Hellllooo... BIFOCALS?  )

  I have a 9550 Storm so please open your browser, press the menu key > options > cache operations and everything clear.

  Back to Homepage > main menu options > list your options of confutation of browser, even for General properties.

  If we cannot see an anomaly in software we can make (Advanced) WIFI diagnostics and diagnostic of Mobile phone network services,

  Thank you

  Bifocals

  KB13299 Use the tool of diagnosis Wi - Fi (advanced only)

  BlackBerry Storm2 Series - 5.0 - user - 292 Guide

  Your mobile network diagnostic

  Now your answer is here at the end, but you should really keep

  cleaning of ordinary memory, service books, etc.

  Have a great day!

  

  KB14394 When you try to access a web site on the BlackBerry smartphone, the following error message appears: "this is a Wi - Fi service. Please make sure that your device is equipped with an active WiFi connection and try again. »

• BlackBerry Smartphones please help app killed my phone

  I have a BB torch, I installed app world 'Reset Me' Center and right now, the phone will try just to starte again and again.  I did a soft rest like a hard.  Can someone help me please mke my phone working again?

  PLEASE HELP ME!

  You are able to reboot your device in SafeMode as shown in KB17877?

  I guess, because it is taken in a reboot cycle, when you connect to the desktop software it does not have a stable connection to reinstall your software?

  If this is the case, remove the battery and keep it off when you connect to the desktop software. You will get a pop up that the device cannot connect and there should be buttons retry, update and cancel. Select Update and you will then be able to reinstall the latest version of the device software.

  When the load progresses, you will see a step that says "waiting for initialization of the devices '. At this point, insert the battery and recharging must complete.

• BlackBerry Smartphones please help, 9700 won't turn on

  As I was talking on my relatively new Bold 9700, she is just completely dead! The battery is charged but the screen and everything happened to be just black. It will not turn on. I removed the battery and put it back in and the only response that she led red coming for a few minutes then detach.

  Any suggestions please?

  Hi and welcome to the Forums!

  See this KB to see if any of the symptoms match yours:

  • KB18223 Behavior of the charge BlackBerry smartphone

  If the battery discharged spontaneously, that would actually cause for alarm. If your symptoms match something, then likely recommendation is to reload for a while (at least 2 hours, IMO) and then see if your BB is back to normal. If the behavior persists, consult a warranty evaluation.

  Good luck and let us know!

• BlackBerry smartphones please help W / BB 9650 "BOLD"

  Please help: I've had many BlackBerry & now I have the BlackBerry 9650 "BOLD" had problems with the phone for a month due to having to 'RECONNECT' before making a phone call, internet or SMS anybody going... Well I called my cell provider (Verizon) & got a hold of BlackBerry support, explains the problem with my BlackBerry & they told me there are two things which will be stop this problem "ONE" has been to make a master re - set 'SECOND' send new phone & I chose get the new phone & while you wait for a new phone I backed up everything on the desktop of Verizon Backupassistant & BlackBerry so I wish all expect Download new phone of everything 'BUT' password keeper (all passwords) & BlackBerry Messenger (Contacts) didn't get downloaded with the new phone... Is it possible to 'Recover' Keeper password and passwords & BlackBerry Messenger & Contacts 'Desk Top' Please help.

  Thank you

  stephensaz { BB PIN}

  EDIT: Personal information such as PIN for your safety are prohibited. Please see the guidelines of the user   under article ""be sure to." "

  Hello Stephensaz,

  Your old BlackBerry device has been activated on a BlackBerry Enterprise Server?

• BlackBerry Smartphones Please help - I can't hear anything...

  Dropped the phone, which is normally fine.  Now I can't hear anything and it is not a sound when a text arrives - but people can hear me when I call.

  I've heard that I can reinstall the software to see if it works?  How to do this, or other ideas?

  Thank you for your help.  I miss my phone!

  Hello

  The following help to reload the software, but if its broken internally, it will not provide the solution.

  What I was doing to completely wipe my BB. I wrote this before and it printed.

  If your device does not work, perform a backup now if you have not already done save the file to a place and a name that you can easily locate it on computer.

  I then uninstalled DTM and then deleted all the other references to BB/Rim in Windows Explorer, thus eliminating the operating system for the BB to the computer in order to ensure that the version I want to reinstall a new version uploaded.

  Get the latest Desk Top software DTS)
  http://us.BlackBerry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&CP=OTC-DSKTPSW

  and install it on the computer.

  Get the latest version of the operating system

  http://us.BlackBerry.com/support/downloads/download_sites.jsp

  and save it on computer.

  If the PC does not recognize the BB, you connect via the USB cable. Then remove the battery from the BB.
  With the battery pulled, connect the BlackBerry to the USB connector, and as SOON as you see USB - PIN: UNKNOWN, click Next. You must be quick. From there, you can put the battery in (make sure that you install the battery or else when completed the update of the OS and the device disconnects from the computer to restart, it will lose the power supplied by the USB connection and you will get an error and have to start all over again!).

  If you don't get it right the first time, try again (debrancher unplug the USB, remove battery, connect and click next while USB - PIN: unknown shows). You must be quick and the timing is key, so it may take you three or four attempts.

  To erase all data on your BlackBerry device, follow these steps.

  (1) download JL_Cmder http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html

  (2) install JL_Cmder to the computer.

  (3) double check you have already saved the BB. If you DO NOT, you will lose all data.

  (4) make sure that DTS is closed and plug in the BB to the computer via USB

  (5) to reach the JL_Cmder on your computer and double-click it to start. Now, it may take a few tries to connect, so persevering until he does.

  (6) on the first screen, press a key to continue.

  (7) now, if your device uses a password, enter it now. If not, press "N".

  8) press 4 to start CLEANING

  (9) press on 'Y' to continue

  (10) now type "blackberry" to continue

  (11) on the BB, you see a white screen with an error "507". Don't worry, that's what you want! You are now ready to install the operating system.

  Launch the new Desk Top software on the computer

  (1) on the homescreen of the BlackBerry® Desktop Software, click Device > update my device.

  (2) click on view the other Versions. Click the version of the new OS you previously downloaded.

  (3) click on install. The DTM will install the OS and then provide you with a list of applications to install. If you have had problems with an application, do not install it.

  Do not disconnect the device until the whole process is finished and restarted the device.

  After 10 minutes, restart again by removing the battery slot while tension and leave for a few minutes.

  Leave it again for 10 minutes. You should now have a fully functional BB!

• BlackBerry Smartphones please help with audio activation combined

  Hi evryone I use a torch balackberry 9810 and the problem is when I make and receive calls, I don't hear the person at the other end. I tried to pull batery but his does not work please help?

  AND you don't know that your the earphone volume is turned up... so on a callus of phone through the earpiece, press on the SIDE of the case volume key...

  If so, still no sound, you need to take it back to the seller for repair or Exchange.

  Good luck.

• BlackBerry smartphones please help me please anyone!

  I am so * beep * ing tired of this browser of BB 8520 curve sound so so slow I feel tired, it takes at least 3 minutes to load a page entirely! Please help I use the browser as opera mini its super fast! Why this browser is so slow! So tired with it!

  It is a forum for developers.
  Try to move from 2G to 3G or better, change your phone at z10 or q10