BlackBerry smartphones, remove the "BOLD" Sprint 9650 identifiers

I have an old 9650 "BOLD" that was initially linked to the Sprint network.  I ordered a new SIM from Mobal international SIM card and now my 9650 has successfully used two local GSM providers (AT & T and T-Mobile) and managed to make phone calls.

When the phone starts up, it always says Sprint and shows my old sprint phone number which is not the same as the number assigned to my new SIM card.  Is there a way to remove this information and or wipe clear my BB to his "original non-Sprint State.

Thank you

Hello and welcome to the community!

This initial carrier 'splash screen' is hard coded and cannot be changed. When the devices are manufactured, they are made for a specific carrier... and some of these companies have deals where this start screen is included. But it doesn't mean anything... If your device is carrier/MEP unlocked, then the splash screen shows just what the VendorID of the device (which is initially made for carrier). Unlocked is unlocked, regardless of the start screen (but you cannot change the home screen... it is permanent).

In regards to displayed phone number, see:

It might be that Sprint and/or from your current provider or do something on their networks... but you would need to enquire with them. Move a CDMA device to a non-CDMA service can be difficult, with many of the latent unexpected results (like this one). You can also find other useful KBs on point... you need to search for more.

Good luck!

Tags: BlackBerry Smartphones

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