BlackBerry Smartphones showing new SMS when there is not?

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• BlackBerry Smartphones active new SIM - now phone SOS only

  Hi all. Have a little problem. I had to go back to an old 9700 When my current iPhone broke. I needed a new card SIM from the iPhone using a different card. When I called Rogers to activate the SIM everything was fine for about a minute. I received texts that were pending since Sunday when my iPhone broke. I had full bars etc. Once a minute, he went to SOS only. While I was on the phone with Rogers Tech Support I have reset and removed the battery and SIM and all the things they wanted me to. Everything looks good on their system, he said that the problem must be with the device.

  A bit on the device:

  Originally with Mobilicity in 2009. Opened and used with the wind. My father then used with Rogers and Fido. Since Sunday, when my phone broke, I used SIM card of my brother-in-law (he just swung at Rogers to the wind, but his plan has always been paid until the end of September) and the BB worked very well. If it worked correctly with a Rogers SIM.

  Now, I get the same problem with my brother-brother SIM. SOS only. No connection. What happened when active Rogers SIM card must have done something to the camera itself because now it does not connect to any of them. That both SIMs work as I have tested both in my wife's phone.

  The guy on the Support of Rogers suggested that perhaps the closed phone itself - but when I enter the settings advanced for the SIM card that everything is disabled in customization... so it appears not to be locked.

  He said that I should try to reinstall the OS, but that it will block the phone and I need to unlocked again.

  Is there anything else it could be? Will reinstall the OS relock the phone? Any other suggestions?

  Thank you very much!

  Hello

  jvnanu wrote:

  The guy on the Support of Rogers suggested that perhaps the closed phone itself - but when I enter the settings advanced for the SIM card that everything is disabled in customization... so it appears not to be locked.

  He said that I should try to reinstall the OS, but that it will block the phone and I need to unlocked again.

  Is there anything else it could be? Will reinstall the OS relock the phone? Any other suggestions?

  First this... avoid this tech Rogers like the plague. He has no idea what he's talking about. All what he told you is simply not possible. Once MEP unlocked, a BB device can blocked at the factory. Nothing of what you have done or the facilities of any OS can relock a BB.

  I'd rather a complete security on the Device Wipe:

  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe

  Otherwise, a ResetToFactory WIPE:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  After each one, put it in the SIM card and switch on the device, and then make sure that the voice is through Rogers. Only then start to worry about getting all the data to work (if you subscribe BIS, in other words).

  If you want to get off the OS Reload path, then the easiest way is, on a PC (you can not do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below. (not applicable in your situation)

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Problem blackBerry Smartphone email and SMS

  Hello

  I just got a Blackberry Pearl. I have it configured to receive my email. Now, there's an icon of e-mail and all the email go. BUT it also started to go in the folder is the repository for SMS text messages. If someone told me to go to the General options, select SMS and email inboxes and choose separate.  I did, but the net result that the SMS folder displays only my email and the email folder also shows my email.

  The only way to access my SMS Inbox is to select options menu, select display folder, and then select Inbox SMS which is a bit heavy.

  How can I fix that so my emails go to my e-mail folder and the SMS go to my SMS folder?

  Also is there a way to prevent the Blackberry to notify all my time, I get a new email. I'm fine with notification when I get a new SMS?

  Thank you

  Sandip

  Nope. The 'message' icon is not the icon of your text. When you hover over the icon text he say 'SMS and MMS' If you are some e-mail and sms are set to separate and you did battery pull start looking. The icon can found in your application folder according to your theme. Check everywhere. Also, click on the menu and select Show all if it is present. And only look look look. Let me know if you find it or not.

• BlackBerry smartphone Message new reset icon - stuck on 6 messages

  I've lived all my boxes in and used short cut 'u' to search for unread messages.  There are not.  My new alert message icon on the main screen just left of time will not return to zero.  It will go no lower than 6.  However, when new messages arrive the counter increases by 6 to reflect new messages.  When I check all the new messages icon again message will go as low as 6 unread messages.   Any thoughts on how to correct?  Thank you!!

  Tips to clear the message unread... try them in the order.

  If you have a new icon rogue Message on your home screen, or a negative number (-1), one of these solutions could erase or reset:

  Try these options:
  * Hard Reset BlackBerry now ALT CAP (right Shift key) and DEL (or with the BlackBerry power, remove the battery and reinsert the battery)
  Messages > saved Messages
  Messages > view folders, check each folder (calls, SMS and MMS, and boxes, saved missed boxes, browser, phone logs etc.)
  * Scroll at the top of the folder, on the title menu, click or tap to MARK PRIOR OPEN date
  Change your theme and see if it persists and return to your desired theme. (Options > theme > select.)
  * Clean and reload your OS.

• BlackBerry smartphones into new device with Blackberry ID, what happens if I send Messages using my old camera (, who were not fired yet) BBM with WiFi only?

  Hello. Greetings. I have a question that is quite tricky and can not understand of I'vedone research on the internet with different keywords. So here's my situation:

  0. my old phone is Blackberry Bold 9780. Last OS I use is Blackberry 7.0 I think (already have Wi - Fi free call)

  1. I bought a new phone, Sony Xperia Z1. I opened the BBM on it. Then I entered Blackberry ID , I've used previously.

  2. after entering my Blackberry ID, I got transferred all BBM stuff in my Xperia Z1, including the contacts and groups that I have in my Bold 9780.

  3. I just tested for send messages in my Xperia Z1 BBM contact list and ask which showed my PIN. He said that only displayed a new (7xxxxxx), instead of my old one (2xxxxxx).

  4. Meanwhile, since I bought Xperia Z1, I have kept my old phone Bold 9780 without wiping or same nothing change and just leave it as its last condition without SIM card (it says "Insert SIM card"). Since I never used data connections , I still have my old BBM chats and contacts in there.

  5. my 5 year old son accidentally use my Bold 9780 of BBM and sent a lot of messages in people in contacts of the Bold 9780 BBM, although he did not use the SIM card. And Yes, the messages he sent chat appears with the icon of the clock (pending to be delivered). But I really hope that the messages will not be sent because the words are not necessary to read.

  Question (s):

  * What happens if I turn on my Wi - Fi connection for my Bold 9780?

  * Will be messages sent from my Bold 9780?

  * Should I just immediately remove contacts on BBM to my Bold 9780? (because I know all the messages I've sent to people will be deleted as well if I delete their contact, and it works)

  * ... And last confusion is, if I have to delete my Bold 9780 BBM contacts, should I remove my Z1 xperia as well since I use the same Blackberry ID to avoid messages sent in other?

   

  Really need the help. Thanks for your time.

  Best regards
  

  brown11
  

  :-)

  Hi Brown

  Welcome to the community

  -nothing will happen if you turn on wifi. You can able to browse the internet, but you will not be able to use BlackBerry data services.
  -No, the messages will not be delivered as there is no sim card and your BBM contacts were automatically transferred to the mobile network to your new phone.
  -no need. It not there no more account BBM in your old. You're good, no worries.

  We hope this helps. Good luck.

• BlackBerry Smartphones eception exception error when entering the "Messages".

  I have a client who uses a Blackberry World Edition (8830) and when it tries to go in Messages (by clicking on the Messages icon) it gets this error message all the time: uncaught Exception: java.lang.null.pointer

  I tried 2 types of resets, alt + Cap + del and tried to remove the battery when the BB is running and the same thing, I did a hard reset, that is wiping the BB and customer has left me a message this morning that he always gets the same error message.

  My BES Console (synchronize us with Domino servers on a Lotus Notes platform), I see that he has the

  version of the 3.0.0.81 platform

  The BlackBerry version: 4.2.2.196

  His blackberry had a Bell Mobility service.

  At present, the only other thing I can think of is to download the operating system and reload it on the BB using Desktop Manager.

  Can someone help me with this please.  I appreciate all the help.

  Robert Goupil

  BES administrator

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  Hello

  Your troubleshooting actions have been directly on the money, I see.

  HRT is the host Routing Tables. It's entries sent by the carrier.

  When you highlight the entry above and you click on register now, he recorded with the wireless network. Update the details of the device on the relay of the rim and down icons specific carrier or applicants

  I think that the problem existed in an application corrupted on the smartphone users, by recording the phone, the application

  has been refreshed. It's the first time I've seen this particular exception message solved without device

  reload. (Just for reference I read messages 133150).

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

• BlackBerry smartphones with new "BOLD" - desperate Please HELP restore historical Email with BES

  Hi all

  This is my first post. I'd appreciate any help that anyone can provide. I use a BB 8800 GSM for 2 years and was just delivered a new BB Bold 9000 GSM. I use it mainly to work with our email of the company, as well as for the address book and shared agendas. My company uses Exchange 2003 and Blackberry Enterprise Server, which I can only guess is 4.0 or 4.1. I am

  As I said, I use the BB for work and like having my available historical email because I often need to find old emails when not in the office. I saved the 8800 using the SW Desktop Manager v4.6. I also did a switching device using the DM software, while both devices were connected to my laptop via USB. He successfully restored data on the "BOLD". However on the "BOLD" I can't send or receive e-mails with my work email. I can make calls, send text, browse the web, send email from my Yahoo account which is also configured with the BB.

  I also connected to Blackberry Internet service page and updated my device on the wireless network and updated the maintenance book. This helped my account Yahoo work on the BB. However, I am still without corporate e-mail.

  My question is do I have my BES administrator to make a change on the BES? He needs to make an enterprise activation? If Yes is there a way to make the EA and always keep my historical data via Desktop Manager backup & restore process?

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  Thanks in advance!

  You connect the BlackBerry to your work PC when you have used the device switch Wizard? If so you are invited to implement using PIN code (in bold) of the new device, and then generate a new encryption key? If yes then which should have completed the activation process to activate the "BOLD".

  If this does not happen your IT Department can issue you a new password to activate. After they do that you just have to go into Options | Advanced options | Enterprise activation and enter your corporate email address and the password, they give you, click your menu button, then choose activate. This will activate the "BOLD" to receive your business data.

• Tyring blackBerry Smartphones to send SMS, contact does not appear, but it appears on the list of contacts

  got my blackberry a few weeks ago.  He stopped sounds then the put verizon people how far it goes off every night for 5 minutes.  so far no problem. but a few days before, when I send a new SMS, I press the letter of my name of contact and he tells me that he has no contacts that begin w this letter.  It works on some and not on others.  I turned my phone off, took out the battery for a minute and he turned his back.  the same problem.  Anyone know what I do wrong?

  also. If I took out the battery, my settings will be the same or some will automatically return to a default setting? Thanks in advance!

  Try this as a troubleshooting effort.

  Opens its contact > Edit > enter its name IN the last name field.

  Now, back to compose SMS....   and press the first letter of his first name. It work?

  You have the 800 number for Lolly entered the 'mobile number' field of his record?

• BlackBerry Smartphones BBM for SMS

  Hi all

  Is it possible to use BBM to send and receive SMS? Instead of using messeger app, can I get my text messages on BBM? Like the iphone, imessage and text message comes in one place.

  Can we do with BBM in private?

  I would like to know if anyone has a solution...

  Thank you

  Naeempriv wrote:

  Hi all

  Is it possible to use BBM to send and receive SMS? Instead of using messeger app, can I get my text messages on BBM? Like the iphone, imessage and text message comes in one place.

  Can we do with BBM in private?

  I would like to know if anyone has a solution...

  Thank you

  Hello

  No, unfortunately BBM cannot be used to send or receive SMS text messages.

  Although they can perform in the same way (in general), these are two different e-mail applications. SMS is provided by the cellular network as part of a plan to "Talk and text" when activating a cell phone... which means that you can text to mobile phone of someone without having to buy a data plan. However, if the texts are sent to international mobile numbers, there is usually a load for her.

  BBM on the other hand, you need a data plan to use the service. The advantage is it is much safer than a SMS and there is no additional charge to send a BBM from across the world.

• Synchronization of blackBerry Smartphones a new combined

  I just got a replacement for my insurance unit.

  I backed up my old camera until I sent off the coast.

  Anyone know how I can retrieve my contacts and synchronize all my old data to the new? I tried to swap the devices, but she asked to connect the old phone, which I did of course not...

  Hello and welcome to the community!

  Yes, the device switch Wizard has two devices so that he can have an up-to-date backup. But, if you have a recent backup, then the previous BB shouldn't be necessary. See this KB:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

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• Email to blackBerry Smartphones stopping at BB when I'm at my desk

  Just got a curve a couple of weeks.  I spend much more time at my desk than away from him.  There is no need for my BB to receive e-mails while I'm in my office.  Yet no one at the Sprint store could tell me how to leave the BB on phone calls, but stop email received by it.  I figured out how I could do by using a FILTER on sprint.blackberry.com.  BUT, if I forgot to remove the filter when I leave the office, I can't access the section sprint.blackberry.com of the BB filter.  They say same you cannot change a filter from the browser on the device.  Why?  Beats me.

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  Hi and welcome to the forums!

  I am sorry to say that there is not an option for this on the Blackberry.

  The use of filters is your best bet.

  Thank you

  Bifocals

• BlackBerry smartphone App World error when you try to upgrade WhatsApp Messenger

  Hello

  in my world, whatsApp Messenger said its installation and an upgrade is available.  24 MB are free it shows.

  When I hit level of 2.0.1826.424 to 2.1.1955.124, I get an error:

  "WhatsApp Messenger is not available for download on the App World".

  What does this error mean?

  I downloaded this app a few weeks ago, using appworld & paypal has been used.  It works fine...

  Why can't be upgraded?

  I have contaced WhatsApp support, and they said that its an AppWorld / number of PayPal.

  I appreciate your help!

  Hi, I had this problem with two different of the PPA where an upgrade is available. The support staff of one of the developers came back with this solution that worked on both.

  (1) open App world and in the menu go to my world. The application with the update should appear there.

  (2) from this screen, open again the menu and go to the connection.

  (3) you must login to Paypal using the email and password you created the account.

  (4) you can proceed with the upgrade of any application that must.

  Good luck, but like I said it worked perfectly for two of my friends.

• Doesn´t blackBerry Smartphones ring my BB when they call me

  The sound works perfectly, because I can listen to music I ve transferred to the BB. But for a few hours, my blackberry doesn´t make sounds when people are trying to reach me (sms or phone calls), even if it vibrates.
  I ve checked the parameters (Normal) profile, and all the sounds are in volume 5, when I try the button 'experience' on the profile settings I can´t listen to anything.

  Any ideas?

  Thank you guys

  With the BlackBerry device under voltage, remove the battery for a minute, and then reinsert the battery to restart.

  Now have a friend calls you and test it.