BlackBerry Smartphones strange BIS connection behavior... how to add new account?

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• BlackBerry smartphone Email folders do not appear for each new account - available only generic messages folder

  I would like to know if it is possible to obtain new accounts I created to appear in a single folder for each account.

  With my first Blackberry Curve (new) work I managed to set up my personal account via the Web of BIS site and it automatically created a unique record for this account. I attended the Canada on the Rogers network.

  My new job, I have been give a BB used by a previous employee. I've set up two other accounts using the BIS Web site, rather than the BB, and this time no new files have been created. My email all comes in the main folder of Messages. I use a Verizon BB this time.

  
  

  Note, I tried to add another account via the BB Setup Wizard and when I chose to set up a new account I get the message: "Browser is disabled by the it strategy" - I guess that's my company policy not BB and Verizon. However, I was able to set up other accounts via the site of the BIS...

  Thanks for any help you can provide.

  BW

  As JSanders is offline, I'll jump in.

  All this information, I infer that your BB does not get purified of is political when gave you. And the it policy does things that prevent you to do as you wish (including possibly hide e-mail icons). If, as you say, you won't be on their BES, then I suggest go back you to these admins and let them clean the BB correctly to remove the it strategy. Then, you will want to clean totally and completely from the beginning.

  Good luck and let us know!

• How to add new fields of contacts and accounts?

  How to add new fields of contacts and accounts?

  You can use 'Fields' and 'View '.

• BlackBerry Smartphones strange question need help ASAP!

  I have a strange problem with my Blackberry "BOLD" 4 9900, sometimes when I receive or make a call, the phone is connected and I don't get 2 hear the person at the other end, and vice versa, the only solution for this is hard reboot the phone that is like taking the battery and have it pop back in and then things works very well and it's soething that happens daily is there a way to diferrent without restarting the phone and why it happens instead of 1 m, also I got the replacement of the device like the previous, it was cut and after investigation of blackberry, they gave me a new device. The version of the OS in the mine is 7.1.0.746 (2108), I was invited by the service 7.1 bundle downgrade and backup center 1646, which I am not ready to do what it takes forever and I have to reinstall all the software back and set up e-mail. What would you suggest?

  Also the latest BBM version which is 7.0.1.23 is installed, my phone that has WiFi but unlike previous versions where they had a backup and restore under backup management option that is no longer there, there at - it a way to get that back, I had uninstalled and reinstalled BBM but still does not work and the desktop software is not save BBM groups or pins?

  Bold_4_9900 wrote:
  Well thank you for the steps of IMRT I'll take an impression outside until I do it just to be double sure and I installed restart me that works well but has 2 questions in my mind. Why my phone should behave mumb silent n when I get a phone call or have to do one and the is to run return is of restarting it.

  This happens usually when application runs in the background, or because of any unknown third-party application installed within our system, or due to lack of memory. Reboot to shoot some time A battery is enough to solve this problem. If press and hold the Menu for a few seconds, it will appear a screen that will display all the programs running in the background, usually five will always be there (host, BBM, Message, phone, browser) you can always check if any other applications. are running in the background, if they then close them properly.

  We should always try to close Applications correctly - avoid using key end to close the applications because it just minimizes the application and let it run in the background. Instead, press the Menu key, select close or Exit to exit the application. Do not leave your browser open on a page of Web active when not in use. If programs are running in the background, that this will lead to problems that you are experiencing now. Please take a look at this Article, I don't know that it will help you overcome your problems:

  KB14320 : How to maximize the battery life and available memory on the BlackBerry smartphone.

   

  Bold_4_9900 wrote:
  Also, you mentioned the OS upgrade to make the site of Vodafone UK as it approves Indian have not come out, I hope it's a generic file and has nothing to do with zonal or regional my phone settings.

  There is no generic OS! The link I gave you is an official OS from Vodafone UK, install it without any hesitation he will not affect your device 

  Let me know if you have any questions.

• BlackBerry Smartphones Bluetooth/s connection problem.

  BlackBerry 8220 Pearl flip on network Orange:

  Everytime I try and you receive a file it just won't let me. The green check mark and I wonder a passcode for both devices. Even when password entered it just says 'fail' (or something like that) so I did not wrong password what is the likely problem or the fix for this please?

  If I had the wrong password for my 8220 a) which is the default provided with the phone and b) how I could change me if I don't know that I'd put it please?

  Another strange thing is if people try to send me Bluetooth transfers and I'll connect my phone doesn't send them my contact list, it's very frustrating, any ideas please? I'm getting a little tired by telephone with this problem and if I can't fix them I'll take another brand of phone when my contract is up, anyone else facing things daft spoiul another nice phone?

  All grateuflly even received help, thanks in advance.

  Hi and welcome to the Forums!

  See this KB:

  • KB05409 Transfer a file using Bluetooth technology between two BlackBerry smartphones

  Replace the instructions appropriate for your other device instead of the transmitter unit KB section in the KB. Do not jump 'BT help to receive' step on the BB receiver... nothing will transfer if you do.

  Good luck and let us know!

• BlackBerry Smartphones can not connect with BlackBerry servewr

  Today, for the first time, my Curve 9300 unable to connect with the e-mail server. I do not receive my mails and can not delete and enter setup new email accounts.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry smartphones can not CONNECT to THE SERVER

  Hello need help. My Blackberry Curve 8520 (OS 5.0.0.1036) does not connect to the server. It shows my network (Vodafone) and gets a strong signal; makes and receives calls; connect wifi; but it is also completely static. After the first Setup email screen I get: your device has a connection to the server problm.  (I think it means the Blackberry server?)  So I can not connect any email.  Very well in my other near-identical Curve 8520 Sim Card work.  How can I do please?  Y at - it a reset or software update is complete I can undertake? Thank you, Michael

  I can help you with the it policy... lack of procedure for access to the BES server, this (and only this) cleanse a BB to an it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  If you do a backup/restore, don't do this basically... rather, backup/restore only the databases specific you need (for example, calendar, contacts, messages, etc.) and more precisely to avoid data bases having something to with COMPUTER policy, business, etc.. If you restore those, the it policy will be conscientiously restored to the device, and you will be right where you are now.

  As for a BES Server trying to reach out... There is nothing that I can offer you. Your best bet is to talk to your provider and make sure you have no BES-level service enabled on your account of them. Who should (note 'should'... is there no guarantees) prevent a BES server to reach out and the reactivation of your device.

  Good luck!

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry Smartphones only restore BBM contacts - how?

  Hello

  How can I restore ONLY my BBM contacts using the desktop software?  I looked through the choice of data but none like the right. I have a Torch 9800 and I use the latest office software. (6.0 bundle 1907)

  I use my BB especially for work it is setup with connection of mail company so last week when I had problems they have wiped my BB and now my email and business contacts sync works well again but I lost all my BBM contacts.

  In the restore office option, I use the "select parameters and device data" to select data to restore, but I cannot easily determine what type of data I should be restore so I didn't wipe my e-mail contacts existing or other parameters. Given that I had about 60 BBM contacts fields that show a counter that is close (and therefore looks promising) to the correct quantity are: Messages, folders, store of Trusted keys, stored key pocket, and recent contacts.

  Any help or thoughts are appreciated.

  Gary

  Hello

  gevgar wrote:

  and I'm using the latest office software. (6.0 bundle 1907)

  No, you're not... the latest version is 6.1.0 Bundle 34...

  • http://us.BlackBerry.com/apps-software/desktop/

  See this KB for a list of all databases on the BB:

  • KB03974 List of all databases on the BlackBerry smartphone

  The appropriate injector is there. It's a shame you didn't otherwise save your BBM contacts... BBM itself offers the possibility to make a backup of contacts... I've always found that more useful than the ability to backup/restore of desktop software.

  • KB20554 How to back up and restore the BlackBerry Messenger contacts list

  Good luck!

• BlackBerry Smartphones smooth BIS transfer between networks/carriers (Sprint to T-Mobile)

  I have currently my 3rd device type (5th overall), a WE 8830 with Sprint PCS.  I love the unit but I hate Sprint.  My contract is up and my 8830 went permanently it is first a little over 2 years, this is my chance to upgrade!

  I found what I want with T-Mobile, but it will be the second time I changed networks in 6 years and I'm afraid of what happened last time happen again.  When I changed from Nextel to Sprint (7100i to 8830) I had problems with the BIS don't and WHEEL operation actually freeze the account when we attempted to emigrate.  How can I avoid this when I change to the new 8900, I am about to order?  I know how Sprint Nextel treated my question in the first place (by putting me on hold for 30-45 minutes whenever I called for almost a week), is there a way I can avoid this and see little or no interruption of service?

  Thank you!

  1. There will be a transfer of BIS accounts. You will get a new one with TMo. New device, new account, etc. When your BlackBerry data Plan has been activated, just connect and set up your e-mail on BIS accounts.

  2. all carriers have their good and bad days. I stayed with TMo waiting 30-45 minutes, too. Join the crowd

  Good luck, you will enjoy the many 8900, good camera!

• BlackBerry Smartphones current users connection configure Email

  Just got a new Blackberry Curve 3 G today through Sprint.  Sprint transferred my contacts - very well.

  When I went to set up my email, it says: "existing users - if you want to access your e-mail settings or you have changed your device, connection."

  I don't know what the username and password is that I never put in place on this phone before.

  Sprint tells me that it is a matter of Blackberry.

  How can I get my user name and reset my password, or

  Reset my username and password?

  R3N01R wrote:

  Yes they set up the contacts from my old blackberry.

  How can I configure the new BIS account?

  If you have an existing account to BlackBerry, then you are an existing user

  You have a login and a password for this account. If you don't have that, call Sprint customer service and tell them that you need to reset this account and have this new device THAT PIN/IMEI associated with the account.

  If nothing else, Sprint must delete the old folders BIS account and add the new, voila, a new account.

• 3/10/11: Vista update story reported that an update to the Blackberry smartphone failed to install. How can I get this update or at least know why it has not installed?

  Here are the associated error message.

  Research in Motion - other hardware - BlackBerry Smartphone

  Installation date: 10/04/2011 03:00

  Installation status: failed

  Error details: Code 800F020B

  Update type: recommended

  Research in Motion, another update of the software of hardware released in April 2008

  More information:

  http://winqual.Microsoft.com/support/?DriverID=20165724

  Help and Support:

  http://support.Microsoft.com/select/?target=hub

  Hello

  If Windows Update error 800f020b while trying to install updates, an update that you are trying to install applies to a device that is not connected to the computer. Make sure all your devices are connected and turned on, and then try to install updates again.

  Refer to this article for more information:
  http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-Update-error-800f020b

  Kind regards
  Afzal Taher
  Microsoft technical support engineer

• BlackBerry smartphones can not connect to internet via wifi

  Hello

  Can someone help me why I can't connect to the internet using the wifi connection? Prior to that, I can use my internet via wifi with no problems. Should I reformat my device?

  Sorry for the late reply. Please check this article and let me know if this can help.

  "Unable to connect to the Internet, please try again later" is displayed on the BlackBerry smartphone

  Ron

• Password blackBerry Smartphones Forget bb id and how to save all contacts

  Hi all

  I forgot my password id bb and the issue of their safety. My id from bb using my yahoo account. I read all the forum and they said should create a new ID OK I'll do it.

  My question is:
  How to save all contacts? I have contact 1100 on my device. Which is 900 save via yahoo 200 contact or save through gmail. I looked on my yahoo contact only 300 contact was sync with my yahoo mail. I have try the backup via Desktop Manager, but only 200 contact that sync with my gmail had arrived at my computer and has no contact to yahoo. What should I do?

  Thank you

  Hello and welcome to the community!

  For backup of your contacts from your Yahoo account, you will need to disable wireless synchronization.

  Go to contacts > Tap on the BlackBerry key menu > options > look for the e-mail account > tap on it, you will see the wireless sync if it is on you will see a control on the right uncheck it > click on the BlackBerry Menu button to memorize.

  Then try to fill, save, & include backup - capacity storage media, before to set up your unit to the factory to add your new BlackBerry ID, wen you create your new BBID with a different e-mail account, you will need to go this account email & confirmed your email with the password of the BBID this wen so that you try to reset in the future he won't ask answer you the question of safety.

  Step 1. How to back up and restore data from smartphone BlackBerry using BlackBerry Desktop Software
  http://www.BlackBerry.com/BTSC/KB13428

  Step 2. How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  http://www.BlackBerry.com/BTSC/KB31291

  Step 3. How to create a BlackBerry ID
  http://www.BlackBerry.com/BTSC/KB24062

  Step 4. How to confirm a BlackBerry ID account
  http://www.BlackBerry.com/BTSC/KB34137

  Before you create a new BBID with a new e-mail test by removing the current BBID account it is required to use this e-mail even to create the BBID.
  How to reset the BlackBerry ID account used with BlackBerry and BlackBerry smartphones
  http://www.BlackBerry.com/BTSC/KB36188

  If it helped you, click on like
  If my answer helped you, please click "Options" next to my post and mark it as resolved. By clicking the "thumbs up" icon near the bottom of my answer would be appreciated also.

  Good luck and let us know!

• BlackBerry smartphones can not connect to Internet / locked message screen

  Hello!!

   

  I have 2 questions that I hope someone can answer.
  

   

  #1), I have a unlocked new Curve 9300 OS5, checked with my cell phone provider to make sure that everything was compatible before I bought it. My cell phone operator's cellular consumption and their internet settings etc is the same as AT & T, but I am not able to connect to the internet. The phone I bought was a phone that has been configured for use with AT & T. My operator tells me that Blackberry phones are the only phones that they were not able to get to connect to the internet, all other phones that they have had no problem with, nice huh?  I do not understand why Blackberry phones, even those which is suitable for AT & T does not connect to the internet via cellular consumption, even using the same codes, or what you like AT & T, or so I thought. Someone, can someone help me to understand this or put me in touch with someone who can, I think Blackberry would learn this so that the problem can be solved, I know several people who would have liked to have bought Blackberry phones, but decided to not not having heard about my situation.
  

   

  Locked screen message #2). I watched the video and followed the direction, made several times to ensure that I was not missing anything and I still can't display locked message to change the message resolved to plant in my message. Any thoughts on this problem?
  

   

  Thanking all in advance for your time and your help.
  

   

  Heidi
  

  #1) to connect to the Internet with a BlackBerry, you need to have a BlackBerry plan data. Without this, you will get no data service, apart from a few wifi on a BlackBerry Smartphone services.

  (#2) you are sure that the device is 'new '? That the message is displayed on the lock screen?