BlackBerry smartphones stuck in the Middle when I try to update my device

Hello

I have blackberry bold 9790 my software bundle 7.0 2254 I was trying to update 7.1.0.2039

so when the unit start back up it stuck in the middle and now I can't use my blackberry or make calls

Please advice what should I do?

However, I tried to remove the battary and put it again but its also show that

Hi abucci1990

Do you have a previous backup of your device, because to recover your device from this current situation you lose data within your device, try the steps to recover your device from this current situation:

(Credit JSanders)

There are two methods for recovering for you to try:

One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

Tags: BlackBerry Smartphones

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