BlackBerry Smartphones to delete an email address of a mapping between a Blackberry device

HI - hope someone can help

We had a member of the labor force leave our company who has used his personal blackberry to receive emails from work on his handset. Even if he has left to join a competitor that it continues to receive our emails to sales.

We know the email address (this is our address general sales)- but we do not know its PIN BB code

Is there a way we can ask RIM to list the devices that access the e-mail account on a BB device and then ask a removal device?

Kind regards

Pritesh

Hello and welcome to the community!

If this email account has been integrated into its BB via your company BES, your admins BES need simply to remove it from the BES console.

If this email account has been integrated through BIS, then the thing safest to do would be the same thing that everyone should do every time that happens the turnover - change all passwords on the systems to which the former employee had access. Yes, this means that all users access this email account must reconfigure their interfaces, but given this symptom, there may be others who also have access to it? It is likely (IMHO) time for an audit and a reauthorization of only those users who need access.

I don't think that RIM may even find the information you are looking for... Well, not just at least... would probably someone to do a little digging around to find it. Even if they consented to it, I'd bet that you would pay very very heavy for them to do. As this isn't anything within 'normal' support, I think your only option even ask about this is via paid incident support, which costs a tax just BTW even ask the question. But if you do not want to study, you can check it out here:

Good luck!

Tags: BlackBerry Smartphones

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