BlackBerry Smartphones top dropdown bar disappeared after update restart.

I updated my Blackberry apps and when she lacked rebotted the menu bar. I tried to restart it, but as you can see below, it does not work.

Any help welcome and thanks in advance

Hello and welcome to the community!

I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

If the behavior continues, then you watch remove specific 3rd party apps, likely those who have been updated.

If the behavior persists, so actually you may need to perform device WIPE, a recharge of the BONE, or a clean CLOTH and recharge, as well as investigating the use of different OS packages.

Good luck and let us know!

Tags: BlackBerry Smartphones

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