BlackBerry Smartphones unable to find addresses

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• BlackBerry Z10 unable to find contacts in the Contact application

  Hello

  I have been using BlackBerry Z10 for a year. I was very satisfied with the performance of the device. I am indeed! but do not know what happening sudenly I'm unable to find any contact which is already available in the contacts app (NOTE: I do not use 3rd party app to store my contacts)

  Software version: version of the OS installed is BB 10 OS 10.3.1.1779

  This is the setting I made on my device:

  Automatically merge Contcts - WE

  Sort contacts by name

  View the contact as -firstly, the last

  Show the accounts in the list of contacts:

  BBM contacts

  BBM contacts video

  LinkedIn

  Facebook

  Twitter

  Outlook.com

  Contacts from the SIM card

  BBLink

  Search using cloud is UNCHECKED.

  Please do the needful.

  Thank you

  Nishant

  Wait... you mean you installed an update of the OS? And after that, this behavior started? If Yes, then the most common thing to do after an update which translates questions is to perform a reload of the OS. Sometimes the update process have errors and others... with a reload often cure the problems.

  Official methods, which will be controlled as to what exact OS versions are available:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-functions-and/how-to-reload-your-Blackberry10-O...

  Non-official methods, which are cleaner and allow you to choose a version of the OS that maybe your carrier (or anyone they control your offers) delays in approval:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...
  • http://forums.CrackBerry.com/BB10-leaked-beta-OS-f395/BB10-OS-archive-943672/

  Of course, before you start this, you want a good backup link, a manual copy of the memory of your device to your PC and complete documentation of your configuration (identification information of account, adding applications, configurations, etc.). Sometimes, restoring a backup returns unit corruption even, must be eliminated and reconfiguration from scratch can solve that.

  Good luck!

• BlackBerry smartphone how to find BlackBerry backup voice note files?

  I don't know where my BlackBerry backup files are?  If I find I can look to see if a series of voicenotes I did in October/November is there & can I restore these?

  Hello

  Voice memos are not elements of database and therefore are not part of the backup procedure... see this:

  • KB03974 List of database for the blackBerry smartphone

  These databases are what manages the backup process. With some versions of the Desktop software, you could include the content of the memory of the device... so if your voice memos were stored there, then they should thus be included in the backup file... and you had a selective memory of the device only restore to restore (keeping in mind that it will restore ALL the memory of the device not only the voice Notes).

  You can use a drive IPD/BBB, part 3 on your PC... I heard good things about MagicBerry... to analyze your backup file to see exactly what it contains.

  If the files in question are not contained in the IPD/BBB file and were not copied separately (for example, via the mass storage Mode) to the PC, then if they are also cleared from the BB, then files are unfortunately gone for good.

  Overall, my own personal for my weekly Desktop software backup process is to make the backup with the desktop software, but then more, via the mass storage Mode, copy all the contents of my device memory and Media Card on my PC as well... just in case... you never know what might happen. Oh... and I included a manual backup of my BBM contacts to my media card as well.

  Good luck!

• BlackBerry Smartphones unable to use BBM

  I can't use BBM on my curve 9320 such as a message informs you that exception; java.lang.NullPointer as follows Eception Exception. What's this & how can I get rid of him?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry Smartphones unable to synchronize old calendar appointments after deleting internet services association

  I did some research on my current number with my calendar--I delete my partner of service internet and added it (I had problems with the reception of emails) - I found the following information on the support site - I have all the old entries calendar on my blackberry - like a calendar of "default device" - is anyway so he could re - sync with my outlook calendar?  anyway for this association of device by default on the BB back to one associated with my outlook?  Cannot synchronize the old calendar appointments after the removal of a BlackBerry Internet Service association

  1. Using BlackBerry Desktop Manager clearly the basis of BlackBerry smartphone calendar data.  For instructions, see KB05340.
  2. Manually remove all the BlackBerry Internet Service [CICAL] service books in this way, all calendar entries get dumped into "default device".
     perform the following steps:
     • On the BlackBerry smartphone, go to Options > Advanced Options > service book.
     • Remove all the BlackBerry Internet Service [CICAL] service books. Eevery integration will have a named address book maintenance, integration such as [CICAL].
  3. Perform a hard reset of the BlackBerry smartphone. For instructions, see KB02141.
  4. Synchronization with PC again and it should be fixed

• BlackBerry Smartphones unable to publish on Facebook of Social Feeds

  Hello

  I have Social RSS installed on my Blackberry and it is integrated with Facebook. I can see messages from my friends through this application. However, when I try to post on Facebook, it gives an error. The error is "your message was sent NOT Facebook. The pop-up message instantly, so I think that the phone is not even an attempt to make the post. I can post on Twitter and BBM, however.

  Any help on what I can do to solve this will be good. I gave details of the Blackberry and Apps below.

  Info on the device

  Your operator: Vodafone India

  Model information and the version of the OS: 9300 curve 3G, 6.0 Bundle 1879 (v6.0.0.448, platform 6.6.0.124)

  Add top to profile you if you don't wat to type in all the time.

  Apps and free space

  File before and after a battery to remove/replace. : 41557773 bytes

  A battery pull fix your problem? NO.

  Installed apps and their version if possible. :

  BlackBerry 6.0 - 6.0.0

  BlackBerry App World - 2.1.1.2

  Blackberry - 6.0.0 Application Center

  BlackBerry Maps - 6.0.0.29

  BlackBerry Messenger - 5.0.1.45

  BlackBerry Podcasts - 1.0.0.51

  BlackBerry S/MIME Support Package - 6.0.0

  DLF IPL T20 Cricket Live - 1.0

  Endomondo Sports Tracker - 8.3.1

  Facebook - 1.9.0.28

  Formula1 2011 - 2.6.80

  FOURSQUARE - 1.9.85

  Gmail - 2.0.7

  Google Maps - 4.5.3

  Player for Youtube - 1.2.94

  QR Code Scanner FREE - 1.80

  SHAZAM - 2.7

  Social RSS - 1.0.0.57

  Address book of Xobni Super - 2.0.28.1

  Twitter - 1.1.0.21

  Who Is It - led alerts for Contacts - 2.0

  YouTube - 1.0.0.37

  The BT model/version device (you have to look at the BT device): Micro Edition Bluetooth 1.1

  
  

  Try this:

  1. Launch of Facebook for BlackBerry smartphones
  2. Press the menu button and select Options
  3. Click Empty the Cache
  4. When you are prompted to select Yes.

  After that, try to restart your smartphone and try to post something new.

• BlackBerry Smartphones unable to synchronize contacts with Desktop 7 subfolers

  To set up synchronization of the various folders and files of data using BlackBerry Desktop Software 7.0, follow these steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Open BlackBerry Desktop Software, and then click Organizer.
  3. Click Configure next to the type of data (Contacts, calendar, tasks, notes) which requires sync with a folder.
  4. Click Advanced...
  5. Select the folders tab.
  6. Select the radio button to select different Sync.
  7. Navigate to, and then select the specific item to be synchronized in the list and click Add
  8. Click OK.
  9. Click OK.

  Thanks for the Info. not familiar with the forums. Have since found the solution. It is a problem of blackberry, I had to set up a new profile of .pst and import all data.

• BlackBerry Smartphones unable to download apps

  Hello world...

  I have a little unusual problem, I can NOT download any application from Blackberry App World.

  When I select any application and 'click' 'Download' I wonder to accept 'Blackberry App World Blackberry payment Service additive to the Blackberry ID' and after accepting that I see "Please wait" icon for a few seconds, but after that nothing happens at all. "

  What should I do?

  Help, please

  Hello and welcome to the community!

  Here's a knockout who deals with this error:

  • KB24200 Screen loops when BlackBerry ID or PayPal authentication is verified in BlackBerry App World storefront on the BlackBerry smartphone

  I hope that it contains something useful.

  Good luck and let us know!

• BlackBerry Smartphones unable to update BlackBerry App World on Bold 9700

  I use a BlackBerry Bold 9700 BlackBerry OS version 5.1.0.121 with BlackBerry Device Software version 5.0.0.442.

  When I click on the BlackBerry App World on my camera icon, I get the following message:

  "To continue to use BlackBerry App World, you must upgrade your current version. For more information, please visit www.blackberry.com/appworld/support. »

  So, I click on the upgrade button. My BlackBerry browser then launches automatically and tries to open the "'http://appworld.blackberry.com ' page." However, whenever I tried this, the page may not load in Black Berry browser and remains off. I tried to leave my phone for increments of 10-15 minutes to load the page, but after several attempts, I was never able to open the page successfully. I still get a blank page.

  So, I visited the next page on my desktop: http://ca.blackberry.com/apps/app-world/download.html.

  I tried the first method of sending the URL on my device, but it ended up with the same result described above when I tried to access the URL that was sent to me. The BlackBerry browser displays a blank page.

  I then tried the second method described on http://ca.blackberry.com/apps/app-world/download.html. I connected my device to my computer via a USB cable and clicked on the download, it affects today by following the instructions on the page. But, when I clicked on the button, I was led to a "Mode not available" page that says the following:

  "Downloads via a USB connection are not enabled for this product. Please visit our mobile download site using the browser of your BlackBerry® smartphone. »

  So my problem is cyclical. The page that I need to access the site to download the App World can not load in my BlackBerry browser and I can't download the product via USB either. This seems to be a bug, and I want to report it to Research In Motion.

  If anyone has any advice on how to solve this problem, it would be much appreciated.

  The solution described on http://supportforums.blackberry.com/t5/BlackBerry-World/Can-t-upgrade-BB-World-I-think/m-p/2485451 solved this problem. Thank you, sdgardne!

• BlackBerry Smartphones unable to continue the session to move email yahoo to new BB

  in managing Email accounts, I can access my e-mail with my BB username and password settings, a new BB device is detected and I can choose to move my e-mail account, but I get the following error after I entered my e-mail password and select 'enable '. :

  "Sorry, impossible to continue your session.  Please log in again. »

  Please notify.

  G

  So... is this a new BlackBerry smartphone for you?

  Please try this, using your BlackBerry browser...

  Go to mobile.blackberry.com

  Scroll down to Communication and e-mail.

  Choose the appropriate email, configure the options.

  It works for you?

• BlackBerry Smartphones unable to enter numbers from address book

  I think that I have somehow locked the keyboard and I don't know how to cancel.  When I enter a new contact, I enter the name (and first name), title, company, and e-mail address, but I cannot enter phone numbers.  Any advice?

  Thank you!

  Hello

  Let's see if we can change new!

  No data will be lost when you do the following: remove the battery while the device is activated.

  Remplacer replace after one minute, let the device reboot 1-3 min, see if the problem is corrected.

  Thank you

  Don't forget to adjust your thread.

  Put the check mark in the green box containing your answer! Thank you

• BlackBerry Smartphones unable to take picture Bold 9780... kindly help!

  Impossible to take the picture. Through the BlackBerry. Expert s/w came to know that a file is missing, named "javax.microedition.media" and show msg "javax.microedition.media.MediaException: Unable to take picture.
  Kindly help!

  Hello and welcome to the community!

  A missing file is difficult to come back in and of itself. On the contrary, a clean reload of the OS is a much better method to retrieve it. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphone Bold 9900 questions - address book, BBM, and App World

  I have problems with my Bold 9900.  My phone is less than a year and now I can't open my address book.  The phone freezes and I have to take out the battery to restart.  At the same time, my BBM and App World leave works as well.  I can't access an application.

  I tried to restore the operating system with no luck.

  Any other suggestions?

  Hello and welcome to the community!

  jrw577 wrote:

  I tried to restore the operating system with no luck.

  Exactly as you wrote, there is no such capacity... you can "restore" data, but you can only "recharge" your operating system... so, I would recommend that you attempt to reload your OS and perhaps update. Here are a few tips.

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones unable to use BBM: contact is still pending.

  I just bought a BB Curve 9220 and enabled wireless data plan on my GSM sim; which has already been activated. I tired to add a contact to BBM using the PIN, email and name, remaining in the State of pending: authentication required. Targeted contacts have also done the same thing; but of no use. I can send and receive text messages by the PIN. But unable to start a conversation on BBM. I ask somone to help me sort this issue as was the single most of the main reasons for me to get a BB BBM! Sigh!

  (My email address is checked on the BB, which works perfectly fine).

  Thank you

  Ensure confidence that you have a data plan that includes messaging as BBM, a BlackBerry data Plan not limited only to email (got some mobile service providers, that have different stages of data like this plans).

  If yours is understood BBM, as the dependence on the send your service books to activate BBM.

• BlackBerry Smartphones unable to validate e-mail

  Help please.  I have a Curve 8520 and have tried to download new applications.  When I enter my password, I get the message "Unable to validate the e-mail address and password".  If I select "forgotten password" I get the message ' Blackberry has trouble connecting to... Server.  Check your network connections and try again - error 30637'. Have checked my e-mail settings and they seem ok and I get an email on Blackberry on the same e-mail account.  Miss me probably something really obvious here, but can someone put me out of my misery?

  Hi and welcome to the Forums!

  Here's a knockout who deals with this error:

  • KB20031 "BlackBerry AppWorld is having problems connecting to the server BlackBerry AppWorld. "Check your network connections, and then try again" appears at the start of BlackBerry App World

  I hope that it contains something useful

  Good luck and let us know