BlackBerry Smartphones unable to update BlackBerry App World on Bold 9700

I use a BlackBerry Bold 9700 BlackBerry OS version 5.1.0.121 with BlackBerry Device Software version 5.0.0.442.

When I click on the BlackBerry App World on my camera icon, I get the following message:

"To continue to use BlackBerry App World, you must upgrade your current version. For more information, please visit www.blackberry.com/appworld/support. »

So, I click on the upgrade button. My BlackBerry browser then launches automatically and tries to open the "'http://appworld.blackberry.com ' page." However, whenever I tried this, the page may not load in Black Berry browser and remains off. I tried to leave my phone for increments of 10-15 minutes to load the page, but after several attempts, I was never able to open the page successfully. I still get a blank page.

So, I visited the next page on my desktop: http://ca.blackberry.com/apps/app-world/download.html.

I tried the first method of sending the URL on my device, but it ended up with the same result described above when I tried to access the URL that was sent to me. The BlackBerry browser displays a blank page.

I then tried the second method described on http://ca.blackberry.com/apps/app-world/download.html. I connected my device to my computer via a USB cable and clicked on the download, it affects today by following the instructions on the page. But, when I clicked on the button, I was led to a "Mode not available" page that says the following:

"Downloads via a USB connection are not enabled for this product. Please visit our mobile download site using the browser of your BlackBerry® smartphone. »

So my problem is cyclical. The page that I need to access the site to download the App World can not load in my BlackBerry browser and I can't download the product via USB either. This seems to be a bug, and I want to report it to Research In Motion.

If anyone has any advice on how to solve this problem, it would be much appreciated.

The solution described on http://supportforums.blackberry.com/t5/BlackBerry-World/Can-t-upgrade-BB-World-I-think/m-p/2485451 solved this problem. Thank you, sdgardne!

Tags: BlackBerry Smartphones

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