BlackBerry Smartphones USB automatically disconnects from the PC, you can't install OS

Hello

I bought a used blackberry 8320. I wanted to upgrade the operating system on it, so I installed the BB Desktop Software 4.5, installed latest OS BB8320m from blackberry.com (4.5.0.294) to my PC, connected my phone to the PC via the USB cable and tried to update the operating system, during the update, my phone automatically disconnected a few times when the installer said "Waiting for device to initialize. After that, he went up to "loading software system...» Stage of module rim.bb... «, then the phone unplugged USB and BB Desktop Software displays an error «a fatal error occurred during the update...» ». At this point, my device showed 561 error with a Windows 3.0 as a window with a triangle, square, and a circle in it. I read online that this can be corrected by wiping the phone using Jl_Cmder. I did this, then he displayead '507' on the screen.

Now, I said that I can "easily" solve this by simply loading the operating system on the device. But whenever I try to load the operating system, the phone disconnects automatically during installation. It seems to happen at the same stage.

Later, I realized that if I connect the device to the PC and just leave, it STILL disconnects randomly, almost every 2 minutes!

How can I fix it? I want to install an OS on my blackberry.

I tried this on two different machines, different ports and with + without the battery.

Hi and welcome to the forums!

A few places to visit: Blackberry 101   tips & tricks

Have you tried another cable?  Also, be sure that you are connected to a USB at the back of the pc. not a hub or a monitor or at the front of the pc.

Take a look at this article: troubleshooting USB connections

Let us know how it goes.

Great to have you here!

Tags: BlackBerry Smartphones

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