BlackBerry smartphones, what's wrong with my Blackberry Bold 9930

First the screen of my Blackberry would freeze upwards and it wouldn't let me do anything for a few minutes, so I had to take my battery out and then after that I took out my battery and put back in place he would have himself cut and wouldn't load, it would load at halfway then stop and try again. I use to have to take out the battery for a few days before its in so that he can turn it on but one day it does at all so I thought it was the battery but I just bought a new battery and its charging again to half way and stop and then try to load again, but it won't turn. Does anyone know what the problem with it... I have to wait a few days before you put the new battery in once again and then it will work or is the phone itself and I just need to get a new one?  Help, please.

Hello and welcome to the community!

Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

This has been known to "revive" some BBs.

It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charge battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

The results of this will show if your BB or your battery that has the problem. I realize that you have purchased a new battery, but please understand that 'new' and 'well known' are not necessarily the same thing... While it's rare, that a new battery cannot be subject to default. The best thing to do is to find someone with an identical BB which has no problem... to Exchange batteries and see what happens.

In addition, the next thing is to try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

Otherwise, your next steps become much more radical.

Good luck and let us know!

Tags: BlackBerry Smartphones

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