BlackBerry Smartphones when I click on address book, I try to choose "new Contact:" and nothing happens

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  This isn't answering your question on what is wrong.

  I think that the address book is a pretty lame place to start.

  Click on write or reply or forward and window of writing messages appears. pre-populated with the text of the previous message if it is a reply or forward.

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  Try to remove the battery and replace it - allowing you to restart the phone

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