BlackBerry Smartphones why is "BOLD" intermittently reboot?

Can someone help me to identify the reason why my "BOLD" will restart during the call? I already traded on the telephone once for another brand new and the problem persists. It seems that the phone is heating up during calls and then restarts, but that might be a psychological thing.

Hi and welcome to the Forums!

(1) make sure that you are on the latest firmware approved by your carrier:

http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

(2) perform a hard reboot:

Whenever random strange behaviors creep, the best thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, this one suffers memory leaks and other... with a hard reboot is the best remedy.

(3) make sure that you do not have a ton of applications running in the background. Always close apps when you don't need them - not the back key or the red button, but rather the BBKey and selecting "close" or "exit".

(4) see if you have memory problems:

http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...

(5) the problems of insufficient memory:

http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...

OK - that's enough for now...

I hope that something is useful!

Tags: BlackBerry Smartphones

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