BlackBerry software update failed Smartphone, cannot use the phone, but can attach to the computer access to the Internet.

How to fix the phone. Software of office says "cannot communicate with the device.

Hi and welcome to the Forums!

Good job on the recovery! But all is not lost for your data. If you did the update via your PC, then in the early stages of the process should have been a backup of your data (assuming you do not defeat this feature). If you're on a PC, then look for in your entire hard drive to a file with the extension of the IPD (*.) IPD)... check the date and time of the results... created more recently is your best candidate and if all goes well, it was created at the time you did the update. Use this procedure to restore this file:

  • KB10339 How to use BlackBerry Desktop Manager to restore the data to a BlackBerry smartphone from a backup file

If you use a MAC, I don't know how he does things, but maybe this KB is useful:

  • KB18776 Back up and restore BlackBerry smartphone data on a Mac using BlackBerry Desktop Software 2.0

If you performed the update OTA or otherwise circumvented the backup data, then you are indeed no chance.

Good luck!

Tags: BlackBerry Smartphones

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