BlackBerry sudden Z10 and serious problem with Z10 NEED HELP Please

I have a z10, one of the first who came out in Toronto (if it is one)
(difference), a few hours ago, I fell into a serious and sudden

I was able to swipe left and right between the pages of apps, even fall down
Since the Summit, but I cannot open anything, not even not making a call or settings

Any time I try, for a fraction of a second, it looks like its about load
something then nothing. (image slides to the right quickly and goes back
each attempt)

So I first did a reset, same problem, so I did a battery pull (15 minutes) and the problem is.

I tried via USB to do a backup on blackberry Manager and maybe do a
Re - install everything, but when I was invited to the password
my camera on my PC, it told me that it was (I use a wrong password
This blackberry on my computer 4-7 days a week, twice a day sometimes for an
year and I have never miss typed my password, nor have I changed it)

After trying everything to make sure that the first letter was maybe upper/lower
cases, even my other possible phone password, nothing worked...

On the 5th unsuccessful attempt my phone prompted me to type "blackberry", which
I did, then I typed my password on my phone that I type in about 15 times
one day because I put my phone in a lock in 5 minutes and has always said that he was wrong... I'm no attempt of 9/10 on and lost
for options.

Please if anyone can give me any suggestions, or even how do I back up my phone
and now, or I have a previous backup of whipe form 4 months ago that I
I wouldn't come back in the worst cases.

Thanks in advance for your help


Well... If you are in 9 out of 10 here and you don't mind not to restore your device, then enter the password again once and then the device should enter the device wipe mode. That will reset your device to factory setting and then you can start fresh by reloading your backup made the earlier

Tags: BlackBerry Smartphones

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