BlackBerry Torch 9860 smartphones does not connect with the pc via the USB port.

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  Hi Roger,

  We would like to learn more about the issue. You get this message when you launch your Internet Explorer, or when you work with all Office applications?

  You can also try the solution posted by Redcar92 on this link: 8ExtPEx.dll is missing.

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• BlackBerry Torch 9810 smartphones does not accept the App World Ts & Cs and can not install applications

  Hi, I had a search in the forums and knowledge base and has not been able to find an answer to this problem.

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  OK... try this...

  (1) make sure that you already have the RIM desktop software installed on your PC:

  • http://us.BlackBerry.com/apps-software/desktop/

  and have executed at least once with your BB attached (so that it can do it's initial configurations).

  (2) attached via the USB port of your PC (the software didn't need to run)

  (3) launch the browser on your PC and go here:

  • http://appworld.BlackBerry.com/WebStore/

  Leave the plug in install and 'connect' to your BB ID account (via the browser/PC)

  See if that allows things to configure correctly.

• BlackBerry Torch 9800 smartphones does not detect the wireless Ad Hoc network

  I try to connect my Torch 9800 for the ad-hoc WiFi network, I put in place on my Windows 7 PC with Internet sharing.  However, the torch does not list even the SSID in the list of detected networks.  I confirmed that the network Ad - Hoc on Windows 7 is in mode ' Waiting for Users ' and the torch can detect other networks nearby.  I tried clicking on "Other ways to connect" and manually enter the SSID, but it still doesn't work.  I've also confirmed that other devices (an another laptop Win7 and an iPad) have no problem connecting to the Ad Hoc network and Internet connection sharing.  Any ideas?

  * AT & T wireless

  * Bundle version 6.0 267

  Hi and welcome to the forums.

  I'm sorry to say that for safety reasons RIM disabled their devices to connect to ad hoc networks

  I know that his frustration... Sorry

  Good luck

• BlackBerry 8530 Curve smartphones does not sync with my Microsoft Outlook 2010.

  Curve 8530 does not sync with my Microsoft Outlook 2010.

  Although I used a Palm Treo years, I am new to BB and Metro PCS. The OS is v5.0.0.973. (The Palm Treo has not correctly synchronized since this summer. that's why I got the Blackberry.) Some old Palm Treo data are saved as ASCII files).

  I connect my new BB 8530 via the USB port on my computer. From the Blackberry Desktop Manager 5.0.1 version, I click the icon synchronize. I select the boxes to synchronize the data of the Organizer, to update the time and date of the device and synchronize automatically. When I click on synchronize, the message box asks me if I want to configure synchronization settings now. Ok.

  He asks me to choose an application to synchronize. By clicking on the calendar, select Microsoft Outlook and 2 way to sync. Complete the installation schedule welcome.

  However, when I cliquerai to finish, I get the error message "Microsoft Outlook Connector error: no available message store.» The setting does not save.

  the same result for other applications.

  I shut down my computer and restarted. I deleted the Intellisync folder, as suggested in another post. still no synchronization.

  Sync Suggestions welcome!

  Davsco

  Hi and welcome to the Forums!

  Office of RIM 5.0.1 software tells you that you are using is not compatible with Outlook 2010. You need to upgrade to level 6.0 from the RIM of the Desktop for Outlook 2010 compatibility software. However, if you use Outlook 2010 64-bit, there currently is no version of RIM software which is compatible... only the 32-bit Outlook 2010 is currently compatible.

  • http://us.BlackBerry.com/apps-software/desktop/

  Good luck!

• BlackBerry Torch 9800 smartphone failing to connect to the Blackberry Desktop software

  Recently I seem to get a continuous "Connection" message to BBDTS. Have you tried the following:

  -the latest version of the BBDTS software.

  -restarted the pc (Win7x64)

  -restart the blackberry

  -tried a different usb port

  Nothing has worked. It seems that the blackberry connects to the pc OK

  Any ideas on how to get a connection established

  Thank you

  Hello!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!