BlackBerry Z10 cannot add the iCloud IMAP e-mail. Weird error message.


Just, I've got my mobile business phone, a BlackBerry Z10 and wanted to add my iCloud service in the personal workspace. The contacts and the synchronization of calendar just fine, but when you add the mail I get this error message:

"order: b 'CAPABILITY'-online socket error:-too much reading 0.

Also when you try to add the e-mail as an IMAP account standard account, enter all parameters according to Apple, I always get the error message once he wants to "save and check your settings. I also tried different combinations of ports (587, 25), smtp, SSL and StarTLS. Using the user name with or without the Use instead,... etc. etc. Always get this error message.

Then I though perhaps administrators blocked this feature, however I was able to add my personal gmail account, which would have been the case if they would block private emails.

Any help much appreciated!

Thank you, Christoph

I have solved the problem now.

It is not logical to me, but it works.

Rather than take the path normal through the settings, accounts, add imap, etc.

I did this:

1. slide to the left to open the hub

2. press the button 'More' at the bottom right

3. tap on settings

4. type e-mail accounts

5. tap on add account

6. tap on advanced

7. tap on IMAP

Then follow the normal steps by filling out the form.

I know that (I think) is in the same place to complete the form only when you go through the steps described in the knowledge base article.

Still, I can't explain why, but it worked for me. Using the same exact references.

Thanks for your support tho!

Tags: BlackBerry Smartphones

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