BlackBerry Z10 cannot transfer Contacts from 9900 to Z10

Hello:

I use the BlackBerry Link software to transfer my information (for example, Contacts, calendar, etc.) that was on my 9900.  I am able to backup my data from my 9900 (step 2), but when I connect my Z10, it does not appear on the BB link (step 3).  I tried to pass the cords.  On the Z10, it says that my camera is connected to a computer, but I can't go further to move my data. Any ideas?

Hello Paul,

Are you following these steps to migrate your data from BlackBerry Bold 9900 to your BlackBerry Z10 smartphone?

http://bbry.lv/158WogJ

To clarify - is your BlackBerry Z10 no has detected in BlackBerry connection when it is connected?

Tags: BlackBerry Smartphones

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