BlackBerry Z10 incoming calls NOT Ringing

I am currently using a version of the software Z10 10.3.2.2474 of these last two days, my phone rings not IE that all other notifications sound (like email, BBM, Whatsapp etc.), but if someone calls me, it seems that my phone is on silent. Made it possible to restart my phone, take out the battery when the phone is ON, but no help.

Help, please

And you've restarted as follows, exactly:

***********
Restart: With the BlackBerry powereddevice, press and hold the power button on top about 20-30 seconds, ignore the 3-2-1 timer and hold the button until the screen goes black and you see the red LED.
and
Restart: With the phone smart BlackBerry turned on, using the keys of volume of the edge side, press on and hold the keys of volume for about 20 seconds and both of the Up, ignoring the initial message of screenshot... the screen go black, reboot.

Both.

Tags: BlackBerry Smartphones

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