BlackBerry Z10 Z10 "Please wait while your device is the software update and restart"

Sorry if this question has been asked elsewhere but I searched and could not find an answer the applies to my particular situation.

I have a Z10 on Bell who got an automatic update this morning (I have no note of my operating system version number or the version that I was updating to) and the phone is locked to the prompt "Please wait while your device is the software update and restart."  Update messages said it would take a lot of time and that I should connect my phone if it was less than 20% of battery.

The Bell's Web site indicates that the version of the software is 10.3.2.2168 and the latest version of the OS is 10.3.2.2252.  I don't know how many times this site is updated, but I guess that's the version that I am trying to update?

(http://support.bell.ca/Mobility/Smartphones_and_mobile_internet/Operating-Systems?alias=BlackBerry-Z...)

The phone is not fixed... I can see messages turn on the lock screen and interact with the phone to get a glimpse of these messages, but if I try to unlock the phone, the message block appears above any function, I tried to launch (whether a text message, the camera, an email, etc) and I can't interact with the phone at that time otherwise than to lock again and open the lock screen up.

At the time wherever I drag, the prompt.

The prompt on the phone for about 6 hours now.  The battery was full this morning and had exhausted 70%, but I've since plugged.

I have not tried a batt pull because I'm afraid of the consequences of this action after the launch of the update.

Everyone knows this and had the phoen back? I know that 6 hours is well past any reasonable wait times in my books and was strongly tempted to restart the device... but is there here experts who recommended that I continue to wait?

I forgot to mention that the power button was still working to give the ability to power off the unit.

In the end, I couldn't wait any longer.  I put off the device "no risk" with the power button, rather than using the battery pull method.  I turned on the camera back later and the blackberry logo appeared.  The screen faded faded black and no lights appeared on the phone.

I could hit to swipe down to get the blackberry logo to return to the screen, but no startup loading progress screen never wouldn't come.

I could never get to the home screen, but the phone was actually 'ON' below.  I could call the phone and it should sound, but there is no visual indication that the phone was working and there was no way to respond.  Sliding down to unlock simply revealed the word "blackberry" in the middle of the screen.

I did a Batt pull and this time, the logo appeared as before, but disappeared forever... and then the progress of boot screen appear.

The words 'from 10 Blackberry OS' were visible on the bottom and rotate it beween this and "install updates".

Start-up took a LOT of time (15-20 minutes?) but after that, everything was fine.

Displayed software update version information and it is indeed updated to 10.3.2.2168.

Tags: BlackBerry Smartphones

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