BlackBerry Z3 im unable to coneect with BlackBerry Desktop Software

Hello

I bought blackberry mobile opportunity from a person that there is as much me BBID says I have forgeted ID and password...

1 problem - I m not able to connect with newly made BBID.

2 Im not able to use Blackberry link, mixture of Blackberry or BlackBerry Desktop Software

3. I think I bought stolen Mobile or what to do if yes then I loss my $100...

4. Please guide me what should I do im not in contact with this person sold me this mobile...

Hello and welcome to the community!

There is only a single process that can allow you to bypass the protection functions against theft and the use of this device:

  1. Complete the initial Setup, using the preliminary credentials of BBID
  2. Initiate a security WIPE on the device, using the prior BBID credentials
  3. At startup, create/use your own BBID

This process is the only way to free association between the device and the prior BBID, allowing to use your own BBID. If you cannot contact the prior owner or they do not know BBID identification information, then your suspicions whether a stolen device could well be accurate. Again, only the process above will remove the unit to your use, and it requires a knowledge of these prior BBID powers... There is no way to get around.

Good luck!

Tags: BlackBerry Smartphones

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