BlackBerry Z30 how to restore the factory os after re - install 10.3.1.2243 via knowyou research Canada-Rogers?

Hello

I have a problem after re-installed os for my z30 via knowyou search Canada-rogers-z30 bone.

I re - install the rest of this answer: http://supportforums.blackberry.com/t5/BlackBerry-Z30/Model-Blackberry-z30-charging-upto-60-only/td-...

My problem:

1 - my loss of phone Apps, frame, message, contact staff... when it restarted.

2. it only loads up to 60% when running, but when stopping it can charge full (100%).

Red led always blinks 3 - it.

Please help me solve this problem.

or tell me how to take back the factory OS.

so thank you.

Hi @dinhhv

From the symptoms you describe, especially how any changes you make on your device are lost whenever you restart, run the tool in KB @sdgardne mentioned previously (pasted again below).

KB36747 all data are deleted after a manual restart of smartphone BlackBerry 10 and has THE blue...

After you run this tool, can you confirm if the tool says the patch has been applied, or no patch is necessary?

If the hotfix has been applied, please reboot your device and let me know if the changes you made before you restart are kept.

Tags: BlackBerry Smartphones

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