BlackBerry Z30 z10 question virtual Keybord to the logon screen

Hello

My Z30 is not implemented the virtual keyboard on the screen so I can't enter my password.  I rebooted several times and tried to do a WIPE via link but towards the end, he returns with a 'cannot communicate with the device' and dies...

Any help would be appreciated.

Thank you

Richard

Read this thread. There is some good info. The last message of a solution of a person who does not have to reload the operating system.

http://supportforums.BlackBerry.com/T5/BlackBerry-Z10/Z10-wants-device-password-but-does-not-show-KE...

Tags: BlackBerry Smartphones

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