Blank screen bed "Please wait while the connection is established. It is a virus and we can remove it? Help, please!

When we turn on the computer, we get a white screen blank with the above message in English and German. Immediately shut us down because we fear that if we stay connected, we could leave in a virus taking information. We do not know what to do now! The same message appears when starting the computer is safe mode.

Helen, do you have an original disk installation or upgrade from Microsoft for your operating system (or others with the same OS and bit-size, you can borrow from someone), or you have a recovery disc (not a system restore disk but a recovery disk) for this operating system?  You can either boot and access Recovery Options which includes the restoration of the system (after maybe change the BIOS boot sequence - it displays very briefly, just after you start the computer and is usually F2 or F12 - to begin first of all on the CD drive, if it is not already defined in this way).  In my view, that is in front of the white screen because it do not use the operating system on the boot hard disk.

If you do not have a floppy disk, depending on your operating system, it would be possible to create one on another computer.  What is your operating system (for example, Vista Business SP2 - 32-bit and Yes, detailing a lot)?

I hope this helps.

Good luck!

Kosh

Tags: Windows

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