Blu - ray disc player no longer works

I have a laptop Acer 7720 with blu - ray disc player, but the blu - ray disc player has stopped working!  I tried to open it in windows media center, but get the message "blu - ray play disc not installed program".  Acer will not help as they say it is a software problem and I have to pay for their help in this instance.  any other suggestions of "non-monetary"?  Help, please!

Hello

Step 1: Please make all underneath the same if you've done it before as it's often the total of the process which
solves the problem.

Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
This will refresh the default driver stack. Even if the reader does not appear to continue below.

Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.Microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.Microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.Microsoft.com/GP/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
http://support.Microsoft.com/kb/952951
Drive CD - R or CD - RW Drive is not recognized as a recordable device
http://support.Microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.Microsoft.com/GP/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
ends. Remove and replace, do not just tight. For laptops, you can often clean power and
contacts data with a pencil eraser.

Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
manufacturer of device to see if there is a firmware or drivers for your drive if necessary. See below.

===============================

Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burning and)
Playback of CD and DVD). Therefore, it is not unusual for 1 or 2 rooms with not so work that others do it properly.

Did you follow the Troubleshooting Guide for the reader who still does not work? There are some registry entries
that the troubleshooter does not, and those who "could" be the cause.

Check with your system manufacturer Maker and device for possible firmware updates and the good
Your player registry entries.

Here are the keys in my opinion, are those in question - for the reader of CD/DVD subkeys of course that he will be
other subkeys in these keys. Be sure to ask specific keys involved as well as the parameters.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

-----------------------------------------------------------------------

You can probably find more info here and maybe even registry settings correct for your CD/DVD drive
a person with the same model.

Forums - a lot of expert real help
http://Club.myce.com/

CD/DVD units
http://www.myce.com/storage/

Check at Acer for drivers and firmware of your model type and number.

Acer - USA - Service and Support - drivers
http://us.Acer.com/Acer/service.do?LanguageISOCtxParam=en&CTX2.c2att1=25&CountryISOCtxParam=us&ctx1g.c2att92=447&ctx1.att21k=1&CRC=3618978704

Acer - worldwide
http://www.Acer.com/worldwide/selection.html

Hope these helps.

Rob - bicycle - Mark Twain said it is good.

Tags: Windows

Similar Questions

  • Qosmio-F750-11U: Blu - ray disc player no longer works

    My Blu - ray player stopped working a few months previously, even if it still plays DVD.

    TEMPro told me that there is a new driver, so I tried to install that:
    Support1. Toshiba-tro.de/Tedd-files2/0/bluraydp-20130117155646.zip

    I unzipped and ran the .exe. InstallShield says ' build Version of the source is not build target.
    that looks more like something the programmers must have correced instead of
    that we poor users could see.

    Has anyone else you have the same problem?
    Preferably with solution ;-)

    TIA & best wishes

    Hello

    The package to install is only an update / patch.
    This package requires the installed Blu - ray TOSHIBA disk drive software.
    TOSHIBA Blu - ray disc player software is installed on your system?

    The exe file is to be found in:
    TOSHIBA\TOSHIBA Blu - ray Disc Player\SMIPlayer.exe

    If its not available or if the version does not match, the installation of the patch fails.

  • Encoded video does not work on Toshiba Blu - ray disc player

    I have a problem I'm trying to encode a sequence of images into a video container, but does not work the video encoded on toshiba blu - ray disc player... I use the following command to ffmpeg to encode images and convert a video:

    ffmpeg-i "C:\ManVsWigan\Frames\%d.png" - vcodec libx264 'C:\ManVsWigan\encoded.mp4 '.

    I have tried several video codecs but no luck yet
    "- vcodec mpeg4.
    "- vcodec mpeg2video.

    If you have an idea please help me

    >... I'm trying to encode a sequence of images into a video container
    Please be so kind and try to explain why you need all this?

    I mean Toshiba portable computers offers equipped with pre-installed readers and offer laptop owners to enjoy watching BD movies. Everything else is not interesting for s Toshiba support I guess that if I put t think that this question has something directly with Toshiba.

    Have you tried to find the answer on another forum?

  • Where can I download the software of Toshiba Blu - ray disc player to win 8.1?

    Hello

    I installed my Toshiba P70-A-104 completely new with Win 8.1. The company. The software Toshiba Blu-ray disc player isn't anymroe availabe which was available on the original installation of Win 8.

    Anyone know where I can download this software?

    Hello

    I don't know why this utility is not listed on the page of the Toshiba UE driver but I found the reading software Blu - ray Toshiba on the Toshiba driver page Australian Windoiws 8.1:
    http://support.Toshiba-tie.co.jp/windows81/drivers/PSPLP_Up_au.htm

    The software is released for Satellite P70 - A series
    But these utilities are not released for specific cell phone model.

    The only restriction is the availability of the disc Blu - ray (optical disc) drive
    In case your laptop supports the Blu - ray disc player, this software might be installed on your device.

  • Qosmio-F750-10 q: compatibility of DVD/Blu-ray Disc player to help to win 8

    Since the upgrade to Win7 for Win8 the TOSHIBA DVD/Blu-ray Disc player has compatibility problems. When is an update due please?

    Y at - it a update driver also needed to activate the 3D?

    Thank you

    Hello

    I assume you are using the Win 7 Toshiba DVD/BD drive.
    So I t wonder compatibility issues appears.

    Looks like you will have to wait for the release of Win 8.

  • Qosmio F750: Toshiba Blu Ray Disc Player does not play videos in 3D

    Hallo,

    I had to re set my PC and installed then drive Blu Ray Disc tosbiha and also Super D and XTune.
    Also also made installation with xtune.

    So now, I'm trying to watch a 3D movie it is not possible to play, the system displays only 2 parallel pictures.
    In the player, Miss me the 3D icon.

    I also installed Caberlink Power DVd V13. But here also no 3D film is projected...

    Does anyone know how to enable 3D in Toshiba Player or how Cyberlink Power DVD to work with this laptop...

    Thank you

    > If I try now to watch a 3D movie, it is not possible to play, the system shows only 2 parallel pictures.
    > In the player, Miss me the 3D icon.

    See this Toshiba document:
    [3D video content not displayed in 3D when you use the disc drive Blu - ray Toshiba on the Qosmio F750 | http://aps2.toshiba-tro.de/kb0/TSB1C038C0000R01.htm]

  • Won't play Blu Ray disc player BD - ROM

    I have a Studio of 540 s Slim with Windows 7 installed after purchase (it came with Vista).  Had not tried to play a Blu Ray disc so far and it won't play.  CD & DVD works great.  Any ideas?

    Thank you!

    When I bought the PC from Dell it came with the Blu Ray player, so I was expecting sort I could play Blu Ray discs. Reference Dell would sell me a computer supplied with the drive, but not the software? If so, what should I install?

    Thank you!

    Wayne

  • TOSHIBA Blu - ray disc player is not compatible with USB speakers

    I have a P850, using speakers USB Z305 Logitch. The speakers work fine with all other multimedia software like WMP, iTunes, or MPC, but not with the TOSHIBA Blu - ray player. Toshiba program won't work or will crash if the speakers are plugged. Someone knows how to fix this?
    Thank you

    This Logitech speakers are peripheral plug n play which uses the standard driver and are installed like any other plug-and-play device. I put t have, but I have seen the interesting film on YouTube about this.

    To be honest I don t understand why it doesn't work with the Blu - ray TOSHIBA player. I think you're the first person who reported thereon.
    Problem is that Toshiba doesn't support third party software or equipment is not easy to find the solution for this.

    I really hope that there are users who have fixed or can offer a very valuable tip for this rather strange question.

  • Question about blu ray disc player update for Satellite C850-B124

    My Toshiba Tempro is telling me that I have an update for the blu ray disc drive, so I opened it and it said s a package of 32-bit but my Windows 7 is 64-bit, so I'm confused.

    Should I download and install? Or I'll just ignore it? I m using Toshiba Satellite C850-B124.
    Hope that the guys answer my question

    According to specification for laptop, your laptop is not Blu Ray optical disc player. It has the DVD Super Multi drive (Double Layer). You can ignore this message.

  • MY blue-ray DVD player is note working what to do?

    My blue-ray on my HP laptop drive was working about three weeks ago now it not what to do?

    Hello

    If you use HP MediaSmart DVD to play Blu ray discs, try the following.

    HP now provides a version of PowerDVD 10 Cyberlinks which seems to be a more reliable solution and quality.  Download the installer for it on the link below and save it in your downloads folder.

    FTP://ftp.HP.com/pub/SoftPaq/sp53001-53500/sp53029.exe

    When the download is complete, open windows panneau Panel configuration, open programs and features, right click the entry for HP MediaSmart DVD and select uninstall - once this process is complete, restart the laptop.

    When windows has completely recharged, open your download folder, double-click the installer for PowerDVD 10 start the installation.  Once this done, see if your Blu ray now playing the discs OK.

    Kind regards

    DP - K

  • DV7 - 1177ca Blu - Ray disc player not recognize

    I have a HP Pavilion dv7 - 1177ca notebook with a Blu - Ray player and the player is not recognizing my Blu-Rays, it recognizes DVD but no Blu-Rays. I tried to uninstall and reinstall the drivers for it and no dice.

    Problem solved, I have to make the drive replaced.

  • HP Pavilion laptop: DVD BLU - RAY DISC PLAYER REMOVED FROM MY LAPTOP HP PAVILION

    To the right:

    My BLURAY DISC PLAYER were deleted by your technician HP/Asurion of my PORTABLE COMPUTER from HP PAVILION during the repair.

    My laptop model HP Pavilion # 17 - g148ds came with 10 windows and BLURAY DVD PLAYER READERS whom I assured warranty purchased with Assurion. My HP Pavilion came with a defective hard drive manufactured.  As requested I have sent my HP Pavilion for the HP/Assurion technician who returned without the appropriate BLURAY DVD PLAYER readers he removed during the repair process. You please help me find, download and reinstall the proper BLURAY PLAYER DVD players covered by warranty from Assurion as I already paid for the item at the time of purchase.

    Best regards, Mr. Enoc S. Rivera

    @Teacherman67

    I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information). If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it allhere.

    Thank you for visiting the Forum from HP Support.

  • Satellite P855-307 is not play the latest Blu - ray discs

    The Toshiba Blu - ray disc player is is more grateful or play the Hollywood movie Blu - ray discs.

    The recent Hollywood film set of Blu - ray discs in both my Pioneer HDD-Recorder/Blu-ray player and play on my PS3, it is why blu - ray discs are fine.

    Drive Blu - ray on the satellite p855 works so I can play Blu - ray movies non-Hollywood on my Satellite P855 (e.g. "in the shadow of the Moon") as well.

    This also indicates that the Toshiba Blu - ray disc player software can work, so something else is preventing the operation.

    BIOS 6.80 VICTORY
    Version of Toshiba - 1.05.207 Blu - ray disc player.
    Is Blu - ray zone B and 5 changes remain (never has been changed).

    There is no firmware update on the support site of Toshiba for the BD - ROM Pioneer BDC - TD04S.
    Satellite P855-307 runs the original OS (Win 7 HP 64-bit).

    Read the Readme to Toshiba Blu - ray disc player mentions AACS key renewal, although I don't see any way mentioned anywhere by which's made it.

    Corel WinDVD is of no assistance as a player, as well as the trial version of WinDVD 11 recognizes only Intel HD4000 graphics.

    Trial version of CyberLink PowerDVD can't read Blu - ray Disc movie Hollywood but will play non-Hollywood films such as "In the Shadow of the Moon".

    It seems you have a problem to play only some specific BD discs.

    I m not quite sure that your problem, but from my point of view it may be a problem of firmware of BD player. Unfortunately, Toshiba driver page does not only updates the firmware for the BD drive so will not be able to try a firmware update.

    I put t think there is a problem with the playback software (Toshiba Blu - ray disc player) because it seems that you are already using the last available Toshiba Blu - ray Disc version 1.0.5.207 player. If the software is already up-to-date.

    However, the freeware VLC player software/tools are supported BD disks too and play almost all formats and file standards.
    Recommend you test just to see if the problem still occurs even by using such usefulness of these tools.

  • CD/DVD/Blu Ray, failing to detect/read blu ray discs

    Hello community of Sony

    This is my first post, so please be patient with me

    I have a Sony vaio laptop, the model name is VPCEG16FM

    I've already restored to factory settings some days and everything is up-to-date and running smoothly. Except that... the Blu Ray disc player? DVD/CD works fine, but when I insert a Blu Ray disc, he jumps like two or three times and is unable to read. When I first bought this laptop of course all worked well but it's just darn blu - ray disc player and listen the * out of me. Some of my solutions was of course, restore to factory setting and a complete update of downloads. Then, after reading a few other blog posts, I've also tried going to the Device Manager and uninstall the cd/dvd drive and then restarting my computer. Reinstall it successfully on its own when restart the laptop but again, only the * blu ray disks are not read. My friend tried, also, what we call the function restore drivers?  But it seemed very pointless lol... IM starting to think that the drive is actually just broken but if yes then would be not DVD and CD not work as well? Please Sony community! you are my last hope!

    Hi ape_monsta!

    I would like to request more information.  Is it on all Blu Ray titles? Have you tried to play the songs that works properly in the past?

  • I use a blu - ray disc as my backup media by using the backup and restore, but windows will say still unable to perform this task

    I have a HP h9 - 1250t and can never use a blu ray disc tp save my work using the command from the windows Explorer which is strange since I use blu - ray disc in my dell xps 14, any help on this?

    Hello edilbertojun,

    Backup stores data in a compressed format on optical drives and blu - ray is an optical device device, I don't think you can use Windows built in backup and restore functionality.

    You must use a backup solution 3rd party backup on the Blu - ray disc.

    I may be wrong so that other members of the community can be better able to solve this problem.

    Marilyn

Maybe you are looking for