Blu Ray goes black and the sound stops periodically

Hello. My Blu - Ray player is a BDP-S3100. When on the home screen, streaming Netflix and Pandora, listen to music and even watch movies, my screen will turn black and the noise will go away maybe 5 seconds before returning. It does this constantly. He started doing this recently, in the last few weeks. It is said there is an update of the network, but also, my Blu - Ray does not connect to my internet. It is said that there is no password on my internet, when there is. It tries to connect and fails each time. It seems that everytime I turn on my Blu - Ray it was disconnected from the internet. I don't have any idea what is happening with the Blu - Ray.

Reset the unit to its default settings:

Tags: Sony Products

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