Blu Ray player and HP MediaSmart DVD problem

I recently bought a hp with a hp w2408h m9515y desktop computer.  This computer came equipped with a Blu Ray player and when I tried to play a movie for the first time on hp mediasmart dvd I got the message 'content is protected', "the content is not allowed to play in the current display mode.  I also tried to play blu ray on windows media player and windows media center and had no chance.  I spoke with hp and geek technical support team of the best buy also with no luck.  If anyone has any advice I would appreciate it, of course.  Thank you

Finally, after about 3 hours with tech support at hp, we have solved the problem.  We had to reset the computer to factory settings and it worked.  Erny, thank you for your help, I appreciate it.

Tags: HP Desktops

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