blue screen error in windows server 2003 small business, failure of page in non paged area

error on a blue screen in windows 2003 small business server, fault_ page_ zone not paged_

Hello

You can find the Server forums on TechNet support, please create a new post at the following link:

http://social.technet.Microsoft.com/forums/en/smallbusinessserver/threads

Tags: Windows

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    Thanks for posting your query in Microsoft Community!

    Resolve stop (blue screen) error in Windows 7

    http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

    Use SkyDrive download collected files and post screen shot/image

    http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65/

  • Blue screen error 0x0000001E on Windows 7 Professional

    Firma problema:
    Problem event name: BlueScreen
    SO version: 6.1.7601.2.1.0.768.3
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    Further information sul problema:
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    Resolve errors stop (blue screen) in Windows 7 - has a section for if you can or cannot start Windows.
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    We can analyze the minidumps if make you it available to the SkyDrive or another file
    sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
    for the office or in the Documents folder and download them from there.

    ZIP or download the content of the C:\Windows\minidump

    Use SkyDrive to upload collected files.
    http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

    ============================================================

    BCCode: 1st 0x0000001E

    Remove ALL power and reinstall all the memory cards and cables (both ends when)
    possible)
    - in fact, remove and replace - do not just tight. This is for a PC and on all
    that can be done for a laptop is reinstall the memory and clear the vents. Make sure the BIOS.
    low level chipset drivers and key device drivers are all up to date by check manually to the
    manufacturer websites.

    Bluescreens many are caused by the BIOS, drivers from the chipset level low and other main device drivers
    that are not the latest, even if the computer is new. Manually check for updates
    using the methods of updates as indicated in the resolution of the problems above and/or the
    methods below (which are the same).


    BCCode: 1st 0x0000001E

    KMODE_EXCEPTION_NOT_HANDLED bug control has a value of 0x0000001E. This indicates that a kernel-mode program generated an exception which did not catch the error handler.

    Important info if you received a STOP Code

    If you received a blue error screen, or a stop code, the computer stopped abruptly to protect against data loss. A hardware device, its driver or software might have caused this error. If your copy of Windows is shipped with your computer, contact your computer manufacturer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact information for Microsoft or the manufacturer of your computer, Contact Support.

    If you have experience with computers and try to recover from this error, follow the steps in the Microsoft article solution STOP (blue screen) errors in Windows.

    These actions could prevent a mistake like this does not happen:

    1. Download and install updates for your computer from Windows Update device drivers.
    2. Scan your computer for computer viruses.
    3. Check your hard drive for errors.

    KMODE_EXCEPTION_NOT_HANDLED parameters

    The following settings are displayed on the blue screen.

    Cause

    It is a very common bug control. To interpret it, you must identify which exception has been generated.

    Common exception codes include:

    • 0 X 80000002: STATUS_DATATYPE_MISALIGNMENT

      An unaligned data reference was encountered.

    • 0 X 80000003: STATUS_BREAKPOINT

      A breakpoint or ASSERTION was met when no kernel debugger was attached to the system.

    • 0XC0000005: STATUS_ACCESS_VIOLATION

      A memory access violation has occurred. (Parameter 4, verification of bug is the address to which the driver attempted to access.)

    For a complete list of exception codes, see the ntstatus.h file located in the directory of the Windows Driver Kit inc.

    Resolution

    If you do not have to debug this problem, you must use certain basic troubleshooting techniques. If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates. Try changing video cards. Check with your hardware vendor for updates to the BIOS. Disable the BIOS memory options such as implementing caching or shading.

    If you plan to debug this problem, you find it difficult to get a stack trace. Parameter 2 (the address of the exception) should identify the driver or function that caused the problem.

    If the exception code 0 x 80000003 occurs, this indicates that a breakpoint coded hard or assertion was hit, but the system was launched with the /nodebug. switch. This problem should occur infrequently. If it occurs repeatedly, make sure a kernel debugger is connected and the system is booted with the Switch/DEBUG .

    In case of exception code 0 x 80000002, the trap frame will provide additional information.

    If you don't know the specific cause of the exception, the following should be considered:

    Hardware incompatibility. First of all, make sure that all new equipment installed is compatible with the installed version of Windows. For example, you can get information about compatibility with Windows 7 in the Windows 7 Compatibility Center.

    Service system or driver faulty device. In addition, a chauffeur service or defective peripheral system could be responsible for this error. The hardware problems, such as BIOS incompatibilities, conflicts of memory and IRQ conflicts can also generate this error.

    If a driver is listed by name in the bug check message, disable or remove that driver. Disable or remove drivers or services that have been recently added. If the error occurs during the startup sequence and the system partition is formatted with the NTFS file system, you may be able to use Safe Mode to rename or to delete the faulty driver. If the driver is used as part of the start-up procedure of the system Safe Mode, you must start the computer by using the Recovery Console to access the file.

    If the problem is associated with Win32k.sys, the source of the error may be a third-party remote control program. If this software is installed, the service may be removed by the system startup by using the Recovery Console and by removing the offending system service file.

    Check the system log in Event Viewer for additional error messages that might help determine the device or driver responsible for control of bug 0x1E. Disable the cache in the BIOS memory could also resolve the error. You must also run hardware diagnostics, especially the scanner memory, provided by the manufacturer of the system. For more information about these procedures, see the manual of your computer.

    The error that generates this message may occur after the first reboot during Windows Setup, or after installation is complete. A possible cause of the error is incompatibility of the system BIOS. BIOS problems can be solved by upgrading the version of the system BIOS.

    To get a stack trace, if the normal battery monitoring procedures don't

    1. Use the command Ko (display Stack Backtrace) to display the parameters from the stack trace. Look for the call to NT! PspUnhandledExceptionInSystemThread. (If this function is not listed, see the note below.)

    2. The first parameter of NT! PspUnhandledExceptionInSystemThread is a pointer to a structure that contains pointers to an except statement:
      Copy
      typedef struct _EXCEPTION_POINTERS {PEXCEPTION_RECORD ExceptionRecord; PCONTEXT ContextRecord; } EXCEPTION_POINTERS, * PEXCEPTION_POINTERS; ULONG PspUnhandledExceptionInSystemThread (IN PEXCEPTION_POINTERS ExceptionPointers)

      Use the command dd (display memory) to this address to view the data.

    3. The first value retrieved is an exception record and the second is a context record. Use the command .exr (display Exception record) and the command .cxr (display context record) with these two values as arguments, respectively.

  • After running the .cxr command, use the kb command to display a stack trace which is based on the registration context information. This stack trace indicates the call stack where the unhandled exception occurred.

  • Note  This procedure assumes that you can locate NT! PspUnhandledExceptionInSystemThread. However, in some cases (for example an access violation crash) you will not be able to do. In this case, to look ntoskrnl! KiDispatchException. The third parameter passed to this function is a trap frame address. Use .trap (trap Display frame) with this address to define the context of registry to the correct value. You can then perform the stack traces, issue other commands.

    BCCode: 1st 0x0000001E<-- read="" this="">
    * 1045.html http://www.faultwire.com/solutions-fatal_error/Check-to-be-sure-you-have-adequate-Disk-Space-0x0000001E-

    =========================================================

    Driver Verifier can help find some BSOD problems:

    Using Driver Verifier to identify issues with Windows drivers for users advanced
    http://support.Microsoft.com/kb/244617

    How to solve the problems of driver in Windows Vista or 7.
    http://www.WinVistaClub.com/T79.html

    Using Driver Verifier
    http://msdn.Microsoft.com/en-us/library/ff554113 (v = VS. 85) .aspx

    How to use the Windows Driver Verifier Manager to troubleshoot and identify questionshttp://www.youtube.com/watch?v=_VwIDD9xngM Driver

    Driver Verifier
    http://www.techsupportforum.com/2110308-POST3.html

    Using Driver Verifier
    http://www.faultwire.com/solutions/using_driver_verifier.php

    How to use Windows drivers check Manager to solve problems and identify the Driver questions
    http://www.YouTube.com/watch?v=_VwIDD9xngM

    You can disable the driver verifier
    http://support.Microsoft.com/kb/244617

    Start - type in the box search-> auditor/Reset hit enter to disable

    BlueScreenView lets you know if there is a driver specified in the error message. Also check with
    MyEventViewer at the blue screen.

    If DriverVerifier creates a minidump download the and provide a link to it, then we can analyze it.

    ----------------------------------------------------------

    References to Vista also apply to Windows 7.

    It's my generic how updates of appropriate driver: (main drivers and BIOS)

    This utility, it is easy see which versions are loaded:

    -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    Description, version, product name, company that created the driver and more.
    http://www.NirSoft.NET/utils/DriverView.html

    For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
    Control Panel - device - Graphics Manager - note the brand and complete model
    your video card - double - tab of the driver - write version information. Now, click on update
    Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
    Uninstall - REBOOT it will refresh the driver stack.

    Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
    with their own software and drivers and all other main drivers that you have.

    Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
    Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
    BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

    Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in the Device Manager - drivers tab to be sure the version you actually install
    presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
    in particular that) so to install a driver - reboot - check that it is installed and repeat as
    necessary.

    Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
    manually by model.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    Installation and update of drivers under Windows 7 (updated drivers manually using the methods above
    It is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
    http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

    If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
    Updates, that leaves about Windows updates but it will not install the drivers that will be generally
    older and cause problems. If updates offers a new driver and then HIDE it (right click on it) and
    Then, get new ones manually if you wish.

    Stop Windows 7 to automatically install device drivers
    http://helpdeskgeek.com/Windows-7/stop-Windows-7-from-automatically-installing-device-drivers/

    How to disable automatic driver Installation in Windows 7 / Vista
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/

    Turn off Windows Update Device Driver search prompt in Windows 7 / Vista (for professionals,
    Ultimate and Enterprise)
    http://www.AddictiveTips.com/Windows-tips/disable-Windows-Update-device-driver-search-prompt/

    ==========================================

    Tests of memory intercept all errors such as memory do not match (possible even for sticks
    seemingly identical) and when the faster memory is placed in system behind the slower memory.
    So it is best to Exchange also sticks in and out to check for those, even if all the tests of memory do not
    show a problem.

    To test the RAM here control - run 4 + hours or so.<-- best="">
    www.memtest.org

    For the Windows Memory Diagnostic tool.

    Start - type in the search-> memory box - find top - click - right Memory Diagnostics tool
    RUN AS ADMIN follow the instructions

    Windows Vista: How to scan / test your memory with Windows Vista memory or RAM
    Diagnostic tool
    http://www.shivaranjan.com/2007/11/01/Windows-Vista-how-to-scan-test-your-RAM-or-memory-with-Windows-Vista-memory-diagnostic-tool/

    How to run the diagnostic tool memory in Windows 7
    http://www.SevenForums.com/tutorials/715-memory-diagnostics-tool.html

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Windows 7, get this blue screen error message, what should I do to remedy? C:\Windows\Minidump\100312-29827-01.dmp

    Need help, my computer hangs at this message

    Windows 7, get this blue screen error message, what should I do to remedy? C:\Windows\Minidump\100312-29827-01.dmp

    Hello

    1. when exactly do you get this error message?

    2 are you able to start in the Office?

    3 have there been recent changes to the computer before the show?

    I suggest you try the steps mentioned below and check if it helps.

    Method 1: Start your system in safe mode and check if the same problem occurs.

    http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

    Method 2: If the question does not exist in Mode safe mode then try to put your computer in a clean boot state.

    By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
    http://support.Microsoft.com/kb/929135

    Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.

    Method 3: Resolve stop (blue screen) errors in Windows 7: http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

    Hope this information is useful.

  • Recurring blue screen error BCCode: c5 BCP1: 00000000 BCP2: 00000002 BCP3: 00000000 BCP4: 828EE4A2 OS

    Hi all and I want to thank you in advance
    I get this non-stop error and my computer stops and restarts all the hours
    and that's the exact blue screen. I checked against viruses and malware and my laptop is clean, so I don't know what else to do
    Thanks in advance :)

    Signature of the problem:
    Problem event name: BlueScreen
    The system version: 6.0.6002.2.2.0.768.3
    Locale ID: 4105

    More information about the problem:
    BCCode: c5
    BCP1: 00000000
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 828EC4A2
    OS version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files helping to describe the problem:
    C:\Windows\Minidump\Mini011012-01.dmp
    C:\Users\Shima\AppData\Local\Temp\WER-62915-0.SysData.XML
    C:\Users\Shima\AppData\Local\Temp\WERD0A6.tmp.version.txt

    Hello

    See this thread for more information on using BlueScreenView, MyEventViewer and other methods of
    Troubleshoot BlueScreens - answers top 3 (+ 1 more).

    http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-system/blue-screen-plug-and-play-detected-an-error-most/3deab2fa-4000-4136-8c78-a3d22b1db009

    We can analyze the minidumps if make you it available to the SkyDrive or another file
    sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
    for the office or in the Documents folder and download them from there.

    ZIP or download the content of the C:\Windows\minidump

    Use SkyDrive to upload collected files.
    http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

    ====================================================================

    BCCode: C5 0x000000C5

    This error is most often a driver, thinks the video and other BIOS. Antivirus/antispyware/security
    programs are also suspected.

    BCCode: C5 0x000000C5

    Bug Check 0xC5: DRIVER_CORRUPTED_EXPOOL

    Value of 0x000000C5 DRIVER_CORRUPTED_EXPOOL bug control a. This indicates that the system attempted to access invalid memory at IRQL level too high.

    Important information if you have received a STOP Code

    If you have received a blue screen error, or stop code, the computer stopped abruptly to protect against data loss. A hardware device, its driver or software might have caused this error. If your copy of Windows is shipped with your computer, contact your computer manufacturer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact information for Microsoft or the manufacturer of your computer connect with Support.

    If you have experience with computers and try to recover from this error, follow the steps in the Microsoft article solution STOP (blue screen) errors in Windows.

    The following actions could prevent a mistake like this does not happen:

    1. Download and install updates for your computer from Windows Update device drivers.
    2. Scan your computer for computer viruses.
    3. Check your hard drive for errors.

    DRIVER_CORRUPTED_EXPOOL parameters

    The following settings are displayed on the blue screen.

    Parameter Description

    1

    Memory referenced

    2

    IRQL at time of reference

    3

    0: Read

    1: To write

    4

    Memory address

    Cause

    The kernel attempted to access pageable memory (or may be completely invalid memory) when the IRQL was too high. The ultimate cause of this problem is almost certainly a driver that has damaged the system pool.

    In most cases, this bug results if checking a driver corrupts a small amount (less than PAGE_SIZE). Allowances cause more bug check 0xD0 (DRIVER_CORRUPTED_MMPOOL).

    Resolution

    If you have recently installed new software, check if it is properly installed. Check the updated drivers on the manufacturer's website.

    To debug this error, use special pool of driver verifier. Failure to reveal the driver that caused the error, use the global flags utility to enable the special pool by pool tag.

    BCCode: C5 0x000000C5<-- read="" this="">
    * 1198.html http://www.faultwire.com/solutions-fatal_error/A-Device-Driver-has-pool-0x000000c5-

    ==============================================================

    Driver Verifier can help find some BSOD problems:

    Using Driver Verifier to identify issues with Windows drivers for users advanced
    http://support.Microsoft.com/kb/244617

    How to solve the problems of driver in Windows Vista or 7.
    http://www.WinVistaClub.com/T79.html

    Using Driver Verifier
    http://msdn.Microsoft.com/en-us/library/ff554113 (v = VS. 85) .aspx

    How to use Windows drivers check Manager to solve problems and identify the Driver questions
    http://www.YouTube.com/watch?v=_VwIDD9xngM

    Driver Verifier
    http://www.techsupportforum.com/2110308-POST3.html

    Using Driver Verifier
    http://www.faultwire.com/solutions/using_driver_verifier.php

    How to use Windows drivers check Manager to solve problems and identify the Driver questions
    http://www.YouTube.com/watch?v=_VwIDD9xngM

    You can disable the driver verifier
    http://support.Microsoft.com/kb/244617

    Start - type in the box search-> auditor/Reset hit enter to disable

    BlueScreenView lets you know if there is a driver specified in the error message. Also check with
    MyEventViewer at the blue screen.

    If DriverVerifier creates a minidump upload it and post the link here so we can analyze.

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Blue screen error 0x0000009F Windows7, 32-bit, sp1.

    (0 x 00000003, 0 86953030, 0x83564AE0, 0 x 85621740).
    Windows7, 32-bit, sp1. After a long time trying to
    restart due to very slow performance issues, I copied everything
    the info, find where I put it is another problem. think :-/
    I had the same problem as my computer. is it possible
    a virus of a machine, I'm sorry very tired.  all ideas
    Please, I beg you. If more information is needed I'll find it. There is a
    thing that could be a help, a problem persisting, I have some
    date certificates, when user account control asking permission to
    different applications open, about 50% have been exceeded. which
    went up to 15% prob, but my ISP is always up to date. I have
    don't know if this is important whenever I boot my desktop computer
    He's trying to load drivers for improved storage of Microsoft WPD
    certificate & device password but fails every time. But using
    Piriform Speccy shows install them?.  A soon for the time being, cordroy

    Hi Cordroy,

    You have installed any third-party antivirus on the computer protection software?

    To resolve the blue screen issue, follow these methods:

    Method 1:

    See the article and check if that helps:

    Stop error "0x0000009F" in Windows 7 or in Windows Server 2008 R2 when the computer enters or leaves soft power off (S5) power state

    http://support.Microsoft.com/kb/2459268

    Method 2:

    I suggest you to refer to the article and see if it helps:

    Resolve stop (blue screen) error in Windows 7

     

    Note: when running chkdsk on the drive hard if bad sectors are found, it tries to repair this sector and if all the available data may be lost.

    Method 3:

    Try to run Microsoft Safety Scanner for any malware or spyware infection and check if it helps.

    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    Note: the Microsoft Safety Scanner expires 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again. The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  • System unexpectedly stop restart and go to the blue screen "error code 0141.

    Original title: error code

    my lap top is suddenly happened to bluescreen, shut down and then after reboot, one, (error code 0141), appears. can you please tell me how to fix this?

    Hello

    Thank you to contact the community Microsoft and we will be happy to help you with your concern.

    According to the description, it looks like you have a problem with Windows Vista, getting automatically restart with a blue screen.

    He would be grateful if you can answer this question in order to help you further.

    1. have you made changes on the computer before this problem?
    2 what happens while accessing any special request or programs?

    I suggest you to check the information contained in the event logs? (Event Viewer)

    http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

    Perform a clean startup will check if any third-party application is causing the problem, as the clean boot helps eliminate software conflicts.

    How to solve the problem by running the clean boot in Windows vista: http://support.microsoft.com/kb/929135

    Note: Once you have completed troubleshooting, perform the steps in the step 3: to reset the computer as usual.

    I suggest you to see the steps in the following Microsoft article and check if it helps.

    How to fix a blue screen stop errors that cause Windows Vista to shut down or restart unexpectedly: http://support.microsoft.com/kb/958233

    Resolve stop (blue screen) errors in Windows 7 (similar to a few steps of the mentioned below, the section applies to windows vista): http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

    Notes:

    When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

    Before you perform the upgrade installation, I recommend you back up your files using windows backup.

    We would be more than happy to help you if the steps above did not solve the problem.

  • Help? Computer stops, managed Kernel_Mode_Exception_Not blue screen error message

    My computer shuts down when I start it in the morning. I get the following error message KERNEL_MODE_EXCEPTION_NOT HANDLED with 0x10000008e and 0x5dd2952d error code and driver-induced Win32k.sys can someone please help? I tried restoring it does not work. I checked the memory without errors. Only checked the material no error. I have not recently installed the new drivers. What is a Microsoft update that is causing the problem?

    Thanks for any help.

    Hello

    Thank you for writing to Microsoft Communities. I understand how it could be frustrating when things do not work as expected. Please, I beg you, don't worry I'll try my best to resolve the issue.

    1. are you able to boot into Normal mode?

    I suggest to follow the steps provided and check if it helps.

    Method 1:

    Step 1: I suggest to disconnect all external devices other than the keyboard and mouse, then check if you receive the same error.

    If you receive, I suggest you follow step 2.

    Method 2:

    Step 1: Try to start the computer in safe mode and check if the same problem occurs:
    http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

    Step 2: If the issue does not exist in Mode safe mode then try to put your computer in a clean boot state.

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    http://support.Microsoft.com/kb/929135

    Note: After the troubleshooting steps, see step 3 of the binding of boot is a way of putting your computer to normal startup mode.

    Method 3: Also, try the steps in the following Microsoft article and check if it helps.

    Resolve stop (blue screen) error in Windows 7:

    http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

    For reference:

    Bug Check 0x1000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M: http://msdn.Microsoft.com/en-us/library/ff557203%28V=vs.85%29.aspx

    I hope it helps. If you have problems in the future, please let us know. We will be happy to help you

  • How can I get rid of the blue screen error?

    Original title: Windows Vista Start does not

    Hello
    I have Windows Vista Home Premium, and I've had it for 5 years now (2006-) the problem is that I don't know what happened, but when it restarts, I have two options;

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    Startup Repair; I tried this 8 times now, and he cannot find a solution, leading me to reboot once more.
    System restore; I tried ALL the dates of the restoration, and none of them worked. I got an error saying: it cannot restore.
    Restore the computer; 1. I don't have a backup drive (it's a shame, I know) and 2. I don't want back up and lose all my files.
    Windows Memory Diagnostic tools; I checked all hardware error, and none have been found.
    Command prompt; I don't know what to do with it.

    If someone can PLEASE help me, I would be VERY grateful. I have very old memories and photos on this computer and I don't want to lose these. I am begging for someone to help me, and my last priority would be to forget all these photos and files and move: (.) Oh and I tried running safe mode, by pressing F8 while the computer restarts and I've highlighted Mode safe mode with networking, but it gives a quick overview of a blue screen just and hangs on reboot. Please help me on the procedure to follow for the good of my IMPORTANT files and memories.

    Thank you, in advance.

    Hi AffanX,

    Method 1: Try to disable automatic reboot in the menu start-up advanced options, and then try to capture the blue screen error message, see the link below:

    Advanced-Startup-options-including-safe-mode

    http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode 

    Method 2: Disconnect all external devices (printers, scanner, USB (universal serial bus) readers, etc...)  Except the keyboard and mouse and then start.

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    Windows Vista or Windows 7 unbootable and the Startup Repair tool does not resolve the problem
    http://support.Microsoft.com/kb/934540

    You can see the steps below for more information

    Resolve stop (blue screen) error in Windows 7

    http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

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