Blue screen issue started after the warranty more

Hi I bought a HP laptop and exactly after the warranty period, there is a problem.

And provided HP customer support a lot of drivers to install but not working.

Seems that if we extended the guarantee we will get the right driver to install.

My previous laptop was HP, so I got another. and now, I shall not repeat this error.

Any soln for blue screen.

Kind regards...

Depends on the blue screen.

You are able to write code for the blue screen error?

BSOD (Blue Screen Of Death) tend to be caused by software problems, so there may be an easy solution to the problem. However, they can also be caused by serious hardware problems that may be more difficult to correct. In all cases, we will need the code error to determine what went wrong.

Tags: Notebooks

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    If the system works, what do you think might have changed since the last time it did not work properly?

    Your system seems to start OK and then crash or didn't he start not at all?
    Can you make the system crash when you want?  For example, you would say that there is no specific system activity that coincides with the accidents (like watching videos, playing games, etc.).

    The next time your system crashes, provide more information on what you see.

    Here's a BSOD example showing information you provide:
    Send for the nose and the Red arrows (3 to 4 lines total).
    Send all * line STOP message since there are clues in the 4 parameters.
    If there is a name of the file listed in the STOP message, don't forget to include this information too.
    Ignore the boring text unless it seems important to you.  We know what a BSOD looks like, we need to know what your BSOD looks like.
    Now provide more information about your system and data against more recent accidents.
    Click Start, run and enter in the box:
    Msinfo32
    Click on OK and when the system info summary appears, click on Edition, select all, copy, and then paste the information here.
    For information about video drivers, expand components, click view, click on edit, select all, copy and then paste the information here.
    There will be some personal information (such as the user name and the name of the system), and anything that turns information private for you, simply delete the pasted information.
    This will minimize back Q & A and eliminate guesswork.
    Download BlueScreenView here:
    Unzip it and run it (BSV installs nothing) and let him complete the digitization of all your crash dump files.
    If you double-click on depressed, you will get information on it (including the field caused by the driver) and you should be able to spot the problem right away - especially if you see a model in landfills where Caused by field pilot is the same (beginning with this driver).
    BlueScreenView tries to find the right driver or module that caused the blue screen by looking inside the stack of the accident. However, be aware that the driver detection mechanism is not 100% reliable, and you should also look in the lower pane, that display all drivers/modules found in the stack.

    Sometimes BlueScreenView will involve XP files as being the cause of the accident (ntoskrl.exe, win32k.sys, hal.dll etc.) but they are probably not the real cause of the accident (BSV is doing the best he can).

    You will need to either pick up some example crashes over and look through them, or find somewhere the XP files are not the 'cause' or you can upload your files to your SkyDrive crash dump and someone with the windows debugging tools can help take a look at them more closely.

    Select (highlight) one or more of the most recent dump files by clicking on them and hold down the CTRL key to select multiple files.  Try to select only the most recent links that relate to your problem (perhaps five or six to start dump files).
    Click on file, save selected items and save information from the dumps to a text file on your desktop called BSOD.txt.

    Open BSOD.txt with a text editor Notepad, WordPad, etc.), select all (Ctrl-A), copy all the text in the Windows Clipboard (Ctrl-C) and paste the text to the Clipboard (Ctrl-V) back here in your next reply.

    Here's an example of report ASB to a single BSOD I initiated on purpose that indicates the cause of the accident as the pilot i8042prt.sys belonging to Microsoft Corporation:

    ==================================================
    Dump file: Mini102911 - 02.dmp
    Crash time: 2011-10-29 04:54:36
    Bug Check String: MANUALLY_INITIATED_CRASH
    Bug check code: 0x000000e2
    Parameter 1: 0x00000000
    Parameter 2: 0x00000000
    Parameter 3: 0x00000000
    Parameter 4: 0x00000000
    Caused by the driver: i8042prt.sys
    Caused by the address: i8042prt.sys + 27fb
    Description of the file: i8042 Port driver
    Product name: Microsoft® Windows® Operating System
    Company: Microsoft Corporation
    File version: 5.1.2600.5512 (xpsp.080413 - 2108)
    Processor: 32-bit
    Plant address: ntoskrnl.exe + 22f43
    Stack address 1: i8042prt.sys + 27fb
    Stack address 2: i8042prt.sys + 2033
    Battery 3 address: ntoskrnl.exe + 6e715
    Computer name:
    Full path: C:\WINDOWS\Minidump\Mini102911-02.dmp
    Number of processors: 4
    Main version: 15
    Minor Version: 2600
    Size of the dump file: 94 208
    ==================================================

    Send information BleuScreenView of 5 last memory dumps (if you have 5 dumps memory yet, send the most recent, you).
    While you wait, please follow these steps:
    Perform scans for malware, and then fix any problems:
    Download, install, update and do a full scan with these free malware detection programs:
    Malwarebytes (MMFA): http://malwarebytes.org/
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
    They can be uninstalled later if you wish.

    Restart your computer and solve the outstanding issues.

    It is sometimes easier just to download the memory dump files since your last breaks down on your SkyDrive (everyone has a SkyDrive for file sharing).   So can someone who already has Windows debugging tools to look at things and understand what is happening.

    Dump memory of recent crashes and BSOD files are usually in this folder:

    c:\windows\minidump

    The files will be named something like this:

    Mini120311 - 01.dmp

    You need to download the latest... maybe 5-10 of the most recent crash dump files should be sufficient if you who have a lot.  If you do not have that much, send what you have.

    Getting started with SkyDrive:
    http://explore.live.com/SkyDrive-get-started

    Once you get your downloaded files and watch them on your SkyDrive, you need to 'share' your folders/files so that others can see them.

    Here is a link that tells you how to:
    http://explore.live.com/Windows-Live-SkyDrive-change-access-permissions-FAQ

    Then click on the button "insert a link".  When you click on that, a window opens that contains the link to your SkyDrive files.

    Copy the contents of the box "copy this link to share:" in selecting the content of the link (it will be all highlighted), press Ctrl + C (copy) and then come back to the forum and in your next message, press Ctrl + V to paste the contents of the link back here.

    What you paste the return will look something like this link on my SkyDrive:
    https://SkyDrive.live.com/redir.aspx?CID=6a7e789cab1d6f39&RESID=6A7E789CAB1D6F39! 311

  • R61 R &amp; R does not start after the "unmountable boot volume" error

    Hi all

    New user, first post - after problem, of course.

    I have a Thinkpad R61 with Windows XP on it.  (SP2 or SP3, not sure).  Worked without problem for years, and then the other day I got the dreaded "unmountable boot volume" error and it would not start.

    No problem - I have reboot, hit the ThinkVantage button, then press F11 to use the R & R hidden on a separate hard disk partition... I get the black screen with progress bar big, okay, then a blue screen... then nothing.  Hang up and sits there.  I've told about 5 times now.

    No problem! -J' was smart enough to make a CD R & R defined earlier.  The main R & R disc in the CD drive, turn on the machine, the ThinkPad, F12 button this time choose to boot from the CD... much activity follows and once more, I get the black screen with progress bar big.  It takes a lot more time then I get the blue screen - BUT - he took the extra step to display the "ThinkVantage Rescue & Recovery 4" with the image of lifejacket.

    Excellent, I thing - but it crashes then it.  He's here.  No disk activity.  No key won't do anything.

    I can't find any thread here or on any other forum with this particular issue.

    Am I fubar?  Or is there something else I can do?

    Thanks to a bouquet.

    Hi jim, welcome to the forums.

    Is the drive recognized in the BIOS, there was an entry in the startup list against HDD0?

    No matter what it projected in BIOS / boot list or not, the first thing I would do is to reinstall the hard drive and see if that helps, maybe with the time he lost contact to the Jack from the motherboard. If you are unsure how to do this you can find on the R61 movie site.

    The next thing I would do is run a check on a cd bootable hard drive Diagnostics, these can be downloaded from websites of all manufacturers drive HARD for example Hitachi Drive Fitness Test.  Maybe it's that the reader simply went bad after all these years of work.

    Let us know how you go

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