Blue screen on startup... problem with the display driver?

I have been using a Dell Inspiron 14R (N4110) laptop computer since 2010 without any problem.

The laptop was purchased online from Dell and came with

(1) Windows 7 Home Premium 64-bit and

2) AMD Radeon HD 6470 M - 1 GB display card.

Recently, I had a problem where my laptop just wouldn't start, showing the blue screen every time it tries to start. The blue screen mentions a problem with the file atikmpag.sys I understand is the driver for the AMD video card.

If I delete/rename the files atikmpag.sys and atikmdag.sys (via secure boot mode) in C:/windows/system32/drivers, the laptop (not) start, but obviously does not recognize the graphics card.

After a lot of unsuccessful trials debugging on mine (including trying to upgrade the drivers to display etc.)., I reinstalled the operating system and the drivers provided with the original kit (just to eliminate any possibility of an upgrade that went wrong). However, I still see the issue.

That means there is a hardware problem? or a BIOS problem?

Thank you

R.B.

Guys, the problem you describe is actually a hardware failure. There is nothing you can do except replace a motherboard for laptop, or taken some advanced technicians, COMPUTING which will replace or chip GPU reball.

I have the same a laptop similar (Inspiron N5110), with the same problems and these problems - all started yesterday. Do not waste your time, just reinstall OS, then install display drivers, which are available on the official site of Support of DELL and after that - if it's not working, just do what I said.

Generally these are consequences of an overheating laptop, but that it was certainly not my case (I did regular checks), I could even bet on chips quality GPU, which has been used in the manufacture of this model of laptop... again...

UPDATE: Okay, last night was a long night for me and I can confirm finally - who's * chip AMD, which causes the blue screen, you mentioned. I disassembled my N5110 faulty, armed with a heatgun, Probe temperature (probe) and tons of aluminium + some flow of brazing, I made a fairly quick reflow and the result is just what I expected - everything works perfectly again, with the same configuration - even with the same installation of Windows, which has been to launch these blue screens. There are now no blue screen at all and portable computer performance as new.

Apparently bad welding, when this laptop was manufactured, is the exact reason why we are where we are. The BGA chip was not dead at all (it was just poorly soldered). The same story, including HP and a bunch of other companies had some time ago with these NVIDIA chips (I know, some of you know what I'm talking about).

CONCLUSION: Integrated DELL diagnostic software is useless against the detection of defects with a discreet graphics AMD card. Problem was not in the software or drivers - it was just a poorly welded chip (I regularly cleaned my laptop dust, so overheating is not an option here).

Tags: Dell Laptop

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