Blue screen with win32k.sys
I have a blue screen in vista and do not know why, would you have an idea?
My minidump file is here: https://skydrive.live.com/redir?resid=1872AFA84B39A1FF! 112 & authkey =! AKVJyN2tsgCGsUY
last blue screen, like BlueScreenView:
Mini091413 - 01.dmp KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x96eb4ee8 0x814e1ae0 14/09/2013-23:35:20 0 x 00000000 win32k.sys win32k.sys + 94ee8 driver Win32 multi-user operating system Microsoft® Windows® Microsoft Corporation 6.0.6000.16386 (vista_rtm.061101 - 2205) 32-bit win32k.sys + 94ee8 + 128995 win32k.sys win32k.sys + eab25 win32k.sys + eaca6 C:\Windows\Minidump\Mini091413-01.dmp 2 6002 143 192 14/09/2013 23:36:43
It seems also apparent in 'win32k.sys + 94ee8' & 'ntkrnlpa.exe + ff0abcdc' (in BlueScreenView)...
Thanks in advance :-)
Chrome has initialized the call that crashed. Looking at the call stack, it seems to be releasing a police in memory that is not or no longer exists.
Chrome update, update drivers video (and possibly print drivers). You use a third-party program of fonts?
I'm not Chrome, but IE has trouble shooting modes such as disabling addons.
1: kd >! analyze - v
* Bugcheck analysis *.
It is a very common bugcheck. Usually the PIN address of exception
the driver/function that caused the problem. Always note this address
and the date of the picture link / driver that contains this address.
Some common problems are the exception code 0 x 80000003. This means a hard
coded breakpoint or assertion was hit, but this system has been started
/ /NODEBUG. It is not supposed to happen as developers should never have
breakpoints coded hard in retail code, but...
In this case, make sure a debugger must be connected and the
system startup/DEBUG. This will we will see why this breakpoint is
Arg1: c0000005, the unhandled exception code
Arg2: 96eb4ee8, the address that the exception occurred at
Arg3: 814e1ae0, frame trap
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - the instruction at 0 x % lx 08 referenced memory at 0 x % 08 lx. The memory could not be %s.
Win32k! PFEOBJ::vFreepfdg + 4 has
96eb4ee8 66f741200080 test word ptr [ecx + 20 h], 8000 h
TRAP_FRAME: 814e1ae0-(.trap 0xffffffff814e1ae0)
ErrCode = 00000000
EAX = ff4b70b8 ebx = 00000000 ecx = 0010291a edx = 00000000 esi = 814e1b78 edi = ff4d50c8
EIP = 96eb4ee8 esp = 814e1b54 ebp = 814e1b64 iopl = 0 nv up ei pl nz na po cy
CS = 0008 ss = 0010 ds = 0023're = 0023 fs = 0030 gs = 0000 efl = 00010203
Win32k! PFEOBJ::vFreepfdg + 0x4a:
96eb4ee8 66f741200080 test word ptr [ecx + 20 h], 8000 h ds:0023:0010293 a =?
Reset the default scope
LAST_CONTROL_TRANSFER: from 96f48995 to 96eb4ee8
814e1b64 96f48995 fa7334c0 00000000 00000000 win32k! PFEOBJ::vFreepfdg + 0x4a
814e1b84 96f0ab25 00000001 00000000 00000000 win32k! RFONTOBJ::vDeleteRFONT + 0 x 130
814e1bbc 96f0aca6 814e1be0 ff504a7c 00000000 win32k! vRestartKillRFONTList + 0x7b
814e1bf0 96ebfc96 ff504a7c 00000003 00000000 win32k! PFTOBJ::bUnloadWorkhorse + 0 x 115
814e1c1c 96ebf898 fb7dc308 00000000 00000000 win32k! vCleanupPrivateFonts + 0x4d
814e1c34 96ebc02d fb7dc308 00000000 00000000 win32k! NtGdiCloseProcess + 0x16c
814e1c54 96ebbb6c fb7dc308 8ccc2030 00000000 win32k! GdiProcessCallout + 0 x 145
814e1c70 8264ea48 861b3d90 00000000 06C 06974 win32k! W32pProcessCallout + 0x5d
814e1cdc 8262b47f 00000000 86271d 78 86271d 01 nt! PspExitThread + 0x4a0
814e1cf4 824e9e8e aaaacf60 814e1d20 814e1d2c nt! PsExitSpecialApc + 0 x 22
814e1d4c d 82480 00000000 00000001 42 814e1d64 nt! KiDeliverApc + 0x1dc
814e1d4c d 77635 00000000 00000001 14 814e1d64 nt! KiServiceExit + 0 x 56
WARNING: Frame IP not in any known module. Sequence of images may be wrong.
00000000 00000000 00000000 00000000 0x77635d14 001ef7dc
Win32k! PFEOBJ::vFreepfdg + 4 has
96eb4ee8 66f741200080 test word ptr [ecx + 20 h], 8000 h
SYMBOL_NAME: win32k! PFEOBJ::vFreepfdg + 4 has
FAILURE_BUCKET_ID: 0x8E_win32k! PFEOBJ::vFreepfdg + 4 has
BUCKET_ID: 0x8E_win32k! PFEOBJ::vFreepfdg + 4 has
I have a Pavilion dv7-6b78us laptop. He started to crash to a blue screen with an error 1gdpmd64.sys. I tried just reboot and it hangs just still a little later after use. I searched the web and found a site that recommended upgrading the graphics drivers and chipset. I did and it still broke to blue screen after a short use.
I decided to do a system restore then after performing a backup. The restoration went well past (disk formatted and reinstalled to restore a minimum of software.) I then reinstalled all the upgrades of Microsoft (with the exception of IE 11) and then installed Norton Security Suite. I then installed Microsoft Office & Student 2007.
I fell for the same system error blue screen again. Is it time to tight teeth and get a new hard drive?
Finally, I did a restore to the factory settings that formats the c: / partition and reinstall the PC to factory settings and original software. I then reinstalling all other software. So far so good. I did most of the upgrade of Microsoft (there are more than 130 of them) and that is brought back up to 10. However, I see there are updates more that need to be installed, so maybe I have have not yet hit bad. I think I'll install the rest one at a time and see what happens. Perhaps in this way I know that we're causing problems.
Have you tried upgrading your graphics and chipset drivers?
I get the blue screen with the exception of system Service in Windows 8. It seems that many people have of it. I can't use my computer without losing all the data every few minutes. It is brand new. Fix? It often happens with Firefox, but other times too and restarts sometimes when you type an e-mail in the e-mail of Windows 8 program.
For this recent System_Service_Exception error, if you have an AMD graphics card try the next tool from AMD to try to get the latest graphics driver:
According to me, a recent update of Windows, maybe the 2778344 which updates win32k.sys to the 6.2.9200.16503 version, could cause a conflict with the AMD graphics driver.
Many users report the same error recently and so far have all AMD/ATI graphics cards.
If all goes well the graphic driver update will help.
If the problem persists, consider uninstalling 2778344.
Then, at the moment, 'hide' 2778344.
Toshiba Satellite L650, Windows 7, Intel Core i3 processor.
My computer suddenly restarted and I get a blue screen with a message - 'iastor.sys' does not.
Anyone encountered before?
How can it be resolved?
iastor.sys seems belongs to the SATA/controller HARD disk controller.
Eventually he deliver s HARD drive.
However, you can try to reinstall the Storage Manager Intel because this package contains this file.
If this is not enough, try to restore the system using the recovery disc or HARD drive recovery...
Take a look in the manual mode for more details...
How can I stop blue screen with error code stop 0 x 00000050 (0xf05c371c, 0 x 0, 00000002 00000000, 0x804e70ed)
If you are not real tied to the current installation of Windows - then a cloth and then reinstall are the best way to see if you can fix this
Here's a suggestion on how to do a 'clean ': install
For testing purposes, it is best to install Windows "clean".
It is, basically, install the way that Microsoft intended (with the drivers from Windows Update).
This procedure is for Windows 7, Vista is similar (but has 2 service packs)
You will need your installation/recovery DVD (s) before you start. Once you wipe the hard drive, there is no going back!
1 back up all your data.
It will wipe everything off of your hard drive, so what you want to keep should be backed up elsewhere.
NOTE: If this is due to an infection, remember to analyze the data with current antivirus to another system to locate and remove malware.
2. connect the system to the internet (if the system shows then disconnect from the Internet, do).
3. use one of these free utilities to wipe the hard drive:
DBAN ( http://www.dban.org/download )
KillDisk ( http://www.killdisk.com/downloadfree.htm ).
This will also remove the system recovery partitions - so the installation/restore DVD is essential!
4 install Windows by booting from the installation/recovery DVD - DO NOT change any settings!
5 visit Windows Update and get all updates
6. check device for all unknown/disabled devices Manager - if there are unknown disabled devices, secure them with the latest drivers from the website of the manufacturer of the device (not the PC manufacturer)
7 visit Windows Update and download the Service Pack 1 (normally under important updates). Read these notes for installing SP1: http://support.microsoft.com/kb/2505743
8 visit Windows Update and get any other available updates
9 download, install and update a free antivirus, so it does not get infected during the test ( http://www.carrona.org/freeav.html ).
If problems persist, then the problem is probably with your hardware.
Warning: If you have an Asus motherboard, check the date on the file C:\Windows\System32\driver\ASACPI.sys. 2004/2005 is a problem, 2009,2010 is OK. Updates are available on the Web from Asus site.
Warning: If you have a Sony system, make sure that you do NOT have the 2007 version (or earlier) Extension of Firmware of Sony Analyzer (SFEP.sys). To update this driver immediately!
Original title: Blue screen problems - Stop 0 x 24 and 0 x 50
I'm not being updated hardware or software on my Dell Latitude D8380.
I ran the Windows tool to check if the laptop is suitable for upgrading to Windows 7, but did not install any software.
I put the machine into hibernation and when I restarted, I got a blue screen with stop: 0 x 00000024 (0x001902fe, oxba4f7948, 0xba4f7644, 0xb9d31ae8) ntfs.sys address b9d31ae8 base at bpcef000, datestamp h8025be5.
Restart gave a different stop error message: 0 x 00000050(0xffffffff,0x00000000,0xba1bef42,0x00000000) i8042prt.sys address ba1bef42 base at ba1b8000, date stamp 48025c 67.
Please can you help. Thank you, Sue Dixon
Step 1: Check if you are able to boot in safe mode. If you are able to boot into safe mode, and then try to perform the clean boot to safe mode and check.
From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".
How to configure Windows XP to start in a "clean boot" State
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
1. click on start and then click Run.
2. type msconfig and click OK.
The System Configuration Utility dialog box appears.
3. click on the tab general, click Normal Startup - load all services and device drivers and then click OK.
4. When prompted, click on restart to restart the computer.
Step 2: Run the check disk hard disk command. (You will be able to try this step if you are able to start in safe mode or in normal mode with success)
How to perform disk error checking in Windows XP
Let us know the status of the issue.
Well that slowed down, repeatedly gets "blue screen" with code above. Next line is:
fltMgr.sys - address B9E28ABA base at B9E23000, DateStamp 480251da.
Updating drivers did not help. This t do?
Need helpHi IsaiaAvraham,Here is an article that could be useful for:
I get a blue screen with the message "stop: 0 x 00000024". It will not even start in safe mode, keeps going back the same blue screen.
Please give us the full error message.
If it is a NTFS_FILE_SYSTEM error or if the Ntfs.sys file is mentioned, that he is generally an error of bad news. If you're lucky, the Ntfs.sys file is missing and you can replace it easily, see here: http://support.microsoft.com/kb/822800
If you are not so lucky, the file system is corrupted, use the Recovery Console and run chkdsk/r on volume... and cross your fingers, this terrible mistake ends rarely well!
My computer crashes, a blue screen with lots of text flashes up briefly before the restart of the it, I took a photo of the last time so I could read: says:
"A problem has been detected and windows has shut down to prevent damage to your computer.
It gives then a few steps to follow if the problem happens again, but I do not understand what I have to do. The first is to check that I have enough disk space (pretty sure I do, there are 60 GB free on the hard drive). Then he said: If a driver is identified in the error message turn it off / update. He suggested then update BIOS/disable cache/occultation layout.
I'm not sure if it's just a standard error message?
STOP: 0 X£ 0000008 (0XC0000005, 0X91838C21, 0XA9880878, 0X00000000)
stdriver32.sys - address 01838c 21 base at 91834000, DateStamp 059370 4 d
This happened about 15 times now, usually I have Firefox running on time, possibly Skype or msn also - don't know if this is relevant.
After the crash, the computer reboots normally, so far. I reallly appreciate any help or advice.
Thank you. Paul
It seems that this is caused by SoundTap, recorder of audio.
You can uninstall it if you need, or if you use it, reinstall it to ensure that get you the most up-to-date for your operating system version.
If you still get the BSOD, you can post your DMP files so that we can check out them?
You can zip the MiniDump files in the C:\Windows\Minidump folder and make it available via Windows Live SkyDrive. You can then provide the link to that on this forum.
The following link has information about the use of Windows Live SkyDrive:
If you have problems to compress the minidump files copy the minidump files to another location such as a folder on the desktop
In addition, you do not necessarily have compress the minidump files, you can download one at a time.
Hi, I have a problem with my macbookpro. When I try to start, the gray screen load with the apple logo and then turn to blue screen with vertical crosshairs.
It would be useful that you mentioned EXACT model/year of your MBP and the current OSX.
I have a toshiba tv LED serial number 32P2400EE. Accidentally when you press a button on the remote, it shows only a blue screen with a message of mono on the upper left.
Please provide assistance.
Have you tried to resolve your TV back to factory settings?
While I was using my laptop I received a message that HP was running some sort of program disagnostic and in the end, he asked if I wanted to repair the problems. I declined the offer. However, the next time I turned on the computer, I saw the first time the HP logo, then the message "automatic repair Preparation". After a few seconds there is a short rectangle that flashes on and disappears. Then I got a blue screen with: your PC encountered a problem and needs to restart. We will restart for you. "Who starts a blue screen and reboot cycle. Blue screens replacement error messages saying: "If you want to learn more, you can search online for later for this error" and once it will say 'FAT file system' and once 'NTFS file system. I have spent to support HP dv7 ENVY page and tried the suggestions of repair without success. Is it possible to go beyond these two error messages and their blue screens to get my system working again? If so, how?
Error code 24 characters is a failure of the short test (DST) disk Self and would indicate that hard is defective and must be replaced. It is also consistent with your description of the problem.
If your laptop is still under warranty, contact HP and arrange for the disk replaced - if necessary, you can check the status of your warranty here.
If you live in the United States, contact HP here.
If you are in another part of the world, begin here.
If you are no longer under warranty, it's a fairly simple procedure to replace the HARD drive yourself - a brief guide on this is below.
Readers on the following links are examples that would be perfect for your laptop.
The procedure to replace the hard drive begins on Page 56 of your maintenance & Service Guide.
About reinstalling Windows 10 on new HARD drive, as long as the previous installation of Windows 10 had activated Ok after upgrading to Windows 7/8.1, you can simply create your own Windows 10 installation media and perform a new installation as described in the guide on the following link. Note: On the activation screen, select "I have not a product key" - Windows will activate automatically once installation is complete.
DP - K
As it is said.
When I run Skype, it just goes straight to a blue screen with blue clouds and a rainbow green at the bottom. I get no login prompt. I followed various guides, such as the change of name login Login1, removal of connection, restart the computer, uninstall and then install Skype (which gets me an error code 2734, I think), uninstalled and installed Internet Explorer. I ran windows update and everything is up-to-date. I also followed the advice in the section floating, and even after using the command line (which was not in the Accessories folder, had to search for cmd to find) and reboot, "press this button" does not work.
Skype worked fine on Sunday, and now it's broken. The only thing I've done in the meantime is run a repair tool for Windows Media Player as a game, I have installed required him to play in the music of the game.
EDIT: I am using Windows 7.
Is your Windows 32 bit or 64 bit?
What is the version of Internet Explorer installed on your computer?
In Internet Explorer, go to help-> words of Internet Explorer.
For two weeks now my HP Photosmart Plus B210a was wrong to behave. Until that time, I was a happy user, but since it says there is an error in the printer and that I should turn it works again.
Putting out voltage is actually not possible using the button, as this will trigger a reboot, ending up on the same screen as before. During the start cycle, I have a brief moment where I can access the regular menu before it shows a blue screen with the B8145558 error code. 2 seconds after it is shown, a white screen appears with the title of printer error and the message to reboot.
So far, I have cleaned the print head and the connections of all dirt and residues. I even managed to start and finish in a copy process, before it gives me the error. However, the error will come, and then it's over.
Someone has encountered this problem before? Currently, I find only 1 reference to this error in Google and not on this site. Any suggestions that I could try?
From your description, I suspect there is a problem with the firmware that may be irreparable. We can try a reset, but because the printer will not stay on very long main screen until the error appears that we are not able to access the menu of support, we need to reset.
I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.
This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.
There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers. Reset to will sometimes fix problems, so resetting is not the issue.
A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access. These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results. A wrong button push and you might no longer have a printer, but rather an expensive paper weight. On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!
Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.
At the start of windows7, I get a blue screen with error message 0 x 0000116.
Can someone help please?
It looks like a graphics driver is a troublemaker. Try to reinstall a graphics driver in SafeMode (f8 at startup). Read this article for more information:
It is for VISTA but should be the same for win 7 too.
Maybe you are looking for
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Having a problem with your laserjet printer? Maybe you want to print a report for your HP Laserjet Pro CP2015nw page, so be it, the steps to do are in the video below. The test page can tell you many useful things on your printer such as: product inf