Bluetooth (a Broadcom? 750) do seems not in system devices, after the attack of Trojan on the computer

Original title: after a Trojan attack the bluetooth card has not been activated. 2486635/KB/patch has not solved the problem described...

Hello

The kb/2486635 described the lock of the hang the devices and printers:
Window devices and printers stops responding (hangs) after that you turn off the Bluetooth Support service in Windows 7 or in Windows Server 2008 R2 the patch have not changed anything.

Additional information that I can give (from my system) are:

  1. Bluetooth (a Broadcom? 750) seems not in system devices
  2. When we stop at theDevices and printer window hanging (using the Red Cross)
    Enumerator of devices and printers
  3. It is impossible to define any device and win7 does not have anyone.
  4. It is possible to define a printer, but it can be entered through the window, they appear in the list of printers available by print function in software. It prints normally.
  5. When I try to connect an external USB device to bluetooth it had been recognized, more it seems that broadcom bluetooth card was temporarily too and worked for the transfer of data. After no restart of the system or the USB and the internal are none recognized more, anywayv (check reconnect the external effect, ignored device into any usb port).
  6. Reinstalling broadcom driver had no effect.
  7. I couldn't find anything bad (to my knowledge) in the BdR.

Since that time (two months ago), I have no more Manager of devices and printers.

Best regards

Trebly

Hello


You can follow the procedure.
You can first try to enable the administrator account by default on the Windows recovery environment. Follow the steps.
Activate integrated admin system recovery options.
a. click on the system recovery options command prompt.
b. at the command prompt, type net user administrator / Active: Yes and then press ENTER.
c. type net user administrator , and then press ENTER.
Note: Please replace the tag with passwords which you want to set for the administrator account.
d. Type exit and press ENTER.
Once you enable the default Administrator account, you can log on to the default Administrator account, and then try to copy data from the old (corrupted account) user account to the new user account (that you created previously).
Note: do not copy the ntuser.dat and .ini files.
Once you copy the data from the old account to the new account, disable the built-in Administrator account.
To disable the default Administrator account, follow the steps.
a. click on the system recovery options command prompt.
b. at the command prompt, type net user administrator / active: no and then press ENTER.
c. type net user administrator , and then press ENTER.
Note: Please replace the tag with passwords which you want to set for the administrator account.
d. Type exit and press ENTER.

Tags: Windows

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