Bluetooth connection for desktop

Rocketfish using Micro Bluetooth adapter.  Plantronics BackBeat go 2 wireless headphones.

Gateway All - In - One PC - Windows 7 Edition Home Premium.

First time to connect to a PC.  Discovered that I needed a Bluetooth adapter - I bought it.

All was well until installing drivers... Tried to update driver - no GO!

Window popped - installing the software driver - device driver software was not

installed successfully - peripheral Bluetooth - X - no driver found

Can you help me to install the correct driver?

I think this is my problem.

Thank you for your help in advance.  :-)

Hello

Thanks for posting your question on the forum of the Microsoft community.

I would like to know some information about the problem so that we can help you better.

What is the model number of your computer?

I would suggest trying the following methods and check if it helps.

Method 1:
Run the hardware and devices Troubleshooter and check.
Reference:
Open the hardware and devices Troubleshooter
http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

If this does not help, then use method 2.

Method 2:
Please use the suggestions contained in this Microsoft Knowledge base article and check the issue.
Reference:
Error: "device driver Bluetooth not found" when you try to connect to a bluetooth device
http://support.Microsoft.com/kb/2654568

See also:
Connect to Bluetooth and other wireless or network devices
http://Windows.Microsoft.com/en-us/Windows7/connect-to-Bluetooth-and-other-wireless-or-network-devices

Add a Bluetooth device to your computer
http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-enabled-device-to-your-computer

I hope this information helps.
 
Please let us know if you need more help.

Thank you

Tags: Windows

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