Bluetooth doesn't work is not on the new XPS 13 9350, Windows 10

Just cannot get Bluetooth to work with any device, even if these devices work with each other.   She will see the device in the Bluetooth settings page and will get "associated with" and then "Connected" for about 5 seconds and then fall back to "paired."  Never really gets a usable connection.    Everything works well on this laptop.  I downloaded a couple of drivers from the Dell site but don't know where to go from here.  Any help would be appreciated.

Here is how I solved this on my Dell XPS 13 9350

1 removed my device manager bluetooth accessory (in my case it was a headset/earphone)

2. right-click on the "Bluetooth Dell Wireless 1820 A 4.1 THE" adapter and click Update driver software.  For me, it downloaded and installed an updated (took a few minutes)

3 reset

4. This is probably the key bit (gleaned in a post I found on a forum of HP for a similar symptom).  GO INTO THE BIOS AND RESET BIOS TO FACTORY SETTINGS

Without step 4, no matching rate, uninstall, etc seems to have no effect.  I guess this is because the different versions of the bluetooth driver write different/incompatible bluetooth keys in the key store, and I suppose that the reset of the bios that erases the.

Once again I re-paired everything then worked... CLOSE.  for my helmet in particular, I also need to do this:

5. go in Control Panel "devices and printers".  Right-click on the bluetooth accessory and select Properties.

6. click on Services.  It takes a few seconds to refresh

7. you should see a bunch of boxes.  For me, they were all uncontrolled!  In order to check their to activate these services (for example "Audio Sink" to get audio routed to devices 'Remote Control' to manage accessory buttons, "Hands-free telephony", to manage the micro call / voice, etc.)

Finally (!)  I could then do a right-click on my Audio properties, go to playback devices and select my bluetooth headset (and change to the default playback device, etc.)

Tags: Dell Products

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